Tags » Socio-technical Systems

Designing Complex Socio-Technical Systems ... Say WHAT?

Recently, I had a colleague ask me if I knew anything about “designing complex socio-technical systems” and if I would be willing to work with him and some of his clients. 511 more words

Life Lessons

Quality as a Cultural Vision: My Week in Japan

In his July post, ASQ CEO Bill Troy reflects on the immense value of an ultra-clear organizational vision. After a trip to Sweden, where he attended a quality conference organized by the European Organization for Quality (EOQ), he was struck by IKEA’s starkly elegant focus on its customers’ needs, and Volvo’s BHAGgy(*) goal that no one will be seriously injured or killed in a new Volvo by 2020. 509 more words


Malaysian Airlines MH17: Studies of Information Disasters

Evidence is only beginning to develop about what led to the disaster that beset Malaysian Airlines Flight MH17 over the Eastern Ukraine. However, it is likely to be compared with other military and large technical system disasters, such as when the USS Vincennes accidentally shot down a domestic Iranian Airline, Iran Flight 655 on 3 July 1987. 310 more words

Social Science Research

Continuous Permanent Improvement

What? A book on continuous improvement that would make executives and other managers happy?

Yes, Arun Hariharan has made this happen in Continuous Permanent Improvement, published by the ASQ Quality Press… 404 more words