Tags » Service Management

That many ways to improve a customer experience

Post written for Andy Lees’ s Satsum’s blog.

Andy is the father of Satsum, which was in Andy’s head for quite a few years before it actually happened. 637 more words

Social CRM And Social Business

DIY Experience Map

Experience Maps are a well known and useful UX tool, but the truth is that when it’s time to get one’s hands dirty aren’t easy to solve. 53 more words

Designing Design Thinking Driven Operations

Q: Lessons for social entrepreneurs ? A: When Lean StartUp meets design thinking

In the past decade, there has been a revolution in how we think about bringing new products and services to market.

Source: www.virgin.com

Social CRM And Social Business

We’ve taken another light-hearted look at what we think the zeitgeist of 2015 will be for marketing, tech, pop culture and everything in-between. Follow us for…

Source: www.slideshare.net

Digital Trends 2015

The Power of Personal Storytelling in Design and Innovation

Successful leaders need also to be excellent storytellers, for if they do not successfully tell their own story and control the narrative, then the press, their costumers or their competitors surely will….

7 more words
Social CRM And Social Business