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Blogs about: The Ceo Speaks

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How to Stand Out? Try Authenticity!

Steven Viviers wrote 1 year ago: Take a cue from Starbucks and Anthropologie and get to know your customers on an intimate basis. Tha … more →

Tags: In The News, African Service, Restaurants, Retail and Wholesale

Is the CEO responsible for customer service?

Steven Viviers wrote 1 year ago: The CEO’s main duty is to set the vision and strategy of the organisation. The CEO sets the di … more →

Tags: customer service issues, Service Gaffes

Adopting New Rules of Consumer Engagement

Steven Viviers wrote 1 year ago: By Jeffrey F. Rayport The travails of newspaper publishers across the country have been a long time … more →

Tags: Business Model Trends, Last Week's Feature, Current Service Issues

Five Cultural Dimensions

Steven Viviers wrote 1 year ago: By Simon Kriss, Sagatori Many people are now turning to the work done by Geert Hofstede between 1967 … more →

Tags: customer service issues, service change

What is Web 2.0?4 comments

Steven Viviers wrote 1 year ago: Design Patterns and Business Models for the Next Generation of Software by Tim O’Reilly 09/30/ … more →

Tags: customer service issues, Business Model Trends, Last Week's Feature

Father of Quality Management

Steven Viviers wrote 1 year ago: “I can say that those of us who have been around a long time have never seen a limit to human … more →

Moments of Truth

Steven Viviers wrote 1 year ago: “The only thing that counts is a satisfied customer.” Jan Carlzon, President, Scandinavi … more →

Tags: customer service issues, Articles / Books on Service


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