Tags » Voice Of The Customer

Report: The Future of Customer Experience Insights

We published a Temkin Group report, The Future of Customer Experience Insights. The report identifies five trends that will redefine the value and role of customer feedback and insights. 147 more words

Customer Experience

The CAGE Model

The CAGE Model can assist us in understanding where we are lacking in gaining the Voice of the Customer (VOC).  It visually depicts the critical areas where we must attain information so that the features of our product align with customer needs and that we provide innovation in our product.  663 more words


Effectiveness trumps efficiency

When you observe and interact directly with your customer, you get much richer information than with a simple survey. It’s true that this requires more effort on your part, but it is ultimately a much more effective way of gathering data and will help you reach real innovation. 535 more words


The internet has no eraser…

This was to be a simple post on our need for Kronos users to give their opinions on new and changing designs for Workforce Central… 283 more words

Measuring Project Success by ROI Achievement

So much happened at KronosWorks, yet now we’re a full three weeks beyond it, and since my memory now performs like a browser with too many tabs open, I need to get those tabs down here before they are lost forever… I really need a “reopen closed tab” function for my head. 274 more words