Blogs about: Shared Ivr Services
Featured Blog
Per BusinessWeek, 'Trust' is the new message....lucky for us, it's true
The current cover story in BusinessWeek is ‘100 Best Global Brands: The Great Trust Offensive’. http://images.businessweek.com/ss/09/09/0917_global_brands/index.htm Since we just ‘re-branded’ ourselv… more →
What's New With Shared IVR Services
Per BusinessWeek, 'Trust' is the new message....lucky for us, it's true
contactsolutions wrote 2 months ago: The current cover story in BusinessWeek is ‘100 Best Global Brands: The Great Trust Offensive’. htt … more →
IVR Market Fueled by VXML Technology – Fact or Hooey?
contactsolutions wrote 2 months ago: Recently we posted a report by T3i on our web site that states that the phenomenal growth in the gl … more →
InfoVoter CNN Application Featured in CRN Magazine
contactsolutions wrote 9 months ago: CRM magazine ran a story recently touting how Contact Solutions deployed its shared interactive voic … more →
DMG Consulting's Top Ten Contact Center Goals for 2009
contactsolutions wrote 10 months ago: Donna Fluss, founder and President of DMG Consulting recently published her “Top Ten Contact C … more →
If your IVR vendor announces product end-of-life, it's time to consider shared IVR services
contactsolutions wrote 11 months ago: Elizabeth Herrell, Vice President & Principal Analyst, Forrester Research, said in a recent Spee … more →
CSI Implements Improved Disaster Recovery functionality for State of Louisiana amidst Hurricane
contactsolutions wrote 11 months ago: During the 2008 fall hurricane season, the backend database that provides state of Louisiana callers … more →
Listen to the CSI inbound demo IVR
contactsolutions wrote 1 year ago: Be sure to dial 888-DEMO4CS (336-6427) for the CSI inbound demo IVR. The demo takes you through some … more →
Nancy Jamison's Comments on CNN Voter Fraud Hotline IVR Success
contactsolutions wrote 1 year ago: Industry analyst Nancy Jamison weighed in on the success of the IVR application CSI developed for th … more →
WSJ Applauds CSI Technology that Drives Voter Hotlines
contactsolutions wrote 1 year ago: http://blogs.wsj.com/biztech/2008/10/31/phones-ring-off-the-hook-at-voter-hotlines/ Phones Ring Off … more →
CSI Powers CNN Voter Fraud Hotline
contactsolutions wrote 1 year ago: With the McCain-Obama presidential election drawing nearer, Contact Solutions (CSI) announced today … more →
CSI Manages Automation Behind CNN Voter Complaint Hotline
contactsolutions wrote 1 year ago: The voter turnout for the November 4 presidential election is expected to be the highest in history. … more →
Banks Show Interest in Shared IVR Services as Market Challenges Continue
contactsolutions wrote 1 year ago: The response to our announcement earlier this week that Columbia Bank had decided to utilize CSI Sha … more →
Sheila McGee-Smith Comments on Siemens-CSI Partnership
contactsolutions wrote 1 year ago: Industry analyst Sheila McGee-Smith had some salient things to say about the partnership Siemens ann … more →
Emergency/Disaster Support Feature
contactsolutions wrote 1 year ago: The CSI IVR Solutions Manager (ISM) now has a module that supports two emergency protocols for a dis … more →
Blending Self-Service and Live Agents
contactsolutions wrote 1 year ago: Donna Fluss of DMG Consulting presents good reasoning on how companies should consider blending self … more →
CSI Garners Two ContactCenterWorld.com Award Nominations
contactsolutions wrote 1 year ago: ContactCenterWorld.com announced the finalists for its annual awards today and we’re pleased t … more →
Frost and Sullivan Report on Benefits of Hosted Contact Centers
contactsolutions wrote 1 year ago: In case you haven’t seen it yet, Frost and Sullivan came out with an exceptional report at the … more →
New Continuous Improvement Organization
contactsolutions wrote 1 year ago: 2008 brings another exciting addition to Contact Solutions: a new Continuous Improvement Organizatio … more →
Another Benefit of Outsourcing
contactsolutions wrote 1 year ago: Customers who utilize shared IVR services reap the benefit of CSI’s unrelenting interest in improvin … more →
