Tags » Voice Of The Customer
The 1900s through 1960s was known as the Age of Manufacturing. The 1990s through 2000s was called the Age of Information. For the next several decades, businesses will be adapting to the Age of the Customer, a new business cycle where the power has shifted back to the people, and engagement will mean everything. 749 more words
Medical science has enabled our health care system to deliver outcomes that would have been impossible a generation ago, and advances in fields such as genomics and stem-cell therapy offer immense promise to further accelerate medical innovation. 949 more words
Whether it’s tracking social media sentiment or surveying customers, the majority of businesses have some form of Voice of the Customer activity in place.
The worrying thing is that many of these businesses are using incentives to encourage customer participation and response. 270 more words