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"WE GET IT" CHECKLIST FOR VENDORS - Plone

francescociriaci — Thu, 19 Nov 2009 10:26:46 +0000

I just realized that Plone was missing from the A reality check for vendors by Kas Thomas (CMS Watch).

So here it is, the

Plone CHECKLIST

1. Our software comes with an installer program.

Yes, the Plone Universal installer.

2. Installing or uninstalling our software does not require a reboot of your machine.

Yes. Moreover the software is platform independent.

3. You can choose your locale and language at install time, and never have to see English again after that.

No. Installation is in english only (although the CMS user interface is available in about 50 languages).

4. Eval versions of the latest edition(s) of our software are always available for download from the company website.

Yes. As a full open source product the entire latest version is always available (also unreleased and in-development versions are).

5. Our WCM software comes with a fully templated “sample web site” and sample workflows, which work out-of-the-box.

Yes. Plone comes with one sample web site and four different sample workflows out-of-the-box

6. We ship a tutorial.

Yes. Tutorials are always available on Plone.org

7. You can raise a support issue via a button, link, or menu command in our administrative interface.

No. Not there, yet. Open Source Community support can be obtained for free, Professional support depends on the Plone Provider selected.

8. All help files and documentation for the product are laid down as part of the install.

We don’t ship end-user documentation as part of the install. But all the documentation is available online and there are several end-user, integrator and developer books.

9. We run our entire company website using the latest version of our own WCM products.

Yes, sure!

10. Our salespeople understand how our products work.

Yes, they usually do. And many of them are developers of the core software itself and in general they are fans of the product.

11. Our software does what we say it does.

Yes it does. It also sometimes does something no one has advertised, unfortunately. Being Open Source, you can also independently verify it does exactly what it claims.

12. We don’t charge extra for our SDK.

Yes. We don’t charge.

13. Our licensing model is simple enough for a 5-year-old to understand.

Yes. Not sure everybody really understand how free software works. But they should and my 5 year old son at least knows that I do a real job.

14. We have one price sheet for all customers.

Everything is free but the customization, support or hosting services. Plone has about 300 integrators / providers worldwide.

15. Our top executives are on Skype, Twitter, or some similar channel, and: Feel free to contact them directly at any time.

Yes they are. The whole community is there.

To the Plone Community: Did I forgot something? Please comment.

Long live to my favourite Web CMS.

Round table on WCM at the JBoye09 conference: emerging best practices

francescociriaci — Mon, 16 Nov 2009 10:27:41 +0000

Again this year Janus Boye & friends have repeated the magic with their JBoye09 conference.

In the informal enough context of the conference some of the best CMS analysts, project managers, consultants and, of course, vendors and web / intranet managers met to exchange an incredible amount of experience, knowledge and have some good time together.

In the afternoon of the second conference day there was a slot reserved to roundtable discussions: a moment for an open debate on many diffrent topics, proposed by the participants.

I attended the roundtable proposed by our very Master of Cerimonies, Mr. Janus, on: “Emerging problems, emerging technologies, and emerging approaches to Web Content Management“.

And I was appointed as “volunteer” to take note and report on the outcomes of the discussion, so here are the…

Emerging Best Practices for WCM

1) Divide selection in two phases:

a) vendor and product checklist-filtering
b) in depth look at the VALUE provided by the different remaining vendors/products

Note: care about the project, not the product.

2) Have a content strategy ready before vendor selection

Not a full Information Architecture but a good part of it should be ready before you move forward.

3) Talk to peers, exchange experiences with your peers community

Hint: one of the best places for this are the communities of practice and conferences like the JBoye, of course.

4) Test drive with users

Users are very often still the least considered stakeholder of WCM projects.

5) Make sure that content management is recognized as a task within your organization

Note: put effort in training and other similar activities.

6) Measure, measure, measure

To define goals and measure success (and failure), and to improve the project in a later phase.

Credits go to all the participants to this roundtable:

Stephanie Lemieux, Simon Lande, Richard Hare, Silvia Bombardone, Philippe Parker, Rory McClelland, Miklos Gaspar, Janus Boye, and Francesco Ciriaci.

And if you are interested in WCM future don’t miss the great #fixwcm thread.

2009-11-12: The @RLavigne42 Tweet Round-Up

rlavigne42 — Fri, 13 Nov 2009 00:56:14 +0000

If you find any broken Tweets or Links, please report them in the comment section.

If you like what you see, may I recommend you start following me on Twitter to enjoy the benefits of real-time content as it materializes.

If you choose to follow @rlavigne42, please leave me a comment. I will make sure to check out your Tweets in return.

If you see a Tweet you appreciate, please Pay it Forward by ReTweeting it.

If you find an blogger you like, please Join Me in following Them.

