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Utilities at Capacity: Capacity Markets and the future of Germany

Last week, German utility companies E.ON and RWE announced losses for the first time in over fifty years. Cheap renewables flooding the market lowered the price of electricity, cutting starkly into their profits. 655 more words


Tait Podcasts: #3 – DMR Voice and Data

Episode 3 of the Tait podcast is officially here. Today we talk with Philip Mullins, a senior solutions manager at Tait. Philip is passionate about Voice and Data networks and Utilities, so we asked him to cast some vision about the future of Critical Communications.  4,285 more words


Frustrate your customers with poor experiences and benefit your competitors

Getting your customer service strategy right is really important. It’s not just a question of making sure the contact centre is ready to pick up some calls – we are now operating in an omni-channel, multi-device consumer environment where customers are comfortable using any one of six or seven channels to get in touch. 220 more words

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