Blogs about: The Art Of Service
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Why Social Media is important for ITIL and ITSM practitioners
Life will never be the same again! I remember the day in the last century when I purchased my first mobile phone so I could continue the conversations with my clients while I was stuck in one of many … more →
Ivanka Menken
Why Social Media is important for ITIL and ITSM practitioners
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ivankamenken wrote 2 weeks ago: Life will never be the same again! I remember the day in the last century when I purchased my first … more →
Why do training organisations pay mega $$ for ITIL accreditation?
ivankamenken wrote 1 month ago: Caveat and pre-warning. This might turn into a little bit of a rant… Today I was notified that … more →
The future of ITIL certification : NO more ITIL V2 exams
ivankamenken wrote 1 month ago: I am packing up as my stay in Cairns has finished. The last 2 days were very good – I was invi … more →
Why should I do ITIL V3 Intermediate Programs via The Art of Service?
ivankamenken wrote 1 month ago: ITIL v3 Intermediate Courses Do the courses also include a paper textbook or strictly PDFs? My pref … more →
Real world ITIL experience, not from the theory books.. but from the front line
ivankamenken wrote 2 months ago: At the time of writing, there are 115 authors registered for the ITIL Experience Crowdsourcing Proje … more →
Comment on Tweet from Majid Iqbal [ @majidiqbal ]
ivankamenken wrote 2 months ago: Majid wrote the following tweet on the 17th of September: Call for re-write is for benefit of ITIL t … more →
The ITIL pyramid scheme
ivankamenken wrote 2 months ago: One of the entries in our ITIL Experience Book talks about the “Pyramid Scheme” for the … more →
Is this the end of an era? Will Cloud Computing separate the "boys from the men"?
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ivankamenken wrote 2 months ago: Had an interesting discussion today at lunch with the owner of an IT support company in Brisbane and … more →
The question most ITIL Experts dread at parties...
ivankamenken wrote 2 months ago: Have you ever been at a birthday party or a neighborhood barbeque and have people asking you: … more →
Do you get PDU credits when you enrol in ITIL V3 eLearning Programs?
ivankamenken wrote 2 months ago: Many of our students are registered with PMI and because of this, they are interested in the PDU val … more →
The secret of ITIL (hint: it's a virtue)
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ivankamenken wrote 3 months ago: Patience. Google was a very good search engine for two years before you started using it. I got my I … more →
Didn't pass your ITIL V3 Foundation exam?? Don't despair.. you're NOT alone!
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ivankamenken wrote 5 months ago: As I mentioned in an earlier blog – as of the 1st of May 2009 there is a new syllabus for the … more →
ITIL V3 Certification - are you confused?? You are NOT alone...
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ivankamenken wrote 5 months ago: For a scheme that has been around for approx. 2 years now, it is pretty sad that there is no increas … more →
I just passed my ITIL V3 Foundation exam - which ITIL V3 Intermediate path to I choose now?
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ivankamenken wrote 6 months ago: This question was asked in the Linkedin Group for The Art of Service’s ITIL training. Follow … more →
The Benefits of ITIL V3 Intermediate eLearning courses
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ivankamenken wrote 7 months ago: Our students choose to enroll in our eLearning programs for ITIL V3 Intermediate for a number of rea … more →
What happened to Service Validation and testing in ITIL V3 Foundation Syllabus?
ivankamenken wrote 7 months ago: Today was a very exciting but also very sad day for me… Our development team showed us the alp … more →
In times of recession - how does ITIL Service Management help to keep your good employees?
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ivankamenken wrote 7 months ago: Today I was interviewed by somebody from the itSMF about trends in the ITSM education and training i … more →
Why The Australian Taxation Office needs to improve its Demand and Capacity Management. ITIL anyone?!
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ivankamenken wrote 8 months ago: OK – here’s the deal: On Saturday I received an email from the ATO (Australian Taxation … more →
How ITIL Service Management can help the government
ivankamenken wrote 9 months ago: As a self-confessed IT Service Management advocate – I see the usability of IT Service Managem … more →