My Thoughts Enclosed…Rb

Highly recommend this post by Ross Bentley> Success Lessons From The World Of NASCAR – http://bit.ly/NHSWF – Pls RT and comment on his site. 9:56 PM Nov 11th from Tweetie
Highly recommend this post by Ross Bentley> Success Lessons From The World Of #NASCAR – http://bit.ly/NHSWF – Pls RT and comment on his site 10:01 PM Nov 11th from Tweetie
When you look back at your life on your death bed, what do you want to remember? Adventure, Collaboration, Inspiration (via @AlexIkonn) 10:54 PM Nov 11th from Tweetie
parislemon: Simple Is As Simple Does: The Risk Of Retweet http://ff.im/-bkKnk http://ow.ly/16195x (via @twitt3rnews) (via @wmougayar) 10:55 PM Nov 11th from Tweetie
Facebook, Twitter LinkedIn, Ulitzer, MeettheBoss – Execs Go Online Big-Time http://ow.ly/16195y (via @twitt3rnews) (via @wmougayar) 10:55 PM Nov 11th from Tweetie
RT @LisaPetrilli @PaulDunay @Mike_Stelzner How to Display Your Twitter Account on LinkedIn http://bit.ly/oNW75 #sm #smchat (via @sourcePOV) 10:56 PM Nov 11th from Tweetie
“Pourquoi Twitter limite à 20 listes et 500 personnes?” http://snipurl.com/t720d (via @albertedenis) 11:18 PM Nov 11th from Tweetie
“Twitter pulls new retweet feature until bugs are fixed.” http://snipurl.com/t7223 (via @albertedenis) 11:18 PM Nov 11th from Tweetie
Nouveau post : Management 2.0 : Leadership et collaboratif http://is.gd/4Sv64 (via @aponcier) 11:46 PM Nov 11th from Tweetie
RT @mkrigsman: Should the CIO own corporate social media policy? http://bit.ly/4dpY2U (via @cflanagan) 11:47 PM Nov 11th from Tweetie
Good morning from @enterprise20 SUMMIT Frankfurt / Follow @enterprise20 / #e20s / Livestream: http://is.gd/4TaHa 11:48 PM Nov 11th from Tweetie
Still awake at this end> Chuckling at the slow start to #e20s – 8:30 is a bit early, nobody wanted to get up early. What a shock.@mastermark 11:49 PM Nov 11th from Tweetie
working hours of #KW aren’t office hours (but we’re seeing that it depends on actual company setting and culture) #e20s (via @frogpond) 12:13 AM Nov 12th from Tweetie
the slides of @NicolaZago are freshened up with the impressions from the first day of #e20s (via @enterprise20) 12:14 AM Nov 12th from Tweetie
Lago explaining how a social intranet can sustain a 57% year by year growth from 6M euros to 30M euros in 4 yrs #e20s (via @absolutesubzero 12:14 AM Nov 12th from Tweetie
somebody said that the middle managemet is a barrier to #E20 adoption – this is crap, role of MM changes for sure, both +/- #e20s @frogpond 12:15 AM Nov 12th from Tweetie
Moving synchronous meeting to asynchronous distributed disc where everyone can participate and save 91% of time #e20s (via @absolutesubzero) 12:15 AM Nov 12th from Tweetie
Microblogging to know in real time what the rest of the company is doing and get ambient awareness #e20s (via @absolutesubzero) 12:15 AM Nov 12th from Tweetie
@mastermark right, we’re in #E20 for biz reasons, not for replacing biz hierarchies (e20 gives time back to mid-mgt) #e20s (via @frogpond) 12:16 AM Nov 12th from Tweetie
Wikis as a quality management tool where 12 new versions are created in 1hr strongly reducing the speed of work #e20s (via @absolutesubzero) 12:17 AM Nov 12th from Tweetie
An intranet as a smart living always updated memory of company knowledge and decisions, instead of a dead tool #e20s (via @absolutesubzero) 12:17 AM Nov 12th from Tweetie
The sale manager is blogging everyday what he sees, does and learn during his travels.. Also sigs on new deals. #e20s (via @absolutesubzero) 12:17 AM Nov 12th from Tweetie
yes, mid-mgmt won’t go away but it will change into one that we need and seek – a lot of jobs to be done for sure #e20s (via @frogpond) 12:18 AM Nov 12th from Tweetie
All the organization, every single employee can share her skills and passions #e20s (via @absolutesubzero) 12:18 AM Nov 12th from Tweetie
The strategy was: 1. think big to leverage this crisis #e20s (via @absolutesubzero) 12:18 AM Nov 12th from Tweetie
@frogpond middle mmgt can be a barrier to #E20, they tend to be gate keepers & not letting co-workers forward. #e20s (via @rickardhansson) 12:18 AM Nov 12th from Tweetie
2. start small with a 3 months pilot on a small group of early adopters on a biz process (product development) #e20s (via @absolutesubzero) 12:19 AM Nov 12th from Tweetie
3. move fast working quickly with users and the mgmnt and getting the entire company ready for. #e20s (via @absolutesubzero) 12:20 AM Nov 12th from Tweetie
@epredator right, employees becoming execs was mentioned yesterday here at #e20s unfortunately I forget by whom! (via @sscullion) 12:20 AM Nov 12th from Tweetie
@tdebaillon @mastermark just said that middle mgmt needs to morph into the mgmt that can use and benefit from #E20 #e20s (via @frogpond) 12:22 AM Nov 12th from Tweetie
polls are a important use case in the intranet of dassault. #e20s (via @enterprise20) 12:24 AM Nov 12th from Tweetie
Nicola Zago saw http://www.besser20.de/engl... “They know everything about E20″ so he changed his presentation #e20s (via @frankx) 12:25 AM Nov 12th from Tweetie
@tdebaillon hmm, we shouldn’t try to work around them or deal without them – appraise and include them – theory Y #e20s (via @frogpond) 12:26 AM Nov 12th from Tweetie
If you provide the right tool people throw away office, outlook, everything and start using that tool. Nicola Zago #e20s (via @stefanhenze) 12:26 AM Nov 12th from Tweetie
I wish I still had hair > @rlavigne42 @rickardhansson sure they can be a lot like the spikey-haired boss of Dilbert #e20s (via @frogpond 12:27 AM Nov 12th from Tweetie
in a community it doesn’t matter if you’re “the boss” or which country you’re in – you get helped #e20s (via @fwhamm) 12:28 AM Nov 12th from Tweetie
Social intranet is not proving itself as a tool but more as a new way of working and a new concept of company<that’s #e20! @absolutesubzero 12:29 AM Nov 12th from Tweetie
360 slides WTH!!! #e20s 12:30 AM Nov 12th from Tweetie
Cloud Computing defined “It’s like computers on the internet, innit!” #e20s 12:31 AM Nov 12th from Tweetie
LEAKED: Facebook is Coming to the PlayStation 3 http://retwt.me/1KtIq (via @mashable) (via @tweetmeme) 12:32 AM Nov 12th from Tweetie
67 Definitions of Cloud Computing #e20s Cloud Pyramid another 8 definitions of whether triangles and which direction it points to 12:33 AM Nov 12th from Tweetie
Cloud = Our Product. What is Industrial Revolution? (43 definitions) – Rapid Development of New Industries #e20s When kitten are online 12:34 AM Nov 12th from Tweetie
@swardley on deck at #e20s with 360 slides in 40 minutes (via @olivermarks) 12:35 AM Nov 12th from Tweetie
now Simon Wardley about “Unified Communication & Cloud Computing” #e20s (via @enterprise20) 12:35 AM Nov 12th from Tweetie
You will love @swardley ’s presentation. He is one of the best presenters I have come across @sscullion #e20s (via @TomRaftery) 12:35 AM Nov 12th from Tweetie
HAHA> now, you don’t expect me to live-tweet the +360 slides of @swardley, do you #e20s (via @frogpond) 12:35 AM Nov 12th from Tweetie
