Tags » Strategy 2

How Leader's spend their day


The link above goes to an Infographic on how Fortune 500 leaders spend their day. The challenge is that they on average spend only 25mins on strategy – with most time is spent on conference calls (2 hours 44 mins) and email (2 hours 25mins).   10 more words


Crown Jewels Defense

Suits, Season 1: Episode 7 “Play the Man”

Trying to justify procrastination never works. But in this case, thank you Investopedia; storing this one away for later, perhaps.  111 more words


Look beyond your peers when comparing #custserv levels

As the work of a customer service team has become more transparent and visible, the importance of their work has become more obviously valued. Now that the customer service team is so clearly the link between most brand names and their customers, these interactions and relationships are becoming increasingly strategic to executives who want to offer great service and create good relationships. 216 more words

Current Affairs

Is every part of your company now customer-centric?

Forbes magazine recently published an interesting focus on marketing recently that explored various examples of customer service from companies such as Apple, Southwest Airlines, and Zappos. 272 more words

Current Affairs

Time People Spend Looking at Screens

According to Nielsen‘s latest Cross-Platform Report, “Americans spent more time than ever before looking at all kinds of screens.” Statista’s Felix Richter posted this interesting chart… 7 more words


Pleasantly surprising video games: Hearthstone

We all have examples of video games we’ve seen sitting on shop shelves or on Steam that haven’t really grabbed our attention enough to spend our hard-earned cash on. 887 more words