Blogs about: Service Desk
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Help desk software a primer for small and medium business
Executive Summary Help desk management software can help streamline support processes and improve quality of service. To reap these benefits, an enterprise must adopt a solution that is suited to its … more →
ServiceXen Thoughts about Software Strategy, Marketing and Management
Service Desk update 09.11.09....
dptrio wrote 1 week ago: Two options are being investgated for the RiO Help Desk at the moment. Kevin davies will be reportin … more →
Hours Posted
mpourrea wrote 1 month ago: I added the extended hours of operation to the main Service Desk webpage as well as to the faculty a … more →
JIRA 4's 2.0 UI Makes Issue Tracking Simpler, More Nimble.
Brian Nunnery wrote 1 month ago: Australian-based Atlassian debuts JIRA 4 today, October 6. Atlassian first debuted JIRA in 2003 as a … more →
Top 2 IT Priorities
brentbsullivan wrote 2 months ago: According to Gartner, Service Desk Tools and RBA should be IT Ops top priorities for implementation. … more →
Hands On ITIL Helpdesk
elliotross wrote 3 months ago: I have written many high level overviews of ITIL on this blog, and to this day it is the most search … more →
Revamp of Service Desk System
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kevronent wrote 3 months ago: We are please to announce that we had revamp the service desk system. Logging a trouble ticket is as … more →
Service Desk
ronnial wrote 4 months ago: The BMC Software Inc. is a software provider that concentrates on the information technology functio … more →
Ticket Enrichment
brentbsullivan wrote 4 months ago: Folks like me who live and breathe IT Process Automation (at least during business hours) like to t … more →
An ITIL-Based Service Desk is a Happy Service Desk.
Brian Nunnery wrote 4 months ago: ITIL is divided into three major areas: Service Support (ITIL disciplines that enable IT Services to … more →
JIRA: Complexity Made Simple.
Brian Nunnery wrote 4 months ago: It is awe-inspiring to consider the vast number of software applications that attempt to make busine … more →
Service Desk Transitions
brentbsullivan wrote 6 months ago: Businesses who have acquired other businesses, businesses who are consolidating, businesses who want … more →
Are Your Staff Members Well Enough Trained?
informationhub wrote 6 months ago: No matter how well the IT infrastructure in your company is designed, you cannot avoid the basic tru … more →
Performance on your computer slowing down?…
Carlos Lobato wrote 6 months ago: Performance on your computer slowing down?… Getting popups from places you don’t recognize…? Perhaps … more →
Disappointment
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kellyzdude wrote 6 months ago: This is partly to test WordPress’s new Blog-by-email. We’ll see how it works. Yesterday … more →
Reference Interview From Far Away
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mlibrarianus wrote 7 months ago: MLx, aka as the Gadabout Library Trainer, is attending the Alabama Library Association conference. … more →
Launching a Successful Work from Home Strategy for Your Business
chicagolandhdi wrote 8 months ago: by Curtis Kimbler Service Desk Manager Walgreens When: March 19, 2009 Registration begins at 8:30 AM … more →
Five things Verizon Wireless Should Know About Service Management
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fbhalper wrote 8 months ago: I was at a Verizon Wireless store late last month. My mission was to enable my blackberry phone to … more →
Call Centre, Help Desk or Service Desk - I'm confused!
Molly wrote 10 months ago: What are the differences between these, which one do I implement in my organisation? Let’s tac … more →
IT Helpdesk/KPO/Service Desk Jobs in Noida
CareerGuruz wrote 11 months ago: IT Helpdesk/KPO/Service Desk Jobs in Noida Complete Job Details … more →
