Blogs about: Training Consultant
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Do your staff follow through on your advertisements' promise of superior service?
Companies can pay millions of dollars in advertising their superior service. But if their staff doesn’t actually deliver that service, all that advertising does is set up expectations that aren… more →
Grow Your Key Talent
Services
training-course-seminar wrote 5 months ago: FOCUS Training and Consulting Provider Company is committed to making learning pay off in the workpl … more →
Do your staff follow through on your advertisements' promise of superior service?
Rebecca Morgan wrote 9 months ago: Companies can pay millions of dollars in advertising their superior service. But if their staff does … more →
Is training punishment for your people?
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Rebecca Morgan wrote 9 months ago: Last summer, I read an article that stuck in my memory. It was about US Airways pilots who, because … more →
Service secrets from the world's most luxurious hotel
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Rebecca Morgan wrote 10 months ago: What makes a hotel 7-star? How do the hire and train staff to ensure service literally fit for kings … more →
Customs officers should learn the custom of respect
Rebecca Morgan wrote 10 months ago: Their job is to prevent any contraband from entering the US. But did these Customs officials have to … more →
Bike shop spins customer loyalty
Rebecca Morgan wrote 1 year ago: The guys at Willow Glen Bicycles in San Jose keep knocking my socks off with their service! Dick and … more →
New just-in-time learning resource on the web
Rebecca Morgan wrote 1 year ago: The just-launched site, iLearningGlobal (iLG), is a great training tool for corporate employees, sma … more →
Amara Hotel exemplifies superior service
Rebecca Morgan wrote 1 year ago: Some hotels claim to have superb service. Others actually provide it. Here’s an example of som … more →
Do you trust your customers?
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Rebecca Morgan wrote 1 year ago: In a recent vacation to Lake Placid, NY, I was taken down a winding country road to South Meadow Far … more →
Do your staff understand the customer experience?
Rebecca Morgan wrote 1 year ago: Are your staff putting themselves in your customers’ shoes, thinking through the customer expe … more →
Singapore Airlines again shows stellar service
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Rebecca Morgan wrote 1 year ago: Today I expected the brief 1-hour flight from Penang, Malaysia to Singapore to be uneventful. Instea … more →
Education In Magnum IQ
deesincomebuilder wrote 1 year ago: Education In Magnum IQ In this day and age we need to extend our resources as far as education is co … more →
What's your definition of above-and-beyond service?
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Rebecca Morgan wrote 1 year ago: My friend, internationally acclaimed concierge-level service speaker Holly Steil and I were talking … more →
How do your people react to dissatisfied customers?
Rebecca Morgan wrote 1 year ago: I was returning the $200 Z-Coil sports shoes I thought would help my heel pain. I’d purchased … more →
What do Malaysians and North Americans have in common?
Rebecca Morgan wrote 1 year ago: I got to answer this question for myself a few weeks ago when I spoke in Kuala Lumpur, Malaysia. I h … more →
Fitness Professionals: How to Jumpstart Business!
thedreamconnector wrote 1 year ago: You have a passion for fitness! Either you’re just starting out or you want to expand your bus … more →
Sales techniques learned from Indian shopkeepers
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Rebecca Morgan wrote 1 year ago: In Agra, our group descended the stairs into the marble shop where ten men sat on the floor before u … more →
Turn your liabilities into assets
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Rebecca Morgan wrote 2 years ago: Years ago I led a seminar on how to have a positive attitude at work. In the text, “Attitude: … more →
How can you squeeze more out of your day?
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Rebecca Morgan wrote 2 years ago: I was asked to participate in Ben Yoskovitz’s project to put together the Ultimate Guide to Pr … more →
