Hướng dẫn sử dụng

Thực hiện cuộc gọi trực tiếp giữa 2 UA

Để thực hiện một cuộc gọi tới user agent khác trước tiên chúng ta cần phải có 2 user agent chạy trên 2 máy tính khác nhau có nối mạng LAN với nhau, sau đó cần phải gõ địa chỉ IP của user agent bị gọi vào ô Call To và click nút Call và đợi phía bị gọi trả lời.(Do chương trình chưa hỗ trợ tính năng cross firewall nên cần phải tắt firewall trước khi thực hiện cuộc gọi).

Đăng ký với Registrar Server

Để thực hiện chức năng này, cần phải có một Registrar server để quản lý các account của người sử dụng. Trước tiên bạn cần phải có một tài khoản bao gồm tên đăng nhập và mật khẩu được quản lý bởi Registrar server mà bạn định đăng ký. Đồng thời cũng cần phải biết được địa chỉ IP Registrar đó.

Ví dụ ở đây chúng ta có một Registrar server với địa chỉ IP là 192.168.1.36, và một tài khoản với tên đăng nhập là 101 mật khẩu là 123456. Chúng ta tiến hành đăng nhập như sau:

Gõ tên đăng nhập vào ô username, mật khẩu vào ô password, địa chỉ IP của Registrar vào ô Proxy server. Sau đó click vào nút login nếu thấy hiện lên chữ online nghĩa là đã đăng nhập thành công, nếu hiện lên chữ login error nghĩa là đăng ký không thành công.

Thực hiện cuộc gọi thông qua Proxy server

Để thực hiện một cuộc gọi tới một user  agent khác thông qua Proxy trước tiên cần phải có một tài khoản được Proxy quản lý, đồng thời cần phải thực hiện thao tác đăng ký với Proxy trước khi thiết lập cuộc gọi. Sau khi cả 2 đã đăng ký thành công với Proxy server, để thực hiện cuộc gọi bạn gõ địa chỉ của phía bị gọi vào ô Call To sau đó bấm nút Call và đợi phía bị gọi trả lời. Địa chỉ của phía bị gọi là một địa chỉ SIP URI bao gồm tên đăng nhập mà user agent bị  gọi dùng để đăng ký với Proxy và địa chỉ IP của Proxy server mà user agent bị gọi vừa đăng ký vào.

Image via Wikipedia

It’s funny, we hear commercials all the time referring to how great a dog food tastes but I always find myself wondering how they really know. I am sure you can get a test group of hungry dogs and set them loose in a room and see what happens, but I have seen what my dogs have put in their mouth in addition to their food and I wonder just what they know about what tastes good to them. Everything is relative I guess. I know I am not going to try it. I always got a kick out of trying to get the neighbors and my brothers and sisters to taste a little dog food….. Ok, I digress.

At DaZZee, we got an opportunity to try our own dog food (so to speak) and the results have been great. It’s nice when the solutions you sell work well for you.

We have a great Office Manager/Project Manager. She has a skill-set that we could not replace very easily, and we are thankful for what she does. Anyway, her husband had an opportunity to buy into a business and it was going to move her away. Since we couldn’t convince her to leave him (Just kidding) we decided to use this opportunity as a case study. The plan was to put the Cisco Unified Communications solution to work for us remotely so that she could do what she does best for us while out of the office.

The key to making all of this work effectively was to make the hand off of everything she did feel as seamless as possible so that the customer felt comfortable in the process. With Cisco’s SoftPhone solution we have given her the ability to do everything that the conventional office phone does but she can use it from any Internet connection. The beauty of all this is most of our clients would have no idea she was working remotely. The extension works just like it would if she were at a desk at our office in Hollister, Missouri  but from her laptop she can manage the office from where she is in North Carolina. In addition with the UC solution all faxes drop right in the her email where she has immediate access to anything important that comes through. With the Cisco IP communicator I know if she is at her desk available or on a phone call just like if she were located right across the hall.

We were actually amazed how well the solution is working for our office. As far as case studies go I would say this one has shown great results. We don’t have her in our office but she is able to keep us all quite busy from right where she sits.

DaZZee Integrations would love to talk to you about Cisco’s remote office opportunities. In the workplace of today the ability to be mobile is critical. Let DaZZee show you a free demonstration so you can see just how great this solution really is.

Softphones – software programs that allow you to make calls through the internet – can be a convenient way to communicate, but they can also pose security risks to businesses. Fortunately, softphones for PABX networks provide all the same conveniences but with more exclusivity and security.

