Blogs about: Service Experience

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Leadership as Human Buffer

Frances Frei wrote 1 month ago: Business Week recently described how Marvin Ellison, Home Depot’s newly-minted Executive Vice … more →

Tags: Business, Employees, leadership, Performance-Management, Bob Nardelli, Business Week, Customer Service, Employee Management, Francis Blake

Good Service Sells: Lessons from Jenny, the Carlsberg lady

George Aveling wrote 2 months ago: Being an Australian who lives in Malaysia, I have my fair share of visitors. My aim is to give my vi … more →

Tags: Branding, Business, Customer Service, Personal, Service

XOOM Concerns8 comments

writtenfromtheheart wrote 3 months ago: Should you have XOOM queries and concerns, you can contact this person: GEORGE ZARCILLA Director of … more →

Tags: xoom, xoom cancelled transaction, xoom concerns, xoom contact person, xoom refund

The magic of magicJack

writtenfromtheheart wrote 3 months ago: Bigboss ordered a magicJack for office use because we need to contact clients from North America. He … more →

Tags: call US and Canada for free, free calls to the US, international calling, magicjack, VoIP

First XOOM Transaction: Frustrations and more!4 comments

writtenfromtheheart wrote 3 months ago: My partner is doing freelance jobs and being paid via Paypal. Last week, he got his first salary f … more →

Tags: cancel paypal order, order pending, PayPal, paypal order pending, xoom, xoom cancelled transaction, xoom refund

Movie Log 2009

govindkanshi wrote 3 months ago: Thanks to utvworldmovies – I am watching better movies. 1. Department 36 – French thrill … more →

Tags: Bike Movies, french movies, German movies

Brainstorming Festival!1 comment

eilidhdickson wrote 4 months ago: For the last two days at CIID we have had a brainstorming extravaganza!!Each group has facilitated t … more →

Tags: Service Design, IDEO, Brainstorming

Who watches the watchers?

govindkanshi wrote 5 months ago: The post which created the storm in certain media house.  Without bias/reading further do you think … more →

Tags: Chetanya, Indian blogger silenced, NDTV, press

Day -2 at Rural BPO Fostera - Channathanur 7 comments

govindkanshi wrote 6 months ago: I have had chance to be at this BPO outpost as a pilot project gets underway. The setup is neat and … more →

Tags: rural BPO, Fostera, Steers, Egovernance

A Work of Art

Keith Holt wrote 7 months ago: A Work of Art I got to see an artist at work today. He wasn’t a “statue” performer at Fisherman’s Wa … more →

Tags: Customer Service, knowledge, Personal Touch, customer expectations, Value

Sometimes it works3 comments

Keith Holt wrote 10 months ago: Sometimes it works “Don’t panic.  Just breathe.”  That’s what I told myself … more →

Tags: CRM, Self Service, Customer Service, knowledge, Warranty, replacement, Assisted Service, agents, multi channel

Customer Service Experience

gopalshenoy wrote 1 year ago: How often have you called customer service at credit card companies, airlines, medical benefits and … more →

Tags: Business, Customer experience, Customer Needs, Customer Service, Marketing, Product Management, gethuman\

Are you Getting the Best Service at Your Auto Shop?4 comments

ratemyrepairshop wrote 1 year ago: Here is a list of how you should be treated at an Auto Repair Shop. Listed in the full auto repair s … more →

Tags: car shops, Cars, Automotive, Auto Repair Shops, Auto Shops, Customer Service, Auto Appointments, Attitude

Indian Media Excess - OJ series in India continues unabated2 comments

govindkanshi wrote 1 year ago: Mid-day reported how kidnapped person’s father held Media responsible for his son’s murd … more →

Tags: media

Usability test not required ! Users-what are those?

govindkanshi wrote 1 year ago: I have recently acquired a broadband connection from Sify who seem to have strange way of obfuscatin … more →

Tags: Testing, Computers, user experience

How to loose trust? - Keep doing it "Star News(Sic)", HDFC, Tata Indicom - tips

govindkanshi wrote 1 year ago: Specific to HDFC 1. Promise to start the EMI in the next month but unilaterally change the date and … more →

Somethings do not change - 2 comments

govindkanshi wrote 2 years ago: On recent visit to Belgaum one of the major initiative was to be with mom to witness her trials and … more →

Tags: Travel

Times are changing

govindkanshi wrote 2 years ago: Reflecting on changes sweeping through the processes. I found few things refreshing 1. I am sunbscri … more →

Tags: Moving

Daily life chores - buying an apartment, real fuel efficiency

govindkanshi wrote 2 years ago: In general I agree with Angrez’s post. I found Shell to be more reliable and providing general … more →

Tags: Moving, Buying apartment


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