Blogs about: Soe Customer Support
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SOE Customer Service and Social Media
Social Networking is all abuzz in the online world. Where once it was a struggle to get people to just use email, now more and more people have their Myspace accounts, Facebook pages and tweet their … more →
SOE Customer Service and Social Media
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SOE wrote 9 months ago: Social Networking is all abuzz in the online world. Where once it was a struggle to get people to j … more →
Who Gives Out A Schwag Bag At A Doctor’s Office?
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SOE wrote 1 year ago: We are always looking and talking around the department of examples of customer service that we each … more →
Q&A With CS
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SOE wrote 1 year ago: From time to time players email me with questions in regards to support or I will see questions retu … more →
Quality In Perception
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SOE wrote 1 year ago: Weekly we have CS staff meetings with the management team to discuss the current happenings of the C … more →
The Earplug Solution
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SOE wrote 1 year ago: I have a quote by Jeff Bezos, founder and CEO of Amazon.com taped to my door that says: “If you make … more →
Old & Busted Vs. New Hotness
SOE wrote 1 year ago: Back in December I introduced myself as the Knowledge Base Administrator, and also stated some goals … more →
Lord of No
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SOE wrote 1 year ago: This week we have the pleasure of hearing from Lyman Tuttle, our Account Administrator here at SOE. … more →
Six Simple Things to Remember to Optimize Your Customer Support Encounter
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SOE wrote 1 year ago: Here are some tips, rules and thoughts to make your customer support experience better, without even … more →
The Choice of a New Generation
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SOE wrote 1 year ago: To understand the story I am about to tell, you must know that I am a gamer. I always have what I c … more →
Farmers, Botters, Realm Money Traders Oh My!
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SOE wrote 1 year ago: One aspect of the customer service world at SOE that always gathers comments is that of gold sellers … more →
