Tags » Strategy 2

Business Transformation: Are you the hammer or the nail?

Perhaps the title for this post should be ‘Why organisations resist change’ but in today’s pacy business environment, change is the standard against which the business agility of companies is measured. 349 more words


Looking for you next job? Think about this….

When you’re thinking of your next career move don’t just see it as a search for another job or to fill some vacant position. Think of it as a search for a team to join. 397 more words


Redefining Service - Blog 85

I am reflecting on the two days that I spent facilitating strategic sessions. I notice how my practice is changing and how differently I show up in front of a group. 498 more words



You don’t gain client-side experience in marketing and sales then spend many years helping clients on a consultancy basis without being good at separating wood from trees. 26 more words


The future of customer service is already with us today

The social media analysis company Hootsuite has just released a new white paper focused on the future of customer service. You can download a copy here. 254 more words

Current Affairs

Telcos are focusing on content

I have often talked about the future for telcos being more focused on the content they provide rather than the number of free texts they offer to customers and a… 247 more words

Current Affairs