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Blogs about: User Centred Research

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Culture change

Erick wrote 10 months ago: I found this interesting post from the Good Experience blog.  One of the key challenges of user expe … more →

Tags: Customer experience

Design research

Erick wrote 1 year ago: I came across this interesting design research tool called modemapping, a proprietary research tool … more →

Tags: customer journey, Design research, design research tools, Ethnographic Research

Adaptive Path's Subject to Change: watch the movie, read the book1 comment

Erick wrote 1 year ago: I’ve recently posted a post about a new book published by Adaptive Path’s folks called S … more →

Tags: Innovation, Customer Centric, adptive path, Subject To Change, Service Innovation

New ways of designing for services

Erick wrote 1 year ago: The ITT Institute of Design hosted a conference on Design Research. The conference touched the broad … more →

Tags: Service Design, Design, Servicedesign, DesignResearch

It's all about stepping on your customers' shoes2 comments

Erick wrote 1 year ago: Paul Bennett gave an interesting talk at TED about how being empathic towards customers can help you … more →

Tags: Service Design, Customer experience, IDEO, empathic research, paul bennett, TED Talks, Customer Centric

The art of bending time (and it's impact on customers' perceptions)1 comment

Erick wrote 1 year ago: In his book ‘Why we buy – the science of shopping‘ Paco Underhill describes a few … more →

Tags: Service Design, Customer Service, queues, Queuing, time

A day in the life, user research and digital nomads

Erick wrote 1 year ago: The latest edition of the Economist published a special report on digital nomads, or “how wire … more →

Tags: Ethnography


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