Case Number 1 Dale Watson and Tiger Airways
Dale Watson at Byron Bay’s Bluesfest 2011
As consumer complaints go, it was epic.
The YouTube video posted in 2009 by Canadian musician Dave Carroll with his song United Breaks Guitars, chronicling a customer service disaster by the airline, which, as the song points out — broke his guitar — sounded an alarm bell through corporate boardrooms. 1,492 more words
The latest buzz in Social Media is An open letter to Mr Alexandre De Juniac, CEO of Air France-KLM written by Mr. Jay Shah on his blog titled ‘One Night in Paris’. 310 more words