Technology has always had a profound impact on the way we do business, especially these days with the constant need to stay in touch with bosses, clients, and co-workers. A breakdown in communication often means a dip in productivity – so you always need to have the best and most effective means of communication at your disposal.

One of these means is softphones, which are basically software programs that allow you to make calls in much the same way as you do using a telephone or mobile device, except it’s through your internet connection. The most popular softphones include Skype, MagicJack, or Yahoo Messenger’s call feature. However, there are also softphone technologies that can utilize your PABX (private automatic branch exchange) network, which – while more limited in a general sense – are much better for businesses because of the security they offer.

Softphones on PABX work better for business purposes because of the nature of the PABX networks themselves. The privacy and exclusivity for your business communications are maintained, and PABX softphones make communication convenient without compromising security.

If you want to know more about softphone technology for your PABX network, please don’t hesitate to contact us and we’ll be happy to discuss a detailed service blueprint that will work for you.

We realize that your business may not have someone’s life hanging in the balance, but we also know your time is critical. Cisco Unified Communications solutions has the ability to buy you extra time, improve your company productivity, and sets you free from the average workspace.

Buying You Time…

Have you ever needed a second opinion or the ability to find a person to answer a question for a client and found it hard to find someone available to help you? We have that solution covered for you. At any moment of time you have a visual display of who is available on your network to help answer a question. The display shows you if they are on the phone, or away from their desk; you will know exactly who is available to assist you with that critical question to help close the sale.

Improved Productivity…

Cisco‘s Click to call technology is an amazing way to save you time. From your web browser or CRM you can click to dial any number you might be researching. No fumbling with pens or even your phone’s  keypad to get that call made; all you do is select it in on your browser and it makes your call happen – Instantly.

With Unified Communication voice mail is sent directly to your email. When you need to forward that message up a level you just forward that email message onto the person that needs it. You don’t have to mess with extensions or voice mail manager; just shoot it off to the person that needs it.

Image via CrunchBase

Perhaps you need present a quote but you really don’t need to be face to face to share it with the customer; WebEx is the perfect solution for this. Set up and appointment and you work with the client face to face but via video conference to make that happen. You just made your meeting and saved yourself the gas money in the process. This is something that our company has found quite helpful.

Setting You Free…

Most of you who have your own business have invested a lot of money, but in addition to that you have also invested a lot of blood, sweat and tears into your business. Unified Communications enables you to work from anywhere in the world that has an Internet connection. Let that sink in a minute. You can use the soft phone application on your laptop and connect from anywhere in the world that has an Internet connection.

Would you like to office from home on Fridays because you deserve it? That can be arranged as well just connect a Cisco UC phone into your Internet Jack at home and your extension will be added with no hassle. In addition, the Video options give you the ability to see everyone you need to as if they were right up the hall. You can talk to your sales rep and see their face so you can get a feel for what his thoughts actually may be on the prospect. After all it’s nice to have that piece of mind knowing the people that you hired are doing the things you asked even when you are away.

There are so many things about Cisco Unified Communications that can assist your company, and with a small company this is a great solution to grow your company through. You have no need for a seperate computer network because with Cisco UC it’s all combined. There are also wireless solutions that allow you to place phones anywhere you need them. The best part about all of this is Cisco offers trade in incentives and Capital leasing options to make the solution fit into your budget.

To find out more about Cisco UC and what it can do for you contact us at DaZZee Integrations. We offer a free assessment to find out if the Unified Communications solution would be a good fit for your company. We look forward to speaking with you.

Related articles

• Cisco Capital Makes 0% Financing Available on Cisco Small Business Voice Solutions (blogs.cisco.com)
• A Showcase of 21st Century Learning: Pymble Ladies’ College is Leading by Example (blogs.cisco.com)
• Cisco WebEx Connect Proves Scalable for the Enterprise (blogs.cisco.com)

In a white paper, Lori Bocklund, President, Strategic Contact Inc. remarks on the issues with contact centers in implementing new technology; “Problems we see include not looking at systems in place to start out with and potentially leveraging something that already exists, over-buying (licenses, functionality, capacity, etc.), not allocating the resources to use it effectively, never getting to the “Phase 2″ functionality, not making process changes to get the most out of technology, and failing to help the users see the benefits and make changes.”