Utility Computing>Electricty>Products>Commodity>Utility Grids>Service>Plug>National Grid-Innovation to Common Service #e20s 12:37 AM Nov 12th from Tweetie
For what happened in the utility (electricity) industry will happen to the computing industry and cloud computing will be its grid #e20s 12:39 AM Nov 12th from Tweetie
When computing becomes a commodity, we will see the real evolution of the initial mainframe model, but now in an open sourced grid #e20s 12:40 AM Nov 12th from Tweetie
Kittens with Guns!! Kitten with Body Armor. Constant pressure for improvement drive commoditization. We have the tech, but not culture #e20s 12:42 AM Nov 12th from Tweetie
@tdebaillon oh yes, they need coaching, facilitation of their communities and a lot of “trusted advisory” #middlemgt in #e20 (via @frogpond) 12:42 AM Nov 12th from Tweetie
What is Cloud Computing? As a product to As a Service World. Driven by four forces Tech, Culture (missed the other two anyone?) #e20s 12:43 AM Nov 12th from Tweetie
Commodization and the eroding of its value drives innovation. The use of stable components actually accelerates it by an order of mag #e20s 12:46 AM Nov 12th from Tweetie
Cloud + MashUp = The New Renaissance of the Knowledge Worker #KW #e20s Red Queen Hypothesis – need to evolve order to stand still-keep bal 12:47 AM Nov 12th from Tweetie
Remaining four > @rlavigne42 (business) attitude and concept I think (not 100% sure, alas) #e20s (via @frogpond)<tks from Canada 12:48 AM Nov 12th from Tweetie
innovation, bespoke, service, utlity /Novel, Ubuiquity, common/ biz cycle over history @swardley #e20s (via @olivermarks) 12:49 AM Nov 12th from Tweetie
“avoiding competitive disadvantage requires us to evolve to stand still in the eco-system we are in @swardley #e20s (via @chuckstar76) 12:49 AM Nov 12th from Tweetie
The biggest gamblers in the world got caught in a lack of transparency. The cloud is there to provide us with contextual knowledge #e20s 12:51 AM Nov 12th from Tweetie
Product to a Service World. Cloud will not be a choice at one point. Will be disasters and yet acceleration of Innovation within IT. #e20s 12:52 AM Nov 12th from Tweetie
Kitten Internet. New Innovation. Uncertain Future. Requires Deviation. Source of Worth. Dynamic Class of Problem leads to use of Agile #e20s 12:53 AM Nov 12th from Tweetie
Need to use different methodologies depending on the “innovation paradox”. Stability=Procedual + Innovation=Agile = MashUp Enterprise #e20s 12:56 AM Nov 12th from Tweetie
one risk is the risk of doing nothing #e20s (via @Bijjou) 12:57 AM Nov 12th from Tweetie
Where has all the innovation gone? As we grow we face larger competition to become more efficient. More Process is the consultant’$ $$ #e20s 12:59 AM Nov 12th from Tweetie
More Innovation is the rally cry after lengthy uncompetitive processes. Less process will never be the consultants pitch. #e20s 1:00 AM Nov 12th from Tweetie
Nouveaux tutoriels Twitter http://bit.ly/49hd5w via @stephanekoch (via @aponcier) 1:03 AM Nov 12th from Tweetie
You know your organization is in trouble when you have an “idea process”. @swardley at #e20s (via @stefanhenze) 1:03 AM Nov 12th from Tweetie
4am in Canada and no German beer handy. Should be at #e20s drinking the #e20 kool aid 1:06 AM Nov 12th from Tweetie
@absolutesubzero Thanks for the tweets from #e20s 1:06 AM Nov 12th from Tweetie
The Innovation Rant: If you wait until you have all the use cases to fully evaluate #e20, its very value will be diluted. #e20s 1:10 AM Nov 12th from Tweetie
Amazing presentation @swardley. You have gained a new fan of your knowledge and work. http://www.linkedin.com/in/… #e20 #e20s 1:12 AM Nov 12th from Tweetie
Without Business Process Mapping you will always be shooting in the dark. Get a full understanding of your problem not its symptoms. #e20s 1:13 AM Nov 12th from Tweetie
It is not about one #e20 solution. It is about your #e20 solution. Not an IT topic, but a Business Problem requiring a Knowledge Cloud #e20s 1:15 AM Nov 12th from Tweetie
Split IT into two and give the operational side of things to someone with factory mgmt knowledge. Interesting statement by @swardley #e20s 1:17 AM Nov 12th from Tweetie
@frogpond We are both stuck in a non-beer timezone. How sad haha. Very much enjoying #e20s from Canada albeit ZZZZZZzzzzzzzzzz 1:19 AM Nov 12th from Tweetie in reply to frogpond
Reading: I don’t want to share, that’s counter to meeting my objectives…and reward!! http://bit.ly/44Nvmu (via @lammiia) 1:19 AM Nov 12th from Tweetie
RT @stefanhenze: Gambling: Managers don’t like to talk about it but gambling is an essential management skill. @swardley at #e20s 1:19 AM Nov 12th from Tweetie
@mastermark pushes @swardley into divulging more on why an “ideas process” is a terrible thing #e20s (via @sscullion)-nice to hear his voice 1:20 AM Nov 12th from Tweetie
RT @gyehuda: Slides from my #e20s presentation : Preparing The Workforce for E20 http://bit.ly/304MqY __ thx (via @frogpond) 1:21 AM Nov 12th from Tweetie
Why aren’t we organized by activities on their lifestyle but instead by functional departments? @swardley at #e20s (via @stefanhenze) 1:21 AM Nov 12th from Tweetie
At Enterprise 2.0 Summit #e20s – Finally added some case studies to #e20cases – http://bit.ly/102vtS (via @kochm) 1:22 AM Nov 12th from Tweetie
@frogpond When is the next live feed so I can put in a few ZZZzzzzz 1:22 AM Nov 12th from Tweetie in reply to frogpond
@frogpond #e2conf was by far one of the best wi-fi distributed content by engaged attendees I have ever remote-tweet-searched-Shiraz in hand 1:30 AM Nov 12th from Tweetie in reply to frogpond
http://www.e20summit.com/li… is back up at #e20s awaiting next speaker. Who is the next speaker @frogpond? 1:32 AM Nov 12th from Tweetie
Cloud Computing In Plain English – ReadWriteEnterprise – http://bit.ly/11fu1d via @michaelfidler (via @G2iX) 1:44 AM Nov 12th from Tweetie
@lammiia Google translate it 1:45 AM Nov 12th from Tweetie in reply to lammiia
Web callout re: @absolutesubzero on #e20s livestream. Not only a great conf tweeter, but a man amongst the crowd it would seem 1:47 AM Nov 12th from Tweetie
Strategic value of something is 1/certainity (confident and understanding about it) @swardley (diminished competitive adv.) (@chuckstar76) 1:48 AM Nov 12th from Tweetie
Social Processes. Marriage of Workflow and BPM with Social Engagement the killer app of #e20? #e20s 1:49 AM Nov 12th from Tweetie
@rlavigne42 it’s a panel with @mastermark @absolutesubzero and @olivermarks #e20s (via @frogpond) Who is speaking now – great speaker 1:50 AM Nov 12th from Tweetie
oh, I forgot @craighepburn from #opentext – nice round of people very able to poke into some more “usage arenas” for E20 #e20s (@frogpond) 1:50 AM Nov 12th from Tweetie
now “Enterprise 2.0 is more than Wikis & BloRM 2.0″ with Lee Bryant, Headshift, Craig Hepburn, Open Text & Oliver Marks #e20s @enterprise20 1:50 AM Nov 12th from Tweetie
Shake that man’s hand 4me> @absolutesubzero a very valued member of the enterprise 2.0 “scene” and peer group 4sure #e20s (via @frogpond) 1:52 AM Nov 12th from Tweetie
