Blogs about: The Art Of Service
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Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!
As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the ITIL V3 Foundation and ITIL V3 Foundation Bridge exam. This new syllabus is a result of the global r… more →
Ivanka Menken
Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!
ivankamenken wrote 4 weeks ago: As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the … more →
ITIL V3 Certification - are you confused?? You are NOT alone...
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ivankamenken wrote 1 month ago: For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increas … more →
I just passed my ITIL V3 Foundation exam - which ITIL V3 Intermediate path to I choose now?
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ivankamenken wrote 2 months ago: This question was asked in the Linkedin Group for The Art of Service’s ITIL training. Follow … more →
The Benefits of ITIL V3 Intermediate eLearning courses
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ivankamenken wrote 3 months ago: Our students choose to enroll in our eLearning programs for ITIL V3 Intermediate for a number of rea … more →
What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?
ivankamenken wrote 3 months ago: Today was a very exciting but also very sad day for me… Our development team showed us the alp … more →
In times of recession - how does ITIL Service Management help to keep your good employees?
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ivankamenken wrote 3 months ago: Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training i … more →
Why The Australian Taxation Office needs to improve its Demand and Capacity Management. ITIL anyone?!
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ivankamenken wrote 4 months ago: OK – here’s the deal: On Saturday I received an email from the ATO (Australian Taxation … more →
How ITIL Service Management can help the government
ivankamenken wrote 4 months ago: As a self-confessed IT Service Management advocate – I see the usability of IT Service Managem … more →
Our first experiences with the ITIL V3 Manager Bridge program - online eLearning
ivankamenken wrote 5 months ago: What a fantastic few weeks it has been. It has been so busy that I can’t even remember doing a … more →
ITIL Foundation course ... waiting for the new syllabus to arrive in May.
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ivankamenken wrote 5 months ago: We have to wait until May 2009 for the updated syllabus to come into effect… but the wait has … more →
How to get from ITIL Foundation to ITIL V3 Expert in 3 months or less...
ivankamenken wrote 5 months ago: Most of our clients are currently actively considering ‘upskilling’ to ITIL V3, and this … more →
Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?
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ivankamenken wrote 5 months ago: This week I have been engaged in an email discussion on the subject of the limits of ITIL when it i … more →
Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?
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ivankamenken wrote 6 months ago: WOW – that is one massive title… The reason why I wanted to write about this subject o … more →
There is more to ITIL Service Management implementation than most project Managers think...
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ivankamenken wrote 6 months ago: This post is a little bit different because today is a special day for me… my latest book got … more →
ITIL Service Management - or how to deal with customers who say: "I want - I want - I want..."
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ivankamenken wrote 6 months ago: I had a brain wave yesterday… (!) All of a sudden it dawned on me that a ‘want’ i … more →
Two weeks down... 50 more to go! Control, governance and metrics are on my mind...
ivankamenken wrote 6 months ago: It is Friday afternoon on the first week back in the office after 2 weeks of holiday. So basically t … more →
Bragging time... ITIL Certification Passrates
ivankamenken wrote 6 months ago: I know… I know… my mother always told me not to brag about things. But sometimes you … more →
Classroom ITIL Service Management training does not add value at all!...
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ivankamenken wrote 6 months ago: Well – if I had received a dollar for every person who told me this in the past 12 years, I t … more →
Cloud computing or rather... computing in the cloud
ivankamenken wrote 6 months ago: On my flight back from Los Angeles to Sydney a few weeks ago I sat next to a lovely person named Mar … more →
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