Blogs about: Unified Communications

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officephone wrote 16 hours ago: Phone System Prices Vary   Business owners are always interested in saving money.  When it come … more →

Tags: Phone Systems, Quotes for Business Telephone Systems, voice over ip systems, Commercial Office Phones, Business Phone Features, Avaya, business telephone systems, cisco, Communications equipment

SoCoCare Enables Social Customer Service

Richard Snow wrote 21 hours ago: Much is being written about the impact of social media on customer service, although my research int … more →

Tags: business collaboration, Cloud Computing, Social Media, Agent Performance Management, Call Center, Collaboration, Contact center, Contact Center Analytics, customer analytics

SoCoCare Enables Social Customer Service

Richard Snow wrote 21 hours ago: Much is being written about the impact of social media on customer service, although my research int … more →

Tags: Cloud Computing, Customer Performance Management (CPM), Social Media, Agent Performance Management, Call Center, Collaboration, Contact center, Contact Center Analytics, customer analytics

The Cloud – Simply a CapEx/OpEx Choice?

Ken Landoline wrote 1 day ago: Ken Landoline Summary Bullets: The cloud approach to telecom solutions is catching on like wildfire … more →

Tags: Cloud Enable, cloud, Customer Service, Contact Centers

Interactive Intelligence Reveals Ambitious Plans for Customer Service

Richard Snow wrote 3 days ago: At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased … more →

Tags: Business Analytics, business collaboration, Cloud Computing, Customer Performance Management (CPM), Operational Performance Management (OPM), Sales Performance Management (SPM), 360-degree view of the Customer, Agent Performance Management, Call Center

Interactive Intelligence Reveals Ambitious Plans for Customer Service

Richard Snow wrote 3 days ago: At its recent user conference, Interactions 2013, Interactive Intelligence (Nasdqaq: ININ) showcased … more →

Tags: Business Analytics, business collaboration, Cloud Computing, customer contact center, operational performance, Sales Performance, 360-degree view of the Customer, Agent Performance Management, Call Center

IM&P: The Foundation of the UC Experience

Jeff Kubick wrote 3 days ago: By now, you’ve likely heard plenty about unified communications (UC) and the many benefits it … more →

Tags: Hosted communications, imp, Instant Messaging, Presence

Office 365 - Lync Online Hybrid No Longer Supported

Technology Trend Talk wrote 6 days ago: The Lync hybrid configuration option referred to as “hybrid voice” has been deprecated from Lync Onl … more →

Tags: cloud

Understanding Cisco Unified Communications Manager Express Security - Voice Encryption1 comment

akhilbehl10 wrote 1 week ago: Voice over IP (VoIP) is not just need of hour for most enterprises; it’s something their business de … more →

Tags: UC Security Posts, Cisco UC security, UC Security, Cisco UC, cisco ip telephony, network security, ip telephony security, toll fraud, VoIP Security

SIP and Hosted Telephony, now part of business-as-usual

kubeblog wrote 1 week ago: A recent report by Infonetics Research confirmed what we already know – now is the time to ado … more →

Tags: VoIP, Hosted communications, Partner Day, SIP, uc, Unified Communications

!Polycom SoundStation IP 6000 without Power Supply

maddycqb392123 wrote 2 weeks ago: You can buy !Polycom SoundStation IP 6000 without Power Supply here. yes, we have “!Polycom So … more →

Tags: Polycom SoundStation IP 6000 without Power Supply, Polycom, softswitch, wideband audio, polycom soundstation, Polycom HD Voice, Microsoft, Microsoft Lync

Working From Home Part 2 - The Benefits for Small Business

hodgeseric15 wrote 2 weeks ago: Whilst any business can benefit significantly from the factors mentioned in the first part of this a … more →

Tags: Home Working, VPN, Business, Small Business

Telephone Systems for Insurance Companies

officephone wrote 2 weeks ago: Solve the Telecommunications Needs of the Insurance Industry Insurance companies, insurance agents a … more →

Tags: Telephone Systems, wave ip, Telephone System, Vertical Wave, business telephone system, Mobility, vertical communications, desktop call control, voicemail to email integration

Go Green with Hosted Communications Services

Stacey Corbin wrote 2 weeks ago: It’s springtime, and the world around us is becoming greener. Did you know that if you are usi … more →

Tags: Hosted communications, Desk Phone, hosted communications, new phone system, Video Calling, VoIP, web collaboration

Telephone Systems for Schools and Colleges 314-961-0557

officephone wrote 2 weeks ago: Schools Need the Right Telecommunications Solutions Schools, Colleges and Universities and other edu … more →

Tags: Phone Systems, Quotes for Business Telephone Systems, voice over ip systems, Commercial Office Phones, Business Phone Features, ACD, automated attendant, Avaya, business telephone system

NICE Systems Leading Change at Interactions 2013

Richard Snow wrote 3 weeks ago: I recently attended NICE Systems’ annual user conference, this year called Interactions 2013. In dis … more →

Tags: Operational Performance Management (OPM), Customer Performance Management (CPM), Business Analytics, Cloud Computing, Social Media, 360-degree view of the Customer, Agent Performance Management, Call Center, Collaboration

NICE Systems Leading Change at Interactions 2013

Richard Snow wrote 3 weeks ago: I recently attended NICE Systems’ annual user conference, this year called Interactions 2013. In dis … more →

Tags: operational performance, customer contact center, Business Analytics, Cloud Computing, Social Media, 360-degree view of the Customer, Agent Performance Management, Call Center, Collaboration

Exchange 2013 Deployment Assistant

Ryan.Mangan wrote 3 weeks ago: Finally Microsoft have released the full Exchange 2013 Deployment Guide. Exchange 2013 Deployment As … more →

Tags: Microsoft, Exchange 2010, Microsoft Windows, Microsoft Office 365

.NET Technical Architect Required - Chennai, INDIA

Simrans wrote 3 weeks ago: About us E*Pro Technologies is a world class IT solution provider offering technology solutions and … more →

Tags: current jobs, India Jobs, NET Developer, .NET Framework, .net framework 3.0, net jobs, Banking, Biztalk, BPM


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