The Croc #e20 blog entry just got mentioned at #e20s. Series of responses ensued. Censensus to Dennis is you missed the point. Embed in Flow 1:53 AM Nov 12th from Tweetie
Silos aren’t all bad – enterprise architecture is an evolved science and sometimes they make perfect & plain sense @mastermark (@frogpond) 1:54 AM Nov 12th from Tweetie
@mastermark Very impressed with your presentation at #e20s – do link in http://ca.linkedin.com/in/r… @rlavigne42 1:58 AM Nov 12th from Tweetie
Very powerful #e20 panel> @mastermark @absolutesubzero @craighepburn and @olivermarks at #e20s http://ca.linkedin.com/in/r… 2:00 AM Nov 12th from Tweetie
#crockologists get some more minutes of fame now at #e20s (via @frogpond) 2:01 AM Nov 12th from Tweetie
Darwin Ecosystem’s Awareness Engine™ Provides Enhanced eDiscovery within #E20 and on the Web http://url4.eu/juF7 (via @enterprisetwo) 2:02 AM Nov 12th from Tweetie
right, there are different flavours of Enterprise 2.0 – and different arenas where the Enterprise 2.0 toolbox makes sense #e20s (@frogpond) 2:02 AM Nov 12th from Tweetie
Love these guys much props to them > @commoncraft video: Cloud Computing in Plain English: http://bit.ly/ySwgo (via @driessen) 2:03 AM Nov 12th from Tweetie
Looking forward to seeing him on stage – Hi John> Upcoming e20SUMMIT http://e20summit.com/ [ @frogpond community manager ] (via @JohnReaves) 2:03 AM Nov 12th from Tweetie
@Livestream of #e20s is pulling it off nicely. Integrated twitter and facebook feed on http://www.e20summit.com/li… Well done!!! 2:08 AM Nov 12th from Tweetie
siemens: who can i ask when i am interested in microblogging. ask twitter #e20s (via @Bijjou) 2:08 AM Nov 12th from Tweetie
Common vocabulary can become a core driver to successful “social” projects: Gil Yahuda #e20s http://pic.gd/c271d0 (via @craighepburn) 2:08 AM Nov 12th from Tweetie
Why are we doing #e20 ? To be more agile and more mobile. When does E20 turn into an un-agile IT implementation. @olivermarks at #e20w. 2:11 AM Nov 12th from Tweetie
#E20 is a more tactical,nimble approach-small wonder it collides with ind scale software mindsets and rigid process thinking #e20s @frogpond 2:12 AM Nov 12th from Tweetie
All #e20 is about, is to enable an organization to be an organization with its informal structures, and some processes #e20s (via @hallowelt 2:12 AM Nov 12th from Tweetie
Finally #e20 comes to processes.Not to change them but to fix them.Reminds me of my “social routine” http://bit.ly/3oXBtQ #e20S @bduperrin 2:13 AM Nov 12th from Tweetie
Adding E20 into existing business process not nec. about change – it’s about augmenting best practice with BETTER practice. #e20s @neilmyatt 2:13 AM Nov 12th from Tweetie
@mastermark and @absolutesubzero playing ping-pong with “the need to allow and cater for emergence and informal processes” #e20s (@frogpond) 2:13 AM Nov 12th from Tweetie
Great ping=pong on stage right now. Tweet Searches>RSS Feeds!!-@rlavigne42 Hey, let us know what’s happening at e20SUMMIT! (via @JohnReaves) 2:15 AM Nov 12th from Tweetie
RT @glfceo: Enterprise Adoption Of Social Networking, Collaborative Apps Jumps Worldwide http://bit.ly/2gVhno #e20 (via @dhinchcliffe) 2:16 AM Nov 12th from Tweetie
RT @gustavjonsson: @absolutezero is right IMHO, it’s easy to prove the case of e20 and to make/save money. #e20s __ yes (via @frogpond) 2:16 AM Nov 12th from Tweetie
What is the contextual pitch for business twitter use? Biz needs to see power of real time search via twitter vs RSS- @olivermarks at #e20s 2:19 AM Nov 12th from Tweetie
RT @MVujnovic: new post updated on Enterprise 2.0 implementation strategies http://bit.ly/13zrWL #e20s (via @JoachimNiemeier) 2:20 AM Nov 12th from Tweetie
above or in the flow? how possible are “social business processes”? The questions the panel are discussing at #e20s (via @sscullion) <Inflow 2:20 AM Nov 12th from Tweetie
My thoughts : e20 is about applying ongoing improvement on a network scale to deliver processes #e20s (via @bduperrin) 2:21 AM Nov 12th from Tweetie
#KW are deemed to be too expensive. The emerging property is thr real value that Knowledge Workers can do within a #e20 culture. via #e20s 2:22 AM Nov 12th from Tweetie
We are a very tiny portion of the global population that see the real value of something like Twitter for biz use. @olivermarks at #e20s 2:24 AM Nov 12th from Tweetie
@rlavigne42 who’s winning?(via @lammiia)<Need some form of layer without a bias filter while still bringing context to realtime search #e20s 2:28 AM Nov 12th from Tweetie
Toyota involve the “whole workforce” in their innovation process, since long.. that’s 50 years ago … #e20s (via @twiliew) <GM vs Toyota 2:29 AM Nov 12th from Tweetie
OpenSpace Workshops in use at #e20s.So cool to see it being used there.Great way to expand a conference to engage the attendees. Well Done!! 2:34 AM Nov 12th from Tweetie
Open space session at #e20s : Green = positive experiences / Red = negative experiences (via @JoachimNiemeier) 2:37 AM Nov 12th from Tweetie
Open space at #e20s : bring the cards up to the metaplan board in the lobby and try to place it close to related topics (@JoachimNiemeier) 2:37 AM Nov 12th from Tweetie
My hope from #e20s is, like Toyota’s KaiSen, to enable Knowledge workers to improve their process them-self … (via @twiliew) 2:38 AM Nov 12th from Tweetie
again @absolutesubzero is spot on, e-mail is a great transition tool to #e20 #e20s (via @gustavjonsson) 2:38 AM Nov 12th from Tweetie
STATS: Has Twitter Flatlined Just Short of Mainstream? http://bit.ly/1oh7gN (via @lewisclayton) 2:46 AM Nov 12th from Tweetie
so what do we really mean by “social processes”? just adding a layer of tagging, comments and status updates won’t cut it #e20s (@sscullion) 2:46 AM Nov 12th from Tweetie
RT @gyehuda: New Blog post: German companies overcome E2.0 challenges http://bit.ly/3v1waI (via @frogpond) 2:47 AM Nov 12th from Tweetie
Worth following I assume> just learned what and who @spheniscitux is (via @frogpond) 2:47 AM Nov 12th from Tweetie
now onto open space at #e20s – embedding the experience of this incredible audience, err crowd/people/folks/… (via @frogpond) 2:49 AM Nov 12th from Tweetie
Props to @ronna>@adidas questioning @ronna social media credentials. Someone there needs to do a bit more research #e20s (via @olivermarks) 2:57 AM Nov 12th from Tweetie
@olivermarks Great job on stage @ #e20s Oliver. http://ca.linkedin.com/in/r… 2:58 AM Nov 12th from Tweetie in reply to olivermarks
http://bit.ly/1bPwO4 check out the companies selected for the startup competition at #leweb (via @frogpond) 2:59 AM Nov 12th from Tweetie
The #Cloud: Massive-Scale Display Monument for the London Olympics http://bit.ly/2KRo1Y >> cool (via @lammiia) 3:00 AM Nov 12th from Tweetie
Twitter’s Revamped Retweets: The Good, the Bad, the Missing – San Francisco Chronicle http://tinyurl.com/yatkfub (via @SEO_Kat) 3:00 AM Nov 12th from Tweetie
