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Q: The ROI of Great Customer Service A: #infographic

Bad customer service doesn’t just leave customers with a negative impression of your brand, it can severely impact your bottom line. In fact, 55% of customers surveyed recently have abandoned an intended purchase or business transaction following a poor experience.

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Service Design, Service Management

Mesosphere's new data center mother brain will blow your mind

Mesosphere has been making a name for itself in the the world of data centers and cloud computing since 2013 with its distributed-system smarts and various introductions of… 1,275 more words

Samsung announces Flow, offering the ability to seamlessly work between devices [Video]

Samsung has announced Flow, providing seamless transfer of content, work in progress and phone calls between different Samsung devices.

People today use multiple devices in their daily activities: phones, tablets, laptops, smart watches, TVs, and more.

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