Blogs about: Service Management
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In times of recession - how does ITIL Service Management help to keep your good employees?
Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training industry. Inevitably the questions go the the current economic climate and the position of education … more →
Ivanka Menken
After sales support system-Service Management
eresourceerpinfo wrote 3 days ago: Eresource ERP Service Management module is to log and render timely support to the customers after s … more →
Service management Outsourcing Seminar
abudd1 wrote 6 days ago: Along with Karen, Zoe and Stuart, I attended the IDC Service Management Outsourcing seminar in Londo … more →
Are you satisfied?
chrisyork wrote 2 weeks ago: Satisfaction surveys are a very big part of any service business. Almost everywhere you go, someone … more →
Service Management For Dummies helps give businesses a competitive advantage
eholmgren wrote 3 weeks ago: June 12, 2009 – In an increasingly interconnected business world, everything is becoming a ser … more →
Five things I learned at IBM's Rational Conference
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Judith wrote 3 weeks ago: I haven’t been to IBM’s Rational Conference in a couple of years so I was very intereste … more →
Example of a barrier to deploying to a cloud environment
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Robin Meehan wrote 1 month ago: With all the excitement surrounding cloud computing, I’ve been chewing over what the realities … more →
Efficiency in harsh times
Matthias Kneissl wrote 1 month ago: I have been to a congress the last two days, talking to several CIOs about IT strategy. Of course, d … more →
The secret of Tesco's massive profits
Dominic Sayers wrote 2 months ago: I took a reduced item to the till at my local Tesco this morning and they said it had been mispriced … more →
Service Management customer survey quotes
Robin Meehan wrote 2 months ago: I often think that we don’t sing our own praises enough at Smart421, and this was reinforced t … more →
Who is Tops in Service Parts Management?
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spplanadmin wrote 2 months ago: Internet Searching for Parts Excellence Lets start off by discussing what we originally intended to … more →
Where Are the Books on Service Parts Planning?
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spplanadmin wrote 2 months ago: Book Availability We have written a number of times about how under-emphasized both service managem … more →
Does IT see the writing on the cloud wall?
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Judith wrote 2 months ago: For the last six months or so I have been researching cloud computing. More recently, our team has s … more →
In times of recession - how does ITIL Service Management help to keep your good employees?
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ivankamenken wrote 2 months ago: Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training i … more →
How is SAP SPP Developing as of 7.0?
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sapplanningadmin wrote 3 months ago: SAP’s Current Focus on SPP SAP has placed significant new development behind SPP as of the las … more →
So why bother with ISO20000?
carolinemouton wrote 3 months ago: I was asked this question today: Company X is ISO9000 compliant, they had been working on ITIL v2, s … more →
Will ITIL impact IT Project Management? Absolutely, yes!!
carolinemouton wrote 3 months ago: If ITIL is being done right at any rate. A recent question on linkedIn evoked from me a frenzy of ty … more →
Has Service Management become Business Management?
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Judith wrote 3 months ago: Having just completed Service Management for Dummies (scheduled to be in the book stores in June), I … more →
The Cost-Charging Policy for Corporate IT
apricotbaby wrote 3 months ago: This morning, I have a constructive discussion with my boss to understand how do we as the IT Organi … more →
Why The Australian Taxation Office needs to improve its Demand and Capacity Management. ITIL anyone?!
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ivankamenken wrote 3 months ago: OK – here’s the deal: On Saturday I received an email from the ATO (Australian Taxation … more →
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