With InGenius Connector for CRM systems we solve these problems by providing:

• Multi-platform support on both the CRM side and the VoIP or SIP service provider side to help businesses leverage what they already have in place
• Per seat purchase options to avoid over-buying
• Simple deployment options that include mass deployment or easy end user download so massive resources for deployment are not necessary
• An abundance of support materials including videos, documentation, presentation and webinars to inform users how to get the most out of the application
• Seamless integrations with the CRM application users are familiar with so benefits can be seen right away and changes required to use the software are intuitive (For example, click on a phone number to call)

With growing competition and increased consumer knowledge, businesses are investing in CRM software to better develop and nurture their customer relationships to improve their current and future bottom line. What businesses are missing however is that when introducing new software or technologies they are adding an additional tool on top of an already busy customer service representative or salesforce. This is where InGenius Connector for CRM systems comes into play. We take all these tools and merge them into a single access point so that customer service representatives need only access with one interface, CRM providers extend their functionality beyond their application, and VoIP providers integrate with business processes. InGenius Connector for CRM truly connects it all!

Over the past few weeks InGenius has attended several trade shows and we were blown away by the demand for our CRM integrations for InGenius Connector.  Specifically we have been showing our InGenius Connector for Salesforce application that allows for Salesforce.com users to make and recieve calls directly from Salesforce.

CRM users are thrilled with the application because it allows them to easily track their calls, add notes to a call, have contact records pop-up on an incoming call, and click-to-call from a contact page. What is comes down to is that InGenius Connector for Salesforce helps businesses and small contact centers improve their efficiency, provide better customer service and have more accurate call reports; all of which translates into huge cost savings and potentially greater sales. According to the blog post by John Reed, if businesses can not provide quick, quality service to their customers, the business is doomed to fail. With InGenius Connector for Salesforce, InGenius helps businesses provide exceptional customer service by tying their telephone to their CRM application. Users will never have to put a call on hold to find the contact’s information because it will automatically pop-up, managers can easily keep track of phone call records, and to reach a customer it’s as simple as clicking on their phone number. As Reed puts it “Good CRM means never having to say hold!” and with InGenius Connector for Salesforce you won’t have to!!!

If you would like more information on InGenius Connector and CRM integrations contact us at sales@ingenius.com and we would be more than happy to answer your questions.

This time around, I found a company called Freephoneline (www.freephoneline.ca). They offer a free local number in most of the major cities in Canada. Their service includes free unlimited long distance calls across Canada, caller ID, call forwarding (what they term, “Follow Me”), 911 service (holy mackerel) and best of all, voicemail. Can you believe it? All those services for free! All you need to do is create an account and download their software to your desktop computer, plug in your headset and away you go! Just like Skype, but you don’t pay for outgoing calls and you have a Canadian dial in number for your friends and family to use! Having tested their service for a while now, I am impressed with the reliability of the calls (no dropped calls, and to date, only 1 service interruption). That’s really great for a free phone service. So, the completely “free” part is that you have to use it on your computer with their own desktop software.

Now, how did I get this working on my iPod Touch? Well, for a one time fee of $50.00, you can purchase the configuration file from Freephoneline. Okay, so this isn’t a totally free way of converting my iPod Touch into a cell phone. This file essentially gives you the username and password of your phone account which you would plug into any SIP app on your iPod Touch. Off to the app store I went!

I tried a couple of free apps: Fring and Nimbuzz. While their functionality is mostly for social networking (you can log into most of your favourite social sites like Facebook and Twitter), they also allow SIP/VOIP calling. The calls worked, but the audio quality was low and echoing was too noticeable.

All right then, so I forked over a few bucks and purchased Acrobits Softphone (www.acrobits.cz) for $6.99 CAD. Configuring the app with my Freephoneline account was a breeze! I tried calling out and calling in with the app and what can I say but, “awesome”! It provides excellent audio quality and the ability to customize audio settings to fine tune the calls (NOTE: I had to disable the “Echo Suppression” preference setting in Softphone because the iPod Touch 3G does not share the iPhone’s echo cancellation technology – keeping it active caused more echo and audio distortion). You can also configure the app with multiple VOIP/SIP accounts and switch between accounts at the touch of a button. Acrobits Softphone also has a 12 button quick dialer, history menu and contact list that allows you to instantly access your iPod’s address book contacts. Oh yeah, it also allows call recording!

Having used Softphone for a while, I found everything worked really well. Call quality is great, calls come in quickly and reliably, I can check my voicemails and see missed calls. Caller ID works and my name is also displayed at the other end when I make a call. This SIP phone combo rocks!

