Tonight I’m headed to my local Acura dealer to begin exploring a replacement for my 2008 TSX. I love the car, but as it nears 150,000 miles, I don’t want to push my luck on longevity. 282 more words
Tags » Voice Of The Customer
6. Institute training on the job.
Point 6 of Deming’s 14 Points. I think it was this point that made me realise that everybody projects their own anxieties onto Deming’s writings and finds what they want to find there. 1,289 more words
Churn is expensive: companies don’t want you to leave. But sometimes a simple request to cancel service can turn into a customer experience hijacking scenario. When you’re dealing with telecom, the lowest-ranked industry in customer experience ratings from both… 262 more words