The notion of treating the customer journey as an ongoing cycle resonates for me in Why Experience is Key to Customer Loyalty. The cycle puts wheels (oops sorry) on the notion of maintaining and build… more →
FULL HOUSES: Turning Data into Audienceswrote 2 weeks ago: A couple of weeks ago we announced a new pricing option at KiteBit, that is, minimum price plus the … more →
wrote 3 weeks ago: Update One of the largest network operators in Victoria has criticised state governments in Victoria … more →
wrote 3 months ago: It’s easy to imagine how a company moves to variable pricing. They follow the money. They test into … more →
wrote 4 months ago: According to Ann Mack, the director of trendspotting at advertising agency powerhouse JWT these 100 … more →
wrote 5 months ago: At the start of last summer, Walt Disney World raised the ticket prices at its theme parks to $89. T … more →
wrote 9 months ago: In my previous post discussing how prices are determined, I talked about companies searching for the … more →
wrote 10 months ago: The old cynic’s line about air travel is that never, in the history of flight, have two people … more →
wrote 1 year ago: The notion of treating the customer journey as an ongoing cycle resonates for me in Why Experience i … more →
wrote 1 year ago: E-Commerce Buttons: One of the top feature requests we have received from the Intuit PaymentNetwork … more →
wrote 1 year ago: This job may now be a bit of a nightmare on the back of the ‘Dispatches’ exposé of The Great Ticket … more →
wrote 1 year ago: Question: Do you see this kind of user-specific pricing as a current reality? In a way – yes, … more →
wrote 1 year ago: Earlier, Pat addressed the economic issue of traffic digestion and outlined some of the ways that ma … more →
wrote 1 year ago: For my first post, I’m going to give you some “behind-the-counter” tips on booking … more →
wrote 1 year ago: This season there have been numerous NFL blackouts for games in which, on the surface, looked like a … more →
wrote 1 year ago: They say everything is bigger in Texas, and they aren’t lying, for the Anaheim Angles went and … more →
wrote 1 year ago: 12:01 a.m. PST tonight. 12 new Damnation Books releases. Variable pricing is enabled for the first 2 … more →
wrote 1 year ago: While it is currently only for a handful of cities (including New York, Chicago, Los Angeles, Dallas … more →
wrote 1 year ago: Yessiree…eleven new titles for your enjoyment. Variable pricing will be enabled for the first … more →
wrote 2 years ago: I recently attended the annual CultureLab meeting in Chicago and as part of the meeting of cultural … more →