Defensiveness is driven by our ego. A concern for a real or imagined threat to our status or criticism. If a co-worker or boss “make” feel bad remember two points: Feelings aren’t accurate and secondly, no one has any power except that we assign to them. 318 more words
Best Business Books of 2014: Here is a list from the editors of Strategy and Business. And, of course, we would add to this list EBM CEO Adrian Dearnell’s book on Media Training which you can order on Amazon.com or Fnac.com!