has been live tweeting from the Enterprise 2.0 Summit streaming from Germany all night. Check out new #e2 tweets @rlavigne42 #e20s 3:02 AM Nov 12th from LinkedIn Status
Goodnight #e20 Conference Stream from #e20s in Germany. Fresh E20 tweets from the conference posted on my feed while you were all asleep 3:10 AM Nov 12th from Tweetie
RT @Cibereconomy: All Backed Up: Cloud Computing Security Issues http://bit.ly/YCFBb #digitalmedia #buzz (via @nahumg) 3:29 AM Nov 12th from Tweetie
Leaked Shots: PlayStation 3 to Get Facebook in Next Update? [PS3] http://bit.ly/1d7wmt (via @ruhanirabin) 3:29 AM Nov 12th from Tweetie
Deathmatch: Motorola Droid versus iPhone (InfoWorld) http://bit.ly/366F9I (via @stevedriz) 3:39 AM Nov 12th from Tweetie
RT @noxhanti: Cloud Computing vs. Managed Services – Commentary http://ow.ly/BqvB (via @nahumg) 3:40 AM Nov 12th from Tweetie
RT @marcyshinder What Gen Y Entrepreneurs Have Learned…and Can Teach You http://tinyurl.com/yaf3hcq (@donnafenn) (via @JohnReaves) 3:40 AM Nov 12th from Tweetie
Stephen Fry reveals extent of his Twitter power. http://bit.ly/30oxqV (via @BCS_Live) #yam (via @robertnewham) 3:41 AM Nov 12th from Tweetie
Google #Wave is a challenge for Wikis like #Confluence or #Foswiki in meeting organization. #collaboration (via @mseibert) 3:45 AM Nov 12th from Tweetie
#L2009 Biggest take out for me is video streaming is going to make the biggest difference in the next 5 to 10 year (via @alphatoomega01) 3:47 AM Nov 12th from Tweetie
@DerekCunard Excellence is not a permanent trait, you need to fight for it everyday. Gladwell #L2009 (via @BeverlyMacy) (via @K_Alliance) 3:47 AM Nov 12th from Tweetie
Skype for working ‘next to’ someone – great idea from Nick @ Deloitte #L2009 (via @AllisonAnderson) 3:49 AM Nov 12th from Tweetie
#L2009 Authentic leadership we need more of it, it should be rewarded (via @alphatoomega01) 3:49 AM Nov 12th from Tweetie
#l2009 just been really impressed by Betsy Myers ‘not a glass ceiling but a sticky floor’ be a risk taker! (via @fionaleteney) 3:49 AM Nov 12th from Tweetie
We design what we think is possible; “possible” is exponentially more than what we think: need to expand design parameters.@wwwayne #l2009 3:50 AM Nov 12th from Tweetie
@wwwayne : Eliminate your expectations, be open to everything and ready for anything. #L2009 (via @KAKoehler) 3:50 AM Nov 12th from Tweetie
#L2009 future = use tools and become designers so content gets better and smaller (via @ebase) 3:50 AM Nov 12th from Tweetie
@wwwayne moving from mass production to mass personalization #l2009 (via @glennojr) 3:51 AM Nov 12th from Tweetie
Captain Sully: Curiosity fueled lifelong learning. @WWWayne: May we all be forever curious. #L2009 (via @rdeis) 3:52 AM Nov 12th from Tweetie
Sully:Orgs function best when they have clear values, everyone knows what they are and agrees, and leaders exhibit them. via @bethchm #L2009 3:52 AM Nov 12th from Tweetie
RT @rec54 “If content is king, context is the kingdom” Tony O’Driscol at #L2009 (via @zaana) 3:52 AM Nov 12th from Tweetie
RT @marciamarcia: The Good Enough Economy. Give me 80% now, as I have the problem now, not when you are 100% ready. -@wwwayne #L2009 3:53 AM Nov 12th from Tweetie
If content is king, context is the kingdom.Tony O’Driscol at #L2009, credit goes to @alanmwebber @FastCompany early days.(via @marciamarcia) 3:54 AM Nov 12th from Tweetie
#l2009 Tony O’Driscoll – Learning is about tuning your network, not consuming content (via @rsober) 3:54 AM Nov 12th from Tweetie
Wayne Hodgins:Don’t confuse the person who has 10 years of experience with the person who has 1 year of experience 10 times #L2009 (@corycc) 3:55 AM Nov 12th from Tweetie
#l2009 disaggregate, get small, deconstruct- get to good enough and get going (via @glennojr) 3:55 AM Nov 12th from Tweetie
#l2009 interested in talking to @wwwayne ? Email him at Wayne@velocitymg.com (via @glennojr) 3:55 AM Nov 12th from Tweetie
Wayne Hodgins blog http://bit.ly/mwcUw #l2009 (via @jgatza) 3:55 AM Nov 12th from Tweetie
Wayne’s Hodgins’ dog Ruby taught him “you should be excited each time you meet someone, even if you’ve met them before” #L2009 (via @corycc) 3:55 AM Nov 12th from Tweetie
Charles Fadel (#L2009) said “the next great search engine will be the one that finds “credible” stuff”. (via @growthebusiness) 3:56 AM Nov 12th from Tweetie
Innovation= passion+creativity+deep expertise #l2009 (via @glennojr) 3:56 AM Nov 12th from Tweetie
Innovative people are very focused on the problem that needs to be solved, are creative, display “deep craft”, work hard #l2009 (@bethchm) 3:57 AM Nov 12th from Tweetie
Lem Lasher: Common mistake – focusing on invention or idea rather than the problem it solves. #L2009 (via @KAKoehler) 3:57 AM Nov 12th from Tweetie
Conrad: In today’s economy, strategy cannot be static and must be fed by intelligence #l2009 (via @julekucera) 3:57 AM Nov 12th from Tweetie
Virtual Learning: 1.employ power of visuals 2. Build meaningful interactions. Interaction every 2-5 mins.#l2009 (via @tinac) 3:57 AM Nov 12th from Tweetie
A question asked was how @padmasree can respond to messages from even 1% of her followers. #l2009 (via @5Tacos) 3:58 AM Nov 12th from Tweetie
Strimbu: even when economy recovers virtual training will be more than good enough for most of what we need to deliver #l2009 (via @bethchm) 3:58 AM Nov 12th from Tweetie
#l2009 Captain Sully is truly a leader to be admired and followed. He attributes his rescue effort to teamwork. (via @nahidjilovec) 3:59 AM Nov 12th from Tweetie
#l2009 learning in the cloud is NOT web-based learning; it’s sourcing the for free from the web and from existing materials (via @glennojr) 3:59 AM Nov 12th from Tweetie
Continue to invest in yourself, continue to learn, grow and develop.”Sully’s” advice to all in these uncertain times #L2009 (via @gksurgeon) 4:00 AM Nov 12th from Tweetie
#L2009 As Capt Sully said passion and a willingness to learn counts the most (via @alphatoomega01) 4:00 AM Nov 12th from Tweetie
2 banks, 1 embraces uncertainty, 1 fights it. Both recruit from same talent pools. 1st winning. Proof that agility can be developed. @da5idm 4:01 AM Nov 12th from Tweetie
Sully – importance of the human element: not everything can be anticipated, programmed, be put into written guidelines #L2009 (via @corycc) 4:02 AM Nov 12th from Tweetie
Sully: Pilot must synthesize what automation is doing. We have moved up on Bloom’s taxonomy! #L2009 (via @lancedublin) 4:02 AM Nov 12th from Tweetie
Hmmm> #Confluence: too complicated, “Jack of all trades”, too many settings. Stick with cloud #WordPress & #PbWorks (via @shooglypeg) 4:03 AM Nov 12th from Tweetie
Twitter, Internet undermine Canada election rules (Reuters) http://bit.ly/32pGPa #tech (via @ruhanirabin) 4:08 AM Nov 12th from Tweetie
7 groups of hot issues about e20 implementation:1. assessment,2. motivation & cultivation, 3. moderation & gardening #e20s @absolutesubzero 4:16 AM Nov 12th from Tweetie
OpenSpace at #e20s with 7 topics: assesment; motivation; gardening; change; governance; killer bees!!!; roll-out&integration (@frank_open) 4:16 AM Nov 12th from Tweetie
