Blogs about: Supportcom

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Consona Starts Consolidation Between CRM and Remote Support with SupportSoft Asset Purchase

Over the last 2 years I have made recommendations to many multi-channel service vendors that they consider partnering or acquiring some remote support technology.  To me, it makes perfect sense.  Toda… more →

Ragsdale’s Eye on Service

Consona Starts Consolidation Between CRM and Remote Support with SupportSoft Asset Purchase — 2 comments

jragsdale wrote 3 months ago: Over the last 2 years I have made recommendations to many multi-channel service vendors that they co … more →

Tags: Consumer Support, Enterprise Support, Knowledge Management, technology, Consona, Consona CRM, Logmein, Remote Control, Remote Support

What's Hot in Consumer Tech Support; And Why It Is Bad for Your Brand — 5 comments

jragsdale wrote 5 months ago: I have been amazed by the growth of 3rd party providers of support for home office and SMB, such as … more →

Tags: Consumer Support, technology, upsell, PlumChoice, SupportSpace, HCL Touch

My TiEcon 2008 Presentation — 9 comments

Mike Speiser wrote 1 year ago: Here is a link to my TiEcon presentation from today.  I have posted the presentation with my speaker … more →

Tags: Ideas!, Gr8, Personalizr, TiECon


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