Tags » Service Management

Software Asset Management - the Missing ITSM Ingredient

When I’m talking to customers, I’m continually reminded that many (or should I say “most”) of them have no accurate records of what IT assets they have or where they are located. 352 more words

Best Practice

Visibility of Service Portfolio (Not just Catalog) to Customers

Many of my recent consulting interactions with service organizations and their customers has been making one strong statement:

Service Portfolio needs to be brought into a larger mainstream role over Service catalogue in service provider scenarios. 706 more words


Adopting ITIL® Best Practice

One of the recurring themes of questions from budding ITIL® Experts is what’s the best way to go about implementing ITIL® – putting into practice what I’ve learned on the courses? 486 more words

Best Practice