Tags » Service Quality

On lean, container terminals and systems engineering

This post talks about the lean approach and its connection to container terminals, but also makes a point on systems engineering in general, may that be retail, production or transportation. 821 more words

Container Terminals

How Not to Deliver on Your Mission

I’m sitting here in my hotel room at the Rex Hotel Jazz & Blues Bar in downtown Toronto. It could have been an amazing experience… … 953 more words


Ryanair: How good customer service creates profit

It is not harsh to say Ryanair fails to deliver best practice when it comes to treating its customers. In 2013, the no-frills airline was named by Which? 649 more words


OM in the News: Wal-Mart's "Checkout Promise" to Speed Queues

My mother-in-law recently commented that she won’t shop at Wal-Mart anymore, primarily because the checkout lines are too long. It turns out she is not alone. 310 more words

OM In The News