#e20 implementation: 4. change management (hottest), 5. governance, 6. killer bees, 7. roll-out & integration #e20s (via @absolutesubzero) 4:17 AM Nov 12th from Tweetie
Agreed, they are + >Openspace and workshops should be introduced at every conference! Well done Kongress Media #e20s (via @absolutesubzero) 4:18 AM Nov 12th from Tweetie
A Diversity Generator is a free-wheeling change agent who relentlessly probes the boundaries of the status quo. (Glut, p. 210) @driessen 4:23 AM Nov 12th from Tweetie
#e20s Livestream http://www.livestream.com/e… 4:24 AM Nov 12th from web
“Le personal branding pour se positionner sur un marché porteur” http://bit.ly/1Vi6GR (via @vansnick) 4:25 AM Nov 12th from Tweetie
LinkedIn, Twitter alliance comes with pitfalls http://bit.ly/2bLwXW (via @GregoryCollins) 4:26 AM Nov 12th from Tweetie
The Self-Manufacture of Megan Fox, New York Times Magazine story + 18 picture slideshow http://bit.ly/2srfRE (via @jackschofield) 4:33 AM Nov 12th from Tweetie
INTERESTING: Employers sidestep recruiters to tap social media http://tinyurl.com/yabhjrv (via @danschawbel) 4:41 AM Nov 12th from Tweetie
Social Computing: What do we know today about moving our organizations into the 21st century? #e20 http://bit.ly/12bSOW (via @dhinchcliffe) 4:42 AM Nov 12th from Tweetie
YES, Enterprise 2.0 is a question of competitive advantage – and @dhinchcliffe sets the map of opportunity now at #e20s (via @frogpond) 8:47 AM Nov 12th from Tweetie
Innovation is the number 1 reason because we do Enterprise 2.0 from @dhinchcliffe at #e20s (via @mcanducci) 8:49 AM Nov 12th from Tweetie
@dhinchclilffe #e20s Social CRM is hot (via @wernerdejong) 8:49 AM Nov 12th from Tweetie
#e20s @dhinchcliffe It is hard to measure innovation outcome in general and in particular on e20 triggered innovation (via @kongress_media) 8:49 AM Nov 12th from Tweetie
50% of E2.0 projects start as grass root efforts @dhinchcliffe #e20s (via @swardley) 8:49 AM Nov 12th from Tweetie
“lets be clear this is mostly not a technology problem – its a people challenge” by Dion Hinchcliffe #e20s (via @craighepburn) 8:50 AM Nov 12th from Tweetie
Its not content overload its filter failure by @dhinchcliffe – we will see a big rise in social filtering/search! #e20s (via @craighepburn) 8:50 AM Nov 12th from Tweetie
Waves of 1. Information Explosion…2 Information Filters…3 Information Shadows #e20s (via @craighepburn) 8:50 AM Nov 12th from Tweetie
the third wave is coming – Information shadows (with hat tip to web squared and Tim O’Reilly) – @dhinchcliffe #e20s (via @frogpond) 8:51 AM Nov 12th from Tweetie
from the 20AdoptionCouncil 36% of e20 budgets are between $1M-$5M #e20s (via @absolutesubzero) 8:51 AM Nov 12th from Tweetie
yikes, I need to get my hands on this report by the @20Adoption council, right now Dion is showing very cool numbers #e20s (via @frogpond) 8:51 AM Nov 12th from Tweetie
Community management is like a helpdesk for social media. @dhinchcliffe at #e20s (via @stefanhenze) 8:51 AM Nov 12th from Tweetie
“Some E2.0 projects achieved 20 percent increase in productivity in 1st year after investment” by Dion Hichliffe #e20s (via @mattmuc) 8:52 AM Nov 12th from Tweetie
Iterative process, encourage key enablers (SLATES), focus on comm mng, manage risk, culture change & adoption at the center-@absolutesubzero 8:52 AM Nov 12th from Tweetie
Adoption success factors: 1. engage your community and enlist support from it (90/10 % rule) #e20s (via @absolutesubzero) 8:52 AM Nov 12th from Tweetie
2. seed/migrate content and use the community to build critical mass and to start strong network effects #e20s (via @absolutesubzero) 8:53 AM Nov 12th from Tweetie
3. get active participation from senior mgmt (not only approval)< quite important indeed to get proactive change leadership-@absolutesubzero 8:53 AM Nov 12th from Tweetie
4. clear usage policy and lowest possible barriers to use to get guidance with low complexity #e20s (via @absolutesubzero) 8:53 AM Nov 12th from Tweetie
5. support and manage the community with change management and community management #e20s (via @absolutesubzero) 8:55 AM Nov 12th from Tweetie
@dhinchcliffe #e20s You are going to need a community management department (via @wernerdejong) 8:55 AM Nov 12th from Tweetie
Other succ factors: proactively educate and communicate, clear plan to mitigate risks #e20s (via @absolutesubzero) 8:56 AM Nov 12th from Tweetie
unfortunately we’re in the through of disillusionment. We have to get out of it pretty quick #e20s (via @absolutesubzero) 8:56 AM Nov 12th from Tweetie
Mature frameworks & approaches, #e20 more ingrained with biz, going beyond the firewall #sCRM, business intelligence 4 ROI-@absolutesubzero 8:57 AM Nov 12th from Tweetie
Social CRM (outside the firewall) next thing for Ent2.0. #e20s (via @dhinchcliffe). (via @chuckstar76) 8:57 AM Nov 12th from Tweetie
now questions for Dion – 1. coming role of Google in #e20 __ answer, it’s more about the #wave protocol basically #e20s (via @frogpond) 8:57 AM Nov 12th from Tweetie
RT @absolutesubzero: Who owns the social graph? this is a ground zero effect. Today people are, not companies #e20s (via @frogpond) 8:57 AM Nov 12th from Tweetie
No standard at the moment about where community management resides in the organization #e20s (via @absolutesubzero) 8:57 AM Nov 12th from Tweetie
yes, community management is a prime opportunity for practical don-to-earth change management – Dion at #e20s (via @frogpond) 8:58 AM Nov 12th from Tweetie
People under 30 are just going to use their own IT if it serves them better to get their job done. @dhinchcliffe at #e20s (via @stefanhenze) 8:58 AM Nov 12th from Tweetie
@dhinchcliffe is saying we are about 2-3 years away from mainstream acceptance of e2.0. (not sure I agree. ) #e20s (via @ITSinsider) 8:58 AM Nov 12th from Tweetie
The real reason why Twitter implemented Retweets http://j.mp/3raCT7 (via @jeanlucr) 9:01 AM Nov 12th from Tweetie
going to collaboration with audience – perfect example of an organic synaptic web #defragcon (via @ekolsky) 9:02 AM Nov 12th from Tweetie
’synaptic web’ is a term destined not to catch on. I will bet $100 no one will use it 12 months from now. #defrag (via @stoweboyd) 9:02 AM Nov 12th from Tweetie
‘Call of Duty’ Modern Warfare 2 sets sales record – $310 million on its first day: http://bit.ly/29UTZA (via @AlexIkonn) 9:02 AM Nov 12th from Tweetie
@khrisloux there are now about as many nodes and connections on the web as in a single human brain. #defrag #defragcon (via @ekolsky) 9:02 AM Nov 12th from Tweetie
Reading: HOW TO: Develop into a Leader on Twitter by @bitrebels: http://bit.ly/MujUp (via @LMIIndia) #Leadership #Twitter (via @mikemyatt) 9:04 AM Nov 12th from Tweetie
Wow.. @Listiti marries Twitter lists with e-mail alerts = http://bit.ly/ListitiROCKS (via @Jason_Pollock) 9:05 AM Nov 12th from Tweetie
#defragcon @jeffdachis social business is the intersection of work-technology-society (via @ekolsky) 9:06 AM Nov 12th from Tweetie
