Credit Suisse is adding student lenders to its back to school shopping list. Currently it is reiterating Outperform ratings and price targets for Navient Corp. (NASDAQ: NAVI), Nelnet Inc. 347 more words
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At PTC Live Service Exchange in Boston this past June, service leaders from major manufacturers told of their companies’ increasing investments in service transformation.
Presenters from manufacturers as diverse as Dell, EMC, and Unisys in IT, and JLG (access devices), Joy Global (mining equipment), Sikorsky (military aircraft), and Trane (HVAC equipment) – in older-line industries – attested to their companies’ cultural shifts from the product-centric strategies of the past to a new focus on superior service. 716 more words
Integrated, connected, automated, proactive, transformed–No doubt you have seen these concepts highlighted as keys to service success. Whether your goal is to uncover additional customer value, service revenue, or service profitability, you are probably in the process of incorporating one or more of these concepts into your organization’s service transformation strategy. 496 more words