Tags » Service Quality

GOCO pill for efficient running of government hospitals

With over 12,760 hospitals and over 24,000 primary health care centers, public health care forms the backbone of India’s health care services. However, many studies on utilization of health care facilities indicate that citizens prefer private health care over state run public hospitals for the cost and quality of services provided. 703 more words

Business And Management

OM in the News: Big Mickey Is Watching

The couple  tapped their lunch orders onto a touchscreen at the entrance to the restaurant at Disney World and were told to take any open seat. 325 more words

OM In The News

Internal Customer Satisfaction and Service Quality Toward Trust and Word of Mouth

Written by : Sri Rahayu

This study generally aims to analyze the influence of internal customer satisfaction and perceptions of service quality in creating trust and word of mouth in higher education service industry. 194 more words

Published Articles

SSP's strength and vulnerability

What makes the strength of a SSP (for Small Service Provider), it is among the first ones its sales capability. Particularly in its start-up stage. The 2nd one would be their technical competences. 55 more words

Net Promoter Score Connects with Customers

Okay, so by now you know that I’m a big fan of measuring customer satisfaction. At Marathon, Cadillac Fairview and now at Eservus, collecting customer feedback was (and is) at the core of our service quality strategy. 322 more words

Tenant Service