Tags » Socio-technical Systems

Designing Complex Socio-Technical Systems ... Say WHAT?

Recently, I had a colleague ask me if I knew anything about “designing complex socio-technical systems” and if I would be willing to work with him and some of his clients. 511 more words

Life Lessons

Quality as a Cultural Vision: My Week in Japan

In his July post, ASQ CEO Bill Troy reflects on the immense value of an ultra-clear organizational vision. After a trip to Sweden, where he attended a quality conference organized by the European Organization for Quality (EOQ), he was struck by IKEA’s starkly elegant focus on its customers’ needs, and Volvo’s BHAGgy(*) goal that no one will be seriously injured or killed in a new Volvo by 2020. 509 more words