Blogs about: The Art Of Service

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Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!

ivankamenken wrote 4 weeks ago: As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the … more →

Tags: ITIL, ITSM, Certification, Exam, exin, Foundation, Foundation Bridge, IT Service Management, ITIL v3

ITIL V3 Certification - are you confused?? You are NOT alone...9 comments

ivankamenken wrote 1 month ago: For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increas … more →

Tags: ITIL, ITSM, Capability, Certification, Exam, exin, IT Service Management, ITIL expert, ITIL v3

I just passed my ITIL V3 Foundation exam - which ITIL V3 Intermediate path to I choose now?1 comment

ivankamenken wrote 2 months ago:   This question was asked in the Linkedin Group for The Art of Service’s ITIL training. Follow … more →

Tags: ITIL, ITSM, Certification, Education, IT Service Management, ITIL expert, ITIL v2, ITIL v3, Training

The Benefits of ITIL V3 Intermediate eLearning courses4 comments

ivankamenken wrote 3 months ago: Our students choose to enroll in our eLearning programs for ITIL V3 Intermediate for a number of rea … more →

Tags: ITIL, IT Service Management, ITSM, Exam, Certification, ITIL expert, ITIL v3, exin, Green IT

What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?

ivankamenken wrote 3 months ago: Today was a very exciting but also very sad day for me… Our development team showed us the alp … more →

Tags: apmg, Certification, exin, IT Service Management, ITIL, ITIL v3, ITIL V4, ITSM, RCV

In times of recession - how does ITIL Service Management help to keep your good employees?2 comments

ivankamenken wrote 3 months ago: Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training i … more →

Tags: ITIL, ITSM, Business, Economy, Customer Service, Value, IT Service Management, Service Management, Service

Why The Australian Taxation Office needs to improve its Demand and Capacity Management. ITIL anyone?!2 comments

ivankamenken wrote 4 months ago: OK – here’s the deal: On Saturday I received an email from the ATO (Australian Taxation … more →

Tags: ITIL, ITSM, CAPACITY, Capacity Management, Demand, IT Service Management, Service Management

How ITIL Service Management can help the government

ivankamenken wrote 4 months ago: As a self-confessed IT Service Management advocate – I see the usability of IT Service Managem … more →

Tags: ITIL, ITSM, Customer Service, Management, IT Service Management, customer, Service Management, IT, SLA

Our first experiences with the ITIL V3 Manager Bridge program - online eLearning

ivankamenken wrote 5 months ago: What a fantastic few weeks it has been. It has been so busy that I can’t even remember doing a … more →

Tags: ITIL, ITSM, IT Service Management, Service Management, IT, Exam, Certification, ITIL expert, ITIL v3

ITIL Foundation course ... waiting for the new syllabus to arrive in May.2 comments

ivankamenken wrote 5 months ago: We have to wait until May 2009 for the updated syllabus to come into effect… but the wait has … more →

Tags: ITIL, ITSM, IT Service Management, Exam, Certification, ITIL expert, ITIL v3, exin

How to get from ITIL Foundation to ITIL V3 Expert in 3 months or less...

ivankamenken wrote 5 months ago: Most of our clients are currently actively considering ‘upskilling’ to ITIL V3, and this … more →

Tags: ITIL, ITSM, Certification, Exam, exin, IT Service Management, ITIL expert, ITIL v3

Does ITIL still cover all Service Management aspects when you utilize Cloud Computing?1 comment

ivankamenken wrote 5 months ago: This week I have been engaged in an email discussion  on the subject of the limits of ITIL when it i … more →

Tags: ITIL, ITSM, Cloud Computing, IT Service Management, Service Management, SLA, SaaS, virtualization, Capacity Management

Who came first: The chicken or the egg? (trying to answer the question why APMG/EXIN accredited ITIL Service Management trainers must pay for their ITIL V3 Intermediate exams?2 comments

ivankamenken wrote 6 months ago: WOW – that is one massive title… The reason why I wanted to write about this subject o … more →

Tags: ITIL, ITSM, Value, IT Service Management, Business, Certification, ITIL expert, apmg, ITIL v3

There is more to ITIL Service Management implementation than most project Managers think...2 comments

ivankamenken wrote 6 months ago: This post is a little bit different because today is a special day for me… my latest book got … more →

Tags: ITIL, ITSM, Management, Value, IT Service Management, Business, ITIL v3, Success!, implementation

ITIL Service Management - or how to deal with customers who say: "I want - I want - I want..."2 comments

ivankamenken wrote 6 months ago: I had a brain wave yesterday… (!) All of a sudden it dawned on me that a ‘want’  i … more →

Tags: ITIL, ITSM, Business, IT Service Management, Service, Service Management, SLA, SLM

Two weeks down... 50 more to go! Control, governance and metrics are on my mind...

ivankamenken wrote 6 months ago: It is Friday afternoon on the first week back in the office after 2 weeks of holiday. So basically t … more →

Tags: ITIL, ITSM, Business, IT Service Management, ITIL v3, Success!, Goals, 2009, targets

Bragging time... ITIL Certification Passrates

ivankamenken wrote 6 months ago: I know… I know… my mother always told me not to brag about things. But sometimes you … more →

Tags: ITIL, ITSM, IT Service Management, Exam, Certification, Success!, exin

Classroom ITIL Service Management training does not add value at all!...2 comments

ivankamenken wrote 6 months ago: Well –  if I had received a dollar for every person who told me this in the past 12 years, I t … more →

Tags: ITIL, ITSM, Business, Value, IT Service Management, technology, ITIL v3, Training, Education

Cloud computing or rather... computing in the cloud

ivankamenken wrote 6 months ago: On my flight back from Los Angeles to Sydney a few weeks ago I sat next to a lovely person named Mar … more →

Tags: Cloud Computing, Business, IT Service Management, customer, Success!


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