As a side note, Acrobits announced another SIP app called Groundwire. Essentially the same as Softphone, Groundwire is a business caliber SIP app that also allows multiple phone lines (accounts) to be active at once, voicemail notification, conference calling and call waiting as well. I purchased this app when they offered it at a low sale price as incentive to current Softphone owners to upgrade. The only issue I’ve had with Groundwire is that the voicemail notification doesn’t always appear, due to something in the way my Freephoneline account is structured. I’ve actually been in contact with Acrobits to try to resolve this issue; and have been told that they’ll try to incorporate a work around in an upcoming update. I will also say here, that Acrobits’ support has been extremely responsive and helpful. Kudos to them for such a great app and customer support.

There’s a lot more to Acrobits Softphone and Groundwire that I won’t elaborate on in this article. You can check out Acrobits at their website (www.acrobits.cz) for more details.

During this journey, I have been using Apple’s in-ear buds as the headset. I’ve tried using an external microphone (that plugs into the headphone jack) with the iPod Touch’s built in speaker; but I have to say that combo isn’t the greatest solution. What essentially happens is the audio from the speaker loops back into the microphone, causing the caller on the other end to hear a fair amount of echo. This is the same thing that happens when you use a desktop softphone with a dedicated microphone and speakers. It’s possible that the newly released iPod Touch 4th generation may have echo cancellation, due to the incorporation of the external mic for FaceTime. Until I get my hands on one of those, I’ll stick to the headset.

So, with my iPod Touch, headset and only about $57.00 CAD, I now have my very own WIFI mobile phone. I would say a pretty good deal, considering I avoided the typical monthly fees of owning a cell phone. I am a happy camper!

Wait, what about texting somebody? Well, I can do that for free with TextPlus4. But that’s another story for another article.

Now, if only there was a way to have constant WIFI access on my iPod wherever I go…

If you have any other ideas for SIP/VOIP services and apps you’d like to share, please feel free to send me a comment! We all love having options!

The Bria iPhone Edition enables enterprise-class security with call signaling and audio encryption via TLS and SRTP. This makes the softphone a first of its kind.

Bria iPhone Edition also integrates seamlessly with the Desktop softphone application.

bria

Bria iPhone Edition Features include:

Full SIP compliance, enabling use with any SIP-compliant server.

Call quality that’s superior to circuit-switched wireline and wireless voice, and based on the G.711, G.729 and GSM codecs.

An intuitive user interface that provides one-touch access to voicemail, call history, speakerphone and other frequently used telephony features such as 4-digit dialing.

Support for DTMF, which lets you enter numbers to access an auto attendant.

Multi-call management options, including the ability to switch between, merge and split calls, all in ways that are already familiar to iPhone users so you can start using these features immediately.

Take the exceptional voice quality, security and usability of your Bria desktop to your iPhone, iPad or iPod touch and make free and low-cost calls over your 3G or Wi-Fi network to anyone, anywhere.

Take advantage of the limited-time introductory pricing of only $3.99 USD!

View Bria Iphone Edition at http://www.counterpath.com/

Ed/X/Ubuntu 9.10 install instructions:

# add-apt-repository ppa:savoirfairelinux
# aptitude update
# aptitude install sflphone-client-gnome

요즘은 iPhone/ iPad를 통해서 더욱 Mac에 대해서 관심도 많이 있고, 회사 내부에서도 Mac 유저가 10여명 정도 늘어난 것 같다. 가끔씩 MS/Windows에서 Apple/Mac으로 넘어오는 것을 주저하시는 분이 있는데, 걱정하지 말고 이제는 넘어와도 상관없다고 감히 권장할 수 있을 것 같다.

1. iPhone과의 업무 연동

아이폰 출시 이후 많은 부분을 iPhone에서 업무 Cover가 가능하게 되었다. 다양한 App을 통해서 Seamless 업무가 가능하게 되었다는 점이 무엇보다 더 향상된 것 같다.

메일은 Google 메일과 연동하여 오랜 시간 회사 밖에 있어도 메일 사용에 문제가 없도록 되었으며, 기업용 Twitter라고 할 수 있는 Yammer 를 통해 원격지에 있는 직원들과도 회사 네트워크 내에 있는 것 처럼 빠른 정보 공유 및 수평적 커뮤니케이션이 가능해졌다. 더불어 Closed된 네트워크를 구성해주는 Facebook을 통해 회사 지인과의 공감을 더욱 더 넓힐 수 있게 된 것 같다.

MobileRSS 및 Instapaper로 구글리더 및 자료 열람이 쉬워졌으며, Evernote 로도 Seamless 메모를 가능하게 해주었다. 칼렌더 및 주소록은 iTunes를 통하지 않고 MobileMe를 통해서 회사의 Mac과 바로 Sync 되도록 해놓았다. 삼성070 전화와도 연동하여 잘 쓰고 있다.

