Blogs about: Service Managment
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Personal Heroics and Tribal Knowledge (Heroes or Villains?)
In the course of IT Evolution, many IT organizations at one time or another find themselves entrenched in a cycle where crisis seems the norm and tactical firefighting takes precedence over strategic … more →
ITSM for the Real World
Ten things I learned while writing Cloud Computing for Dummies
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Judith wrote 3 months ago: I haven’t written a blog post in quite a while. Yes, I feel bad about that but I think I have … more →
Personal Heroics and Tribal Knowledge (Heroes or Villains?)
Shane Carlson wrote 1 year ago: In the course of IT Evolution, many IT organizations at one time or another find themselves entrench … more →
