Blogs about: Tpsa
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Despite economy, strong spending planned for PSA
I just sent a research report to editing detailing the results of the TPSA 2009 Member Technology Survey, and thought I was share a couple of highlights here as a preview. I have written previously ab… more →
Ragsdale’s Eye on Service
Peaks and Valleys
wrote 1 month ago: Peaks and Valleys Making Good and Bad Times Work For You — At Work and In Life A Review By : … more →
TPSA / DTPG
wrote 5 months ago: The closer it gets to resolve a dispute between TPSA over compensation to Dannish DPTG, the more ana … more →
Despite economy, strong spending planned for PSA
wrote 5 months ago: I just sent a research report to editing detailing the results of the TPSA 2009 Member Technology Su … more →
Announcing the Fall 2009 Recognized Innovator Award Categories
wrote 6 months ago: Fall 2009 AFSMI, SSPA, TPSA Recognized Innovator Awards I am happy to announce the categories for th … more →
TSW Day 2 Recap: Technology Spending Trends
wrote 8 months ago: Today is the final day of Technology Services World (TSW) Santa Clara. I’m amazed at the huge … more →
Announcing the Spring 2009 Recognized Innovator Award Winners
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wrote 8 months ago: This morning in my keynote address at our Technology Services World (TSW) event in Santa Clara, CA, … more →
TSW Registration Desk Opens: Workshops Underway
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wrote 8 months ago: I am onsite at the Santa Clara Convention Center for our Spring Technology Services World (TSW) Conf … more →
Where the rubber meets the road: Putting innovative technology to work
wrote 8 months ago: Our Spring 2009 Technology Services World conference is just a week away, beginning Monday, May 4th … more →
TPSA strike again
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wrote 9 months ago: Apologies for my absence at the weekend but the company topping my „most hated” list struck again! Y … more →
Hot Topics: Top Attended Sessions at Services Leadership Conference
wrote 1 year ago: A great way to identify the hottest topics in the service and support industry is to look at the top … more →
Services Leadership Conference: Closing Day
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wrote 1 year ago: Today was the final day of our Services Leadership Conference at the Mirage in Vegas. The day opened … more →
Services Leadership Conference: Day 2
wrote 1 year ago: Welcome to my recap of the 2nd day of our Services Leadership Conference at the Mirage in Vegas. My … more →
Opening Day: 2008 Services Leadership Conference
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wrote 1 year ago: Greetings from Las Vegas! Our 2008 Services Leadership Conference officially kicked off at 3pm toda … more →
Service Technology Success Stories: PSA, Communities, Field Service
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wrote 1 year ago: Next week is our Fall Leadership Conference for the AFSMI, SSPA and TPSA at the Mirage in Vegas. I … more →
Hallelujah!
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wrote 1 year ago: Remember my letter to TPSA? Well, this post comes to you from the desktop PC in the study at home vi … more →
Support's Perfect Storm Rages On: Incident Volumes Up; Self-Service Success Down
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wrote 1 year ago: An SSPA partner asked me this morning for an update on my 2006 stump speech, “Support’s … more →
PSA Trends: Strategy, Analytics, and Web 2.0
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wrote 1 year ago: I admit I haven’t spent a lot of time on professional services automation (PSA) tools since my … more →
