Tags » Voice Of The Customer

NewVoiceMedia Advance Cloud-Based Contact Center Technology

Recently NewVoiceMedia announced that it has raised $50 million to fund its growth. The company was founded in 2000 in the U.K., initially offering call management and routing as cloud-based systems. 577 more words

Customer Performance Management (CPM)

NewVoiceMedia Advance Cloud-Based Contact Center Technology

Recently NewVoiceMedia announced that it has raised $50 million to fund its growth. The company was founded in 2000 in the U.K., initially offering call management and routing as cloud-based systems. 577 more words

Customer & Contact Center

Il legame tra VoC e VoE

Nota Aicex: i dipendenti diventano sempre più importanti quando si para di KPI e di programmi di Voice of the Customer. Esploriamo i legami tra VoC e Voice of the Employee. 805 more words

HR_People & Emotions

Sequoia ponies up another $50M so Medallia can listen to more customers

Sequoia Capital has doubled its bet as the sole investor in customer experience platform Medallia, adding another $50 million to its previous $55 million.

This represents one of Sequoia’s largest investments in a single company. 424 more words

Business

Turn that (customer’s) frown upside-down

The Smarter Café guy is taking yet another vacation day today, this time for the wedding of his daughter, Jessica. When he arrived at the seaside hotel last night, the 3 bedroom suite wasn’t cleaned! 405 more words

Who says girls can't dunk?

While enjoying a long weekend, Terri Edkins, Senior Services Marketing Manager here at Kronos injured her ankle. My guess is that Terri injured it while doing a 360 degree reverse slam in a 1:1 hoops game with her husband, but I could be wrong. 241 more words

Zen and the Art of Customer Experience

I’m enjoying a vacation day today, but there’s no escaping the daily blog post, so here goes… The long weekend at (Play)Joyce’s “Happy Hollow” has consisted of quiet morning reading, afternoon beach reading, soaking and snoozing, late afternoon outdoor showers, and evening outdoor dining. 126 more words