급할땐 아이폰 테터링으로 노트북을 연결하여 인터넷을 한다.

2. 기획업무 / 자료 정리

기획팀에서 일을 하다보면 계획서 및 보고서를 작성하는 경우가 많은데, 가장 기초가 되는 자료 정리가 필수라고 할 수 있다. 자료 보관을 위해 Devonthink와 업무 기록을 위해 Evernote 및 회의록/아이디어 정리를 위한 마인드맵으로 오픈소스/클로스 플랫폼 SW인 xMind 로 정리를 하고 있고(상용인 Mindmanager보다 더 나은 것 같다), 모든 자료는 Dropbox에 의해 집의 Mac에서도 열람/작업할 수 있도록 되어 있다.

3. 메일/일정

Gmail 전용 프로그램인 Mailplane 과 Fresh의 조합을 통해서 아주 편리하게 사용하고 있다. Gmail 고유 기능인 Thread, 풍부한 용량, 빠른 연관성 검색, Star 기능, 스팸차단기능이 아주 유용하고, 최근 파일을 Fresh를 통해 Drag & Drop으로 첨부를 할 수 있어 아주 편하다. 현재 7.4G용량 중 2년 반 동안 5.6G (76%)를 사용하고 있는 중이다. 현재는 MobileMe와 Google 주소록/달력과의 Sync도 SpanningSync로 이뤄지고 있다.

4. 인터넷

Devonthink와의 궁합으로 Safari로 완전히 넘어 왔다. 가끔 Chrome for Mac 으로 서핑을 하기도 한다. Safari의 플러그인으로는 Foxmark for Safari(Firefox와의 bookmark와 Sync해줌), Glims(전체화면, 탭기능, 검색확장기능),Safari_AdBlock(광고없애줌), DeliciousSafari(Delicious 관리), 1Password 및 Reader Helper 만 사용하고 있다.

5. 업무전화

여전이 Skype와 Eyebeam / 삼성070으로 가끔씩 전화를 사용하고 있고, Address Book 에서 곧바로 전화를 걸기도 한다. 문자 메시지를 위해서는 MurMur를 쓴다. (요즘은 아이폰 무료 문자가 워낙 많이 남아 잘 안쓰는 편이다. )

6. 인트라넷 / ERP

인트라넷은 여전히 Active-X 덕분에 VMware 상에서 IE 로 접속을 하고 있다. 회사의 ERP인 SAP R/3는 Mac용이 있어서 Mac에서 하고 있다.

7. Sync / Backup

Sync는 Dropbox (5G사용중)와 MobileMe의 “Back to my Mac”기능으로 회사에서 집의 Mac을 네트웍으로 접속해서 Finder에서 복사하거나 Chronosync 로 Sync를 시켜버린다. ( 네트웍 전송임에도 초당 1M 정도 나온다 )

8. 한글 / 시스템 유틸리티

예전에 비해 한글 / 시스템 유틸리티가 상당히 풍부해졌다.

Snow Leopard(Mac) 필수 유틸리티 정리 를 참고하면 되고,추가로 USB/네트워크 복사시 DS_Store 파일 등 맥 전용 파일이 복사되는 것을 막아주는 BlueHarvest 와 한국전통 표준 색상 정도를 추가하여 쓰고 있다.

다음엔 Mac@Life 글도 하나 써야할 것 같다.

참고#1 : Mac@Work 1년 이후

참고#2 : MobileME 와 대안 솔루션 비교/정리

참고#3 : Mac@Work #2 – Devonthink를 통한 자료 활용 예제

참고#4 : 두대의 Mac과 두개의 iPhone 상호 Sync하기

참고#5 : 업무환경을 Mac@Work 스위칭 경험기

• E911 solution certification with IP Office, to provide critical E911 support for small and medium businesses; and
• Introduction of the E911 Softphone Locator (ESL) for Avaya IP Softphones

E911 Solution Certified with Avaya IP Office
E911 support for small and medium businesses (SMBs) is critically important, as they employ just over half of all private sector employees in the US (source: US Small and Medium Business Administration). Unfortunately, many IP-enabled SMBs don’t have adequate E911 support for their deployments, so their employees may not have access to 911 services in an emergency.

