team leader (Photo credit: kairin) Here are my conclusions from the seven blogs previously published on leadership development in contact centres: ◾A regular observation in contact centres is that tea… more →
discussions on leadership & managementwrote 1 day ago: I am currently seeking a Test analyst with a great deal of experience in testing software both a man … more →
wrote 6 days ago: Lester Infoservices Pvt. Ltd. We are a leading captive technical BPO based out of Navi Mumbai with e … more →
wrote 1 week ago: Main Purpose To manage a team of +/- 15 contact Centre staff in order to enable the company to meet … more →
wrote 1 week ago: Foto saya dengan pak hasnul seusai acara XL future Leader 2 di bandung. Beberapa saat yang lalu Saya … more →
wrote 1 week ago: We all want to learn how to lead a good meeting. There is nothing more discouraging that wasting yo … more →
wrote 2 weeks ago: Do they do much ? Probably not. I know they do “work” but how much do they “manage … more →
wrote 2 weeks ago: Pick a team captain (that could be YOU). This person is responsible for making sure all team members … more →