Tags » Voice Of The Customer

The Approach to Redesigning the Clippers Fan Experience

Steve Ballmer made billions with the technology giant that is Microsoft, but with his latest massive personal investment (his purchase of the NBA’s Los Angeles Clippers), Ballmer is targeting something where technology is not the focus. 372 more words

Business Advice

Report: Net Promoter Score Benchmark Study, 2014

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2014. This is the third year of this study that includes Net Promoter® Scores (NPS®) on 283 companies across 20 industries based on a study of 10,000 U.S. 236 more words

Customer Experience

3 Questions for Making the Business Case for your Customer Advisory Board

Customer Advisory Boards (CABs) have become a hot topic lately. Many B2B companies are wondering if and how they fit within a broader customer experience strategy and if it makes sense to invest in one. 813 more words

CAB Strategy

Voice of the Customer

People you sell to have long since grown tired of your marketing stuff. The adage ‘self-praise is no praise’ comes to mind. Maybe that’s why we’re told as kids not to blow our own trumpet. 324 more words


Are you hearing all the voices for ideas?

So where do ideas come from? The most popular one is the ‘voice of the customer’ yet this is one of the many ‘voices’ that need to be allowed to speak. 1,344 more words


Report: State of VoC Programs, 2014

We just published a Temkin Group report, State of Voice of the Customer Programs, 2014. Based on data from 218 large organizations with at least $500 million in annual revenues, we examined VoC efforts within large organizations. 264 more words

Customer Experience

What I Took Away From CXDay In London, UK

CXDay organised by the CXPA took place yesterday. At the invitation of Marco Rodrigues, I found myself at the CXDay event taking place in London. Here is what I took away from that event: 708 more words

Customer Experience