Avaya IP Office provides SMBs with access to advanced IP telephony features, and Avaya has certified 911 Enable’s Emergency Routing Service (ERS) with IP Office so SMBs can quickly and easily implement E911 services. The ERS provides SMBs with enterprise-class features like support for remote branches and teleworkers, and granular location provisioning. This certification means 911 Enable provides E911 solutions for all Avaya IP telephony platforms. Learn more here and here. 

Introduction of the E911 Softphone Locator (ESL) for Avaya IP Softphones
More and more organizations are transitioning from traditional desk phones to softphones, to save money and provide their employees with greater mobility. For organizations using Avaya IP Softphones, determining the locations of these endpoints for 911 purposes was a challenge, and possibly even a barrier to implementation for those organizations in states with E911 legislation. 

However, 911 Enable has now introduced the ESL for Avaya softphones to allow organizations to reap the benefits of softphones and still meet their E911 obligations. The ESL is software installed on PCs and laptops running Avaya IP Softphones, and is used to help 911 Enable’s Emergency Gateway (EGW) automatically discover and track softphone locations within an enterprise’s communications network. The great thing about the ESL is that it is completely transparent to the user, and does not require the user to manually enter and validate their location every time their softphone is activated. Click here to learn more about the ESL for Avaya IP Softphones.

필자는 아이폰용 SIP Client로 iSip 을 이용하였다. iSip은 KTFMC FMC SIP OEM으로 납품하고 있는 제품이다.

(필자가 소프트폰으로 좋아하는 SIP/코덱 원천기술을 가지고 있는 CounterPath 에서 만들어 줬으면 좋겠는데, 기약이 없다..)

음질은 통화하는데 문제 없는 수준이며, 단지 몇번 작동하면 프로그램이 종료되는 상황이 있다. 070으로 많은 통화를 하는건 아니니 참아줄만하다.

1. 설정하기

설정은 “Account” 메뉴에서 다음과 같이 한 후 저장한다.

- Domain : sniproxy.samsung070.com

- Username : 본인의 070 전화번호

- Password : 본인의 070 패스워드

- Advanced – Auth Username : 본인의 070 전화번호

- Advanced – Proxy Server : sniproxy.samsung070.com

- Advanced – Phone Number : 본인의 070 전화번호

2. 사용하기

사용은 (1) 번호입력, (2) 최근통화, (3) 주소록에서 선택할 수 있다.

3. 전화/Call 화면

참고#01 : Mac 주소록에서 바로 전화 거는 방법 – eyebeam 소프트폰(SIP)

참고#02 : Mac에서 삼성070 전화를 SoftPhone으로 사용하기

참고#03 : Skype, myLG070, Wyz070 서비스/요금 비교 분석

Softphone merupakan aplikasi client VoIP yang mampu mendigitalisasi data suara ke dalam paket-paket data untuk ditransmisikan melalui sebuah Local Area Network. Pesan yang ditransmisikan tidak hanya berupa voice, tetapi dapat juga menggunakan video. Yang menjadi permasalahan di sini adalah bagaimana membangun sebuah aplikasi VoIP dalam jaringan Local Area Network, dengan menggunakan software Asterisk sebagai server, serta bagaimana membuat aplikasi softphone yang mendukung fitur voice dan video call. Aplikasi softphone ini dibuat menggunakan bahasa pemrograman Microsoft Visual C#. Softphone akan melakukan koneksi dengan server Asterisk. Asterisk akan menangani proses registrasi, membangun, memodifikasi, dan menghentikan sesi komunikasi dengan softphone lainnya. Pengiriman pesan audio dan video terjadi dengan koneksi peer to peer. Untuk pengiriman pesan audio, proses koneksi diatur oleh Asterisk dan untuk pengiriman pesan video membutuhkan IP address dari remote user yang ingin diajak berkomunikasi. Pengujian dilakukan dengan menggunakan tiga buah komputer dengan segmen jaringan yang berbeda, dan diperoleh bahwa proses registrasi dapat berjalan dengan baik, komunikasi dengan menggunakan audio dapat didengar dengan jelas, dengan rata-rata waktu yang dibutuhkan sampai terjadi koneksi antara 2 softphone adalah 7.106 detik. Sedangkan rata-rata waktu yang dibutuhkan untuk mengirimkan dan menampilkan video pada remote client adalah 1.52 detik.

Keyword : voip, asterisk, softphone, client server

Sumber : http://repository.petra.ac.id/13605/

• Untuk menginstal softphone X-Lite dibutuhkan libstdc++5

# apt-get install libstdc++5

Kemudian download source software X-Lite di alamat http://voiprakyat.or.id/download. Pilih softphone X-Lite 3.0 yang untuk Linux.

