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New Dangers, Opportunities: mobile, cloud and changing client expectations will deconstruct and reshape IT services.

As in the Chinese proverb, we inhabit interesting times. Disruptive changes in client expectations and the accelerating evolution of technology are remaking the IT services industry. 2,165 more words

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"START SMALL BUT START"

“Information sets you free.” Maybe just benchmark fixed vs. variable, or run vs. grow or transform. “You can’t manage what you can’t measure.”

IT has gleefully helped companies use metrics to give other employees and business units the equivalent of a 24/7/365 proctology exam. 135 more words

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