Blogs about: The Patient Experience

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Treatment is not in a vacuum

painphysio wrote 1 week ago: How can we create the best environment for treatment? A phrase I often use with patients is ‘n … more →

Tags: brain, Stress, Treatment Philosophy, anxiety, chronic pain, Treatment Philosophy, Chronic Pain Treatment, patient experience

CST’s MediCall pager system helps Liverpool Heart & Chest patients relax

Call Systems Technology wrote 3 weeks ago: Patients often arrive at the Liverpool Heart and Chest Hospital with relatives and friends. As a fri … more →

Tags: Healthcare, Patient Care Experience, hospital patient experience, waiting in hospital, hospital waiting times

The Ritz Experiment: How consistency wins every time!

pdlieberman wrote 4 months ago: Healthcare organizations of all sizes must start realizing that the customer experience is much, muc … more →

Tags: Customer Service, Patient Satisfaction, Customer experience, Team, Wow

"The Power of We" Is Critical for Optimizing Healing Healthcare

Doug Della Pietra wrote 5 months ago: Reblogged from quantum shifting: Interesting what can spark an idea and create insight.  Staring at … more →

Tags: healthcare 2, Systems thinking, Patient Experience, Leadership, hospital, Healthcare, Health Care, The Beryl Institute, Patient Satisfaction

Welcome to Opulence Medical Consulting

opulencemedical wrote 5 months ago: The current health care climate calls for a marriage between medicine and creativity. The good … more →

Tags: Medical Practice, Small Health Care Business, Traditional Marketing, Online Marketing, referrals, health-care marketing, medical practice marketing, increase new patients, medical marketing tips

Solving GP education dilemmas

jonathansnorman wrote 1 year ago: Christine Jorm’s piece in MJA Insight: Solving GP Education Dilemmas, addresses an issue that … more →

Tags: business performance, Corporate Governance, Design, Pharmaceutical, Quality, Risk, Teaching and Learning, doctor-patient relationship, healthcare delivery

Polly's first guest blog2 comments

pollyannapenguin wrote 1 year ago: Possibly less exciting than ‘baby’s first tooth’ or in our case perhaps Tiny Cat 2 … more →

Tags: rheumatoid arthritis (RA), Arthritis, Blogging, guest blog, Rheumatoid Arthritis, Tiny Cat 2

Reflection on society and the state of the patient experience2 comments

Maz Iqbal wrote 1 year ago: How do we treat the old and vulnerable in our hospitals? To me, the mark of any civilisation is how … more →

Tags: Customer experience, Case Studies, Customer Service, Customer philosophy, Customer Experience, hospital, Medicine, customer, technology

Spoons and Swine

Crystal wrote 3 years ago: This is something that gets passed around communities of folks with rare/chronic diseases. It’ … more →

Tags: Health Care, Life After

As is confession

Crystal wrote 3 years ago: In spite of having a file of posts stacked up like planes above O’Hare, there was a notable si … more →

Tags: Health Care, Life After

Medicare for many1 comment

Crystal wrote 3 years ago: Reading about the current proposals floating around out there, my heart sank. I spent much of last n … more →

Tags: Health Care, Politics

The whys and hows of self-care.

Crystal wrote 3 years ago: If there is one thing we folks with chronic/rare diseases do well it’s self care. Sometimes it … more →

Tags: Life After

Why health care co-ops are not the answer

Crystal wrote 3 years ago: I am a strong proponent of a public option. My preference, for feasibility and affordability, would … more →

Tags: Health Care, Politics

"....You don't have that kind of pain!"4 comments

Crystal wrote 3 years ago: As a person dealing with chronic pain, the debate over pain medication drives me nuts. Being a perso … more →

Tags: Health Care, Kaiser Permanente

I said there's no swelling....3 comments

Crystal wrote 3 years ago: They say a picture is worth a thousand words. This one, shocking though it is, doesn’t begin t … more →

Tags: Health Care, Kaiser Permanente, the blame game

Profit: 1 Orphans: 0

Crystal wrote 3 years ago: I  went googling for information on how Sen. Baucus’s proposed health care reforms might possi … more →

Tags: Health Care, Politics

The devil you know2 comments

Crystal wrote 3 years ago: One of the latest trends I’m finding in trying to get Kaiser to do something, anything to deal … more →

Tags: Health Care, Kaiser Permanente, Research


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