• Ekstrak dan jalankan executable file X-Lite

~$ tar zxvf X-Lite_Install.tar.gz

~$ cd xten-xlite

~$ chmod +x xtensoftphone

~$ ./xtensoftphone

Maka softphone X-Lite akan tampak pada layar komputer, untuk mengaktifkan X-Lite tinggal click dua kali mouse pada icon xtensoftphone. Pada softphone X-Lite digunakan codec G.711 dengan bit rate 64 kbps.

-Konfigurasi X-Lite-

Pada X-Lite tekan: Menu → System Settings → SIP Proxy, kemudain masukkan parameter yang telah dibuat pada sip.conf komputer server VoIP.

• Enable : Yes
• Display Name : nomor telepon SIP (Caller ID)
• Username : nomor telepon SIP
• Authorization User : nomor telepon SIP
• Password : Password SIP Account
• Domain/Realm : IP Server VoIP
• SIP Proxy : IP Server VoIP
• Out Bound Proxy : IP Server VoIP

Contoh:

• Enable : Yes
• Display Name : 2002
• Username : 2002
• Authorization User : 2002
• Password : 2002
• Domain/Realm : 192.168.17.17
• SIP Proxy : 192.168.17.17:5060
• Out Bound Proxy : 192.168.17.17

Berlanjut ke KONFIGURASI IP PHONE…

What You Get

OnSIP offers most of the features one would expect from such systems, including call routing, voicemail, business hours rules, and advanced features like on-demand conference bridging and text chat from your browser. The service doesn’t offer faxing, though.

OnSIP doesn’t sell IP phones. Instead, the company web site offers useful reviews of hardware you may wish to purchase, along with detailed instructions on how to set them up. You can also choose to use an analog telephone adapter (ATA) to make an connection between the Internet and a standard phone, or you can use a softphone to connect directly from your computer. Most web workers will find the setup process fairly simple, but OnSIP doesn’t offer pre-configured phones the way RingCentral does.

The folks at OnSIP kindly sent me a Polycom SoundPoint IP 450 to test the service. This is a very nice phone, and worked well with OnSIP. Like a number of other IP phones, it doesn’t include a standard headset jack, opting instead for an RJ-10 connection, meaning that headsets are more expensive than you may be used to. But the speakerphone quality on the Polycom is excellent, and I found that both my callers and I liked the results.

Options and Pricing

OnSIP has chosen to price its services differently than most of its competitors. It offers several plans, all of which offer unlimited users, extensions and users. However, none of the plans include any incoming or outgoing minutes. Customers pay $2.00 per month per incoming phone number, plus 2.9 cents per minute for all incoming and outgoing calls (except calls to other extensions on your company’s system, which are free). Incoming toll-free calls are 3.9 cents per minute in the contiguous US.

With most companies offering bundles of minutes, paying by the minute might raise red flags. But OnSIP justifies its policy this way:

“Most competing VoIP providers charge a high fixed fee for each employee in your company on a monthly basis. Generally, that fixed fee includes unlimited calling minutes and use of a fixed set of features. These services range in price from $49.95 per month and up. Seems attractive right? There is a far better option.

With OnSIP, the average user pays a total monthly bill of $18. That’s about $1 per business day per month; a cost savings of at least 65 percent over competitive services. What is this based on? There is no special pricing, discounts or gimmicks factored in. It’s simply a fact that we charge less than every competitor we know of.”

I used this system to make all my long-distance calls for about three weeks, and made about $10 worth of calls. I calculate that my three-person company would probably pay $60-70 per month, which isn’t bad. So maybe OnSIP is right to structure its packages the way it does. But when you do your calculations, make sure to figure in the other charges that you may have to pay for. If you read the fine print from most other companies, they charge for these items, too, but OnSIP is perhaps more upfront about it.

Ordering

The online signup process is straightforward, and allows you to select the features you need. You can port existing phone numbers through the administrative web site for a one-time charge of $57. OnSIP offers a 30-day trial, requires no contracts, and allows upgrades, downgrades and cancellations at any time.

Managing Your Phone System

OnSIP provides two online portals for customers: an administrative site to manage extensions, groups and account data; and a user portal for individual extensions. The administrative site is a bit wonky, and it helps to know some basic Internet telephony terms, but the OnSIP knowledge base includes helpful step-by-step instructions and videos.

Quality and Reliability

As one would hope from a company catering to business, I found the quality and reliability of OnSIP connections to be excellent, even when I was also using my Internet connection for other purposes. I’m told that OnSIP owner Junction Networks is profitable and has been in business for five years, and serves thousands of customers, including some with over 100 users.