social biz design is the intentional creation of a socially calibrated and dynamic business, process, and culture @jeffdachis (@ekolsky) 9:06 AM Nov 12th from Tweetie
biz systems, biz process, and biz culture (people, process, and tech) must be addressed together #defragcon @jeffdachis #SCRM ? (@ekolsky) 9:07 AM Nov 12th from Tweetie
goal for social biz: enhanced value exchange among constituents delivering improved & emergent biz outcome #defragcon @jeffdachis (@ekolsky) 9:07 AM Nov 12th from Tweetie
“STOP. Collaborate & listen…” Who knew Vanilla Ice had it right all along… http://bit.ly/4rUCV4 (via @thinkBIG_blog) 9:08 AM Nov 12th from Tweetie
Branding isn’t rocket science, it’s persuasion, and persuasion is an art. #branding (via @thinkBIG_blog) 9:08 AM Nov 12th from Tweetie
the shape of business has changed, value must be exchanged in each interaction #defragcon @jeffdachis (via @ekolsky) 9:08 AM Nov 12th from Tweetie
Good customer service is more than good business, it’s a matter of survival… http://bit.ly/1sKKnf (via @thinkBIG_blog) 9:08 AM Nov 12th from Tweetie
‘emergence’ = behaviors or results that arise from the interactions between parts of a complex system #defrag (via @stoweboyd) 9:09 AM Nov 12th from Tweetie
ecosystem is morphing, now core and extended ecosystems #defragcon @jeffdachis (via @ekolsky) 9:09 AM Nov 12th from Tweetie
hivemind – the people part of the business, active interactions between and for ppl #defragcon @jeffdachis (via @ekolsky) 9:09 AM Nov 12th from Tweetie
Metcalfe’s Law = value of a telecom network is proportional to the square of number of connected users of the system (n2) (via @stoweboyd) 9:10 AM Nov 12th from Tweetie
dynamic biz process allows for greater efficiency, focus on signal, not noise #defragcon @jeffdachis (via @ekolsky) 9:10 AM Nov 12th from Tweetie
Reed’s Law = utility of social networks scale exponentially with network size #defrag (via @stoweboyd) 9:10 AM Nov 12th from Tweetie
metafilter – finding the signal in the noise #defragcon @jeffdachis (via @ekolsky) 9:11 AM Nov 12th from Tweetie
RT @cshipley: Measure patterns, trends; not data, snapshots. Recurring theme at #defragcon (via @stoweboyd) 9:11 AM Nov 12th from Tweetie
I think that ‘technology, people and process’ is a step backward #defrag We need a new worldview (via @stoweboyd) 9:12 AM Nov 12th from Tweetie
The ‘people/process/tech’ segmentation doesn’t really have networks as a first class element, which is wrong #defrag (via @stoweboyd) 9:12 AM Nov 12th from Tweetie
“Life is like riding a bike. It is impossible to maintain your balance while standing still.” ~ Linda Brakeall (via @melissaHwoods) 9:22 AM Nov 12th from Tweetie
RT @DanPatterson: Also: Twitter is not free. We pay for it with our time and our attention. (via @CarolineDangson) 9:23 AM Nov 12th from Tweetie
RT @dbmoore #news The Rise of E2.0: http://kl.am/4NZv – V pragmatic #e20 viewpoint from @amcafee tied to business goals (via @nenshad) 9:23 AM Nov 12th from Tweetie
@CarolineDangson Funny how the old mantra ‘time is money’ gets forgotten in the E2.0 goldrush tho’ (via @paulmirvine) 9:23 AM Nov 12th from Tweetie
“Overcoming the Obstacles To Social Business” http://bit.ly/3vNfh6 (via @vansnick) 9:24 AM Nov 12th from Tweetie
oh no, the guys who did the speed dating gig from MSFT at E20 last week are here…hope we don’t relive THAT #defragcon (via @ekolsky) 9:24 AM Nov 12th from Tweetie
#e20: What do we know today about moving our organizations into the 21st century? http://ow.ly/BFNU @dhinchcliffe (via @MarkFidelman) 9:24 AM Nov 12th from Tweetie
and, we have just lost the audience here by now following the #1 mantra of good speaking — know your audience #defragcon (via @ekolsky) 9:25 AM Nov 12th from Tweetie
#defragcon word o the day (until douchebag won) was “stigmergy”;looks like others thinking alng same lines http://bit.ly/3NptKd (@maggiefox) 9:26 AM Nov 12th from Tweetie
solution to disconnected people is a corporate youtube #defragcon @cfinn (via @ekolsky) 9:26 AM Nov 12th from Tweetie
(is video the only good channel available now? we lose so much by using video) #defragcon @cfinn (via @ekolsky) 9:27 AM Nov 12th from Tweetie
I can valudate this formula from experience! RT Innovation= passion+creativity+deep expertise #l2009 (via @glennojr) (via @EECE2) 10:01 AM Nov 12th from Tweetie
RT @WWWayne: Key Concept #L2009 =AUTHENTICITY:have the courage to be your authentic self; engage in authentic conversation (@JohnHathaway) 10:02 AM Nov 12th from Tweetie
Key concept 4me from #L2009 = CONFIDENCE: in yourself, in others, quiet, egoless, risk it, live a regret free life (via @WWWayne) 10:02 AM Nov 12th from Tweetie
Key concept from #L2009 = CURIOSITY: it’s the journey, interrupted by brief stops for answers, which spawn more curious questions. @WWWayne 10:02 AM Nov 12th from Tweetie
#L2009 re Curiosity: “.. commit to a life of confusion punctuated by rare moments of clarity.” Brian Green http://bit.ly/28cEBv (@WWWayne) 10:02 AM Nov 12th from Tweetie
Key concept from #L2009 ERA of UNCERTAINTY: live life with no expectations + build your readiness for the unexpected (via @WWWayne) 10:03 AM Nov 12th from Tweetie
Mastering the Art of Connections from the Learning 2009 conference http://tinyurl.com/ylavjq8 #L2009 (via @marksylvester) 10:03 AM Nov 12th from Tweetie
ROE (engagement), not ROI. Huge theme from many respected CLOs and Learning Leaders. #L2009 (via @PlaneBlue) 10:04 AM Nov 12th from Tweetie
@lammiia can you add me to that master class “wave” 10:04 AM Nov 12th from Tweetie in reply to lammiia
location means nothing to a connected enterprise,it is about knowledge, content #defragcon @cfinn (via @ekolsky) 10:04 AM Nov 12th from Tweetie
LinkedIn:Yr Business Suit,Facebook:Yr Casual Attire,Twitter:Yr Social-Networking Cocktail @MarketingProfs http://bit.ly/leB3g @denispaulvc 10:05 AM Nov 12th from Tweetie
@stoweboyd accomodate the commonly-understood framework. Networks should be a distinct element, moving forward. #defragcon (via @lehawes) 10:06 AM Nov 12th from Tweetie
the long tail: what the organization knows — how to capture that? #defragcon @cfinn (via @ekolsky) 10:06 AM Nov 12th from Tweetie
RT @zsazsa: “When you do podcasting within a company, you can really unlock the knowledge within the organization,” @cfinn (via @ekolsky) 10:07 AM Nov 12th from Tweetie
Unsure if the #CIO should be tweeting? Read my latest in the 2010 #Social Media Plan series: http://bit.ly/1QbEca YES (via @JohnFMoore) 10:07 AM Nov 12th from Tweetie
Livestream Brings Live Video to Mobile Safari – http://bit.ly/2dm1xr (via @mashable) 10:07 AM Nov 12th from Tweetie
The Four Drives that Underlie Motivation: Acquire, Bond, Comprehend, Defend. http://bit.ly/Wko79 (via @5Tacos) 10:09 AM Nov 12th from Tweetie
@stoweboyd No, I meant Metcalf’s law. Value of each additional node increases with the total number of nodes…. (via @jeffdachis) 10:09 AM Nov 12th from Tweetie
Perpetually stunned how discussions on biz fail to link the topic du jour to basic reason for company existence: rev & profit (via @nenshad) 10:10 AM Nov 12th from Tweetie
