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How to provide epic customer service

by Rob Zaleski

I’m not really a fan of pointing out FAILS unless they really irk me. Rather than posting precautionary tales of what not… 753 more words

Social Media

Social Media Goes Tribal

Less Noise, More Relevance
As the information age progresses apace our daily lives are deluged with content – updates, notifications, alerts. It is difficult to keep up and many of us are starting to cut back, to unsubscribe, unfollow and unfriend. 410 more words

Social Media

How Social Media Makes Us Unsocial

Our basic need has and always will be our evolutionary connection to one another. And we have that don’t we? We have an average of 2 close friends as opposed to 10 in 2001 (gallup poll).So where has everybody gone? 995 more words


Social For Kids: A Grown-Ups Guide. Part Two: Vine

Following on from part of 1 of this series covering socials ephemeral superstar Snapchat, it is Vine’s turn in the spotlight.

Every month 100 million people watch Vines across the web and there are more than one billion loops every day. 1,733 more words

Social Media

Social For Kids: A Grown-Ups Guide. Part One: Snapchat

New Kids On The Block
Social has been ingrained in the day-to-day lives of millennials and iGen. In the US alone 95% of teens have access to the internet and 90% of those are on social media. 977 more words

Social Media

Since I last blogged...

It’s been a while since I blogged. I have a good excuse: Been busy with the paradigm shift in local journalism.

In February, WCPO became the first local broadcast news operation (as far as we know) to implement a subscription option. 428 more words


Five Law Enforcement Tips to Prepare and Respond to Cyberbullying

October is National Cyber Security Awareness Month, and with the rapid growth of technology in recent years, there has been an influx in a new type of youth victimization known as cyberbullying. 344 more words

Juvenile Justice