As Aliza wrote recently. you’ll want to consider a number of factors when choosing a phone system. For me, call quality, reliability, ease of use and pricing are paramount.

OnSIP will probably appeal to web workers who like flexibility, and are willing to do their own setup. I can also see OnSIP as being a supplement to a landline, which could be used for incoming calls and outgoing local calls. If you want a solution that takes less setting up, and you don’t want to worry about per-minute charges, you may prefer RingCentral. In any case, if you’re considering a business-grade phone system, you’ll want to do the math and see if OnSIP makes sense for you.

Have you tried OnSIP?

What You Get

OnSIP offers most of the features one would expect from such systems, including call routing, voicemail, business hours rules, and advanced features like on-demand conference bridging and text chat from your browser. The service doesn’t offer faxing, though.

OnSIP doesn’t sell IP phones. Instead, the company web site offers useful reviews of hardware you may wish to purchase, along with detailed instructions on how to set them up. You can also choose to use an analog telephone adapter (ATA) to make an connection between the Internet and a standard phone, or you can use a softphone to connect directly from your computer. Most web workers will find the setup process fairly simple, but OnSIP doesn’t offer pre-configured phones the way RingCentral does.

The folks at OnSIP kindly sent me a Polycom SoundPoint IP 450 to test the service. This is a very nice phone, and worked well with OnSIP. Like a number of other IP phones, it doesn’t include a standard headset jack, opting instead for an RJ-10 connection, meaning that headsets are more expensive than you may be used to. But the speakerphone quality on the Polycom is excellent, and I found that both my callers and I liked the results.

Options and Pricing

OnSIP has chosen to price its services differently than most of its competitors. It offers several plans, all of which offer unlimited users, extensions and users. However, none of the plans include any incoming or outgoing minutes. Customers pay $2.00 per month per incoming phone number, plus 2.9 cents per minute for all incoming and outgoing calls (except calls to other extensions on your company’s system, which are free). Incoming toll-free calls are 3.9 cents per minute in the contiguous US.

With most companies offering bundles of minutes, paying by the minute might raise red flags. But OnSIP justifies its policy this way:

“Most competing VoIP providers charge a high fixed fee for each employee in your company on a monthly basis. Generally, that fixed fee includes unlimited calling minutes and use of a fixed set of features. These services range in price from $49.95 per month and up. Seems attractive right? There is a far better option.

With OnSIP, the average user pays a total monthly bill of $18. That’s about $1 per business day per month; a cost savings of at least 65 percent over competitive services. What is this based on? There is no special pricing, discounts or gimmicks factored in. It’s simply a fact that we charge less than every competitor we know of.”

I used this system to make all my long-distance calls for about three weeks, and made about $10 worth of calls. I calculate that my three-person company would probably pay $60-70 per month, which isn’t bad. So maybe OnSIP is right to structure its packages the way it does. But when you do your calculations, make sure to figure in the other charges that you may have to pay for. If you read the fine print from most other companies, they charge for these items, too, but OnSIP is perhaps more upfront about it.

Ordering

The online signup process is straightforward, and allows you to select the features you need. You can port existing phone numbers through the administrative web site for a one-time charge of $57. OnSIP offers a 30-day trial, requires no contracts, and allows upgrades, downgrades and cancellations at any time.

Managing Your Phone System

OnSIP provides two online portals for customers: an administrative site to manage extensions, groups and account data; and a user portal for individual extensions. The administrative site is a bit wonky, and it helps to know some basic Internet telephony terms, but the OnSIP knowledge base includes helpful step-by-step instructions and videos.

Quality and Reliability

As one would hope from a company catering to business, I found the quality and reliability of OnSIP connections to be excellent, even when I was also using my Internet connection for other purposes. I’m told that OnSIP owner Junction Networks is profitable and has been in business for five years, and serves thousands of customers, including some with over 100 users.

As Aliza wrote recently. you’ll want to consider a number of factors when choosing a phone system. For me, call quality, reliability, ease of use and pricing are paramount.

OnSIP will probably appeal to web workers who like flexibility, and are willing to do their own setup. I can also see OnSIP as being a supplement to a landline, which could be used for incoming calls and outgoing local calls. If you want a solution that takes less setting up, and you don’t want to worry about per-minute charges, you may prefer RingCentral. In any case, if you’re considering a business-grade phone system, you’ll want to do the math and see if OnSIP makes sense for you.

Have you tried OnSIP?