oneriot, real time search engine, looking at different signals (social web), rank results in real time #defragcon (via @ekolsky) 10:10 AM Nov 12th from Tweetie
Twitter et Google Wave : vie professionnelle/privée … publique/personnelle http://j.mp/31EUb6 (via @jeanlucr) 10:11 AM Nov 12th from Tweetie
How to Build a Better Twitter Bio http://j.mp/4hCoqG (via @jeanlucr) 10:11 AM Nov 12th from Tweetie
I am going to have to give props to @cfinn, the speed dating disaster last week was redeemed with today’s preso -#defragcon (via @ekolsky) 10:11 AM Nov 12th from Tweetie
You are your own best visual aid when you bring passion & ability to connect w/ your audience on things that matter to them! (@WalterAkana) 10:12 AM Nov 12th from Tweetie
Twitter undermines Canada election rules http://bit.ly/1aYZIo (via @socialpinhead) 10:12 AM Nov 12th from Tweetie
OK. I think we all get information flow and the need to filter it to extract value. Can we move on now please? #defragcon (via @lehawes) 10:13 AM Nov 12th from Tweetie
twitter lists are a good solution to filtering the stream, just takes too long to setup #defragcon (via @ekolsky) 10:14 AM Nov 12th from Tweetie
“Gradually, Then All at Once” about how our ability to compute improved – http://bit.ly/3JcuHr – would love responses. (via @amcafee) 10:15 AM Nov 12th from Tweetie
http://bit.ly/2ozmFy – New way to watch, experience, interact. (RT @edwardboches) (via @JasonSpector) 10:15 AM Nov 12th from Tweetie
Pareto Law Rules> 80% of a company’s problems are people. Ensure you’re one of the 20% and can help with the other 80%. (via @StompR) 10:16 AM Nov 12th from Tweetie
2012 World Ends, now in infographics at Information is Beautiful http://bit.ly/3EejUq (via @simonjgray) (via @jackschofield) 10:17 AM Nov 12th from Tweetie
Web has commoditized info avail, but long way to go to extract knowledge from info and even further to apply to spec context (via @nenshad) 10:19 AM Nov 12th from Tweetie
it is not about content or context — it is about intent (EK) #defragcon (via @ekolsky) 10:19 AM Nov 12th from Tweetie
Google Wave gets a new blog and a new feature – “follow” public waves http://bit.ly/43e3Gx (via @googleio) 10:19 AM Nov 12th from Tweetie
#E20 Community Managers are the new middle management layer of the 21st century social business. Which is a good thing for #KW 10:22 AM Nov 12th from web
knowing who we are dealing with is the foundation for the social phenomenon #defragcon (via @ekolsky) 10:24 AM Nov 12th from Tweetie
everybody has a mosaic of identities and we need to represent that mosaic #defragcon (via @ekolsky) 10:24 AM Nov 12th from Tweetie
Thoughts Social CRM Panels at E2.0 San Francisco http://ow.ly/BF5l featuring @drnatalie @ekolsky @clarashih @bodel #e2conf (via @helpstream) 10:25 AM Nov 12th from Tweetie
Is Enterprise 2.0 A Crock? session summary from #e20 conference debates answer http://bit.ly/1KZqXi (via @ITLeadersForum) 10:26 AM Nov 12th from Tweetie
FourSquare:”Not exactly the FriendFeed crowd” http://ow.ly/BCl2 by @peterkim Breaking down the foursquare experience in #e20 terms (@bhc3) 10:26 AM Nov 12th from Tweetie
my post on Darwin Ecosystem’s Awareness Engine™ in #Enterprise20 and the #Web http://bit.ly/2PPiWh #e20 (via @billives) 10:26 AM Nov 12th from Tweetie
Peter Drucker on Managing #E20 http://bit.ly/oYZ52 (via @gagan_s @roundtrip) (via @lammiia) 10:26 AM Nov 12th from Tweetie
RT @VMaryAbraham: Can’t top this http://bit.ly/gjzQS > This is key for #e20 adoption (via @lammiia) 10:27 AM Nov 12th from Tweetie
I would like that recipe > @amcafee Chocolate chips – pecan pie cookies #andyasks (via @emsallem) 10:30 AM Nov 12th from Tweetie
Twitter and Facebook Come to Xbox Live November 17 – http://bit.ly/eQDgq (via @mashable) 10:30 AM Nov 12th from Tweetie
Facebook as the Future of Micropayments: Electronic Arts’ acquisition of Playfish http://bit.ly/3h9hE0 #socialmedia (via @tweetamar) 10:30 AM Nov 12th from Tweetie
Cool> One Day, This Will Be Remembered as the First Real Tricorder [IPhone] http://bit.ly/1oG7yt via @YoTwits (via @mmartoccia) 10:32 AM Nov 12th from Tweetie
Been holding of for 2.0> Waveboard 2.0 Will Offer Push Notifications for iPhone http://bit.ly/28LKN2 via @YoTwits (via @mmartoccia) 10:32 AM Nov 12th from Tweetie
Reputation is an important aspect of identity and needs to be baked into any federated identity system. #defragcon (via @lehawes) 10:32 AM Nov 12th from Tweetie
The growing degree to which #microsoft is supportive of #opensource owes a lot to the #identity work of @kim_cameron. #defrag (via @dsearls) 10:33 AM Nov 12th from Tweetie
Actually @benkepes I have ADOSO (Attention Deficit … Oh Shiny Object). (via @Scobleizer) < Great @Scobleizer #quote 10:33 AM Nov 12th from Tweetie
is very pleased to see how many of his Enterprise 2.0 connections are adding their Twitter account to their LinkedIn profile. Have You? 10:47 AM Nov 12th from LinkedIn Status
Idea Submitted to Twitterville for your Implementation: We need a follow site with scheduling capability to register and track conf hashtags 10:55 AM Nov 12th from Tweetie
Change Management #e20s : Personal career and open or change of culture need to get aligned. (via @nanouk) 10:56 AM Nov 12th from Tweetie
How to make time for Twitter http://om.ly/btIp (via @GuyKawasaki) 10:57 AM Nov 12th from Tweetie
RT @windley: The fact that Google, Yahoo!, Live, and AOL all are OpenID providers means that nearly *everyone* online has one.(via @ekolsky) 10:57 AM Nov 12th from Tweetie
Seeing the Social Enterprise Apps model be applied in user and vendor approaches to next gen apps #E20 #SCRM http://bit.ly/130WiO (@rwang0) 10:58 AM Nov 12th from Tweetie
Kinda late in the game no? > Facebook, Wikipedia brief Vatican on Web – http://bit.ly/3uMY7p (via @socialmediamind) 10:58 AM Nov 12th from Tweetie
Thinking abt how we support eval and enable”innovators to do more good with a given amount of resources” http://bit.ly/19hBvi (@NetSuiteorg) 10:59 AM Nov 12th from Tweetie
“The greatest conflicts are not between two people, but between one person and himself.”- Garth Brooks (via @Damayanthi) 11:00 AM Nov 12th from Tweetie
Evan Williams on the Past, Present, and Future of Twitter: Source: PR 2.0 http://url4.eu/k7kh (via @enterprisetwo) 12:39 PM Nov 12th from Tweetie
Enterprise social networking may enhance, not yet replace, presence http://url4.eu/k7ki (via @enterprisetwo) 12:39 PM Nov 12th from Tweetie
@mw55 you have that experience to leverage on, that is far more valuable in this economy than insane driving skills 12:40 PM Nov 12th from Tweetie in reply to mw55
The @20Adoption Council has released its first report. Learn how to roll out e20 in a large enterprise. http://is.gd/4TzQC (via @amcafee) 12:41 PM Nov 12th from Tweetie
Key Failing – Believing Transparency won’t occur in web20 > F1: FIA Condemns Leaked Briatore Documents http://bit.ly/1aVdBq (via @SPEED) 12:43 PM Nov 12th from Tweetie
My point: Aggregated lists improve global subject/noise, but noