Tags » Voice Of The Customer

Thinking about forming an advisory board? Here's how to get your CAB questions answered -- fast!

With the end of the summer, many companies will turn their attention to building their 2015 marketing and sales plans. And that includes thinking about forming a Customer Advisory Board. 410 more words

CAB Strategy

Storytelling: It’s an Experience

“Got time for a story?” My friend and former boss, Barb… Wait, no one ever really stops working for Barb. She loves to use that line and she tells a great story. 192 more words

“Everyday Raconteurs” bring the workplace alive

(Play)Joyce loves the Moth Radio Hour. I do too, but I’m not the avid listener she is. Last fall she took me to a live performance of… 163 more words

Deconstructing Deming VIII - Drive out fear

8. Drive out fear.

Point 8 of Deming’s 14 Points and quite my least favourite of all his slogans. As Harry Lime averred in the motion picture… 661 more words

Voice Of The Customer

Are You a Social Employee? Why not?

For someone that hates the term “personal brand,” I spend considerable time engaged in activities that are supposed to build it. The thing… 238 more words

NewVoiceMedia Advance Cloud-Based Contact Center Technology

Recently NewVoiceMedia announced that it has raised $50 million to fund its growth. The company was founded in 2000 in the U.K., initially offering call management and routing as cloud-based systems. 577 more words

Customer Performance Management (CPM)

NewVoiceMedia Advance Cloud-Based Contact Center Technology

Recently NewVoiceMedia announced that it has raised $50 million to fund its growth. The company was founded in 2000 in the U.K., initially offering call management and routing as cloud-based systems. 577 more words

Customer & Contact Center