Blogs about: Services Operations
Featured Blog
The Ongoing Debate: Calculating Utilization
The debate on calculating billable utilization continues. Here is the most recent comment posted on Service Visions: Thomas: When reading your article, i was – just like Craig – puzzled by… more →
Service Visions
The Ongoing Debate: Calculating Utilization
— 4 comments
wrote 1 month ago: The debate on calculating billable utilization continues. Here is the most recent comment posted on … more →
Death of 97-2
wrote 7 months ago: This post is dedicated to every Services manager that has cursed the following words “According to 9 … more →
Four Models for Recognizing Travel Expenses
wrote 1 year ago: My discussions with TSIA members on the topic of recognizing travel expenses has continued over the … more →
The Downward Drag of Travel Expenses
wrote 1 year ago: The travel time and travel expenses associated with delivering service engagements seems like such a … more →
Last But Not Least
wrote 1 year ago: The last day of TSW! And still, we are cramming in great presentations. Yesterday we saw a killer pr … more →
Service Country Profiles: China
wrote 1 year ago: Yesterday, I spoke of the need for service organizations to drive tactics that will allow their comp … more →
Tracking PS Profitability
— 1 comment
wrote 1 year ago: Bo Dimuccio and the TSIA PS Advisory Board have been discussing the business model break points PS o … more →
Project Management Methodology: Market Share
wrote 1 year ago: This summer, I have been working on inventorying over 100 service processes related to managing a pr … more →
Optimizing Service Partnerships: A Shift in the Success Metrics?
wrote 2 years ago: As I wrote in my previous entry, I spent a day at a “Partner Summit.” In this session, a group of TS … more →
Working with Service Partners: Seven Shifts
— 1 comment
wrote 2 years ago: This week, I’m participating in a summit in the heart of Silicon Valley. The topic: The role of part … more →
Knowledge Management: Failure Points
— 1 comment
wrote 2 years ago: A few weeks ago, I asked readers to vote on where PS organizations should be investing to improve pe … more →
Solution Centers: Fresh Data
wrote 2 years ago: At TSIA, we have been tracking the evolution of PS delivery models. Over the past five years, embedd … more →
Where PS Should Invest
— 1 comment
wrote 2 years ago: Tomorrow, I host a webcast with my colleague John Ragsdale and one of our TSIA partners, Compuware. … more →
Solution Centers: Sourcing Survival Strategy #4
— 1 comment
wrote 3 years ago: Right now, Bo DiMuccio and I are working on a Services Insight for the TSIA community titled “Seven … more →
The TSIA Service 50
— 1 comment
wrote 3 years ago: This Thursday, I will be hosting our quarterly Service 50 webcast. It is open to the public. Follow … more →
Why Solution Centers?
— 1 comment
wrote 3 years ago: Earlier this year, I wrote about the bifurcation of sourcing strategies within embedded PS organiza … more →
Billed but not Charged
wrote 3 years ago: I love discussing and debating the intricacies of services strategy within product companies. Howeve … more →
IBM and the Science of Sourcing Services
— 3 comments
wrote 3 years ago: IBM Press published a book titled Reaching the Goal by John Arthur Ricketts. I believe this book re … more →
Can PS Partner?
— 2 comments
wrote 3 years ago: Every services organization eventually establishes partnerships of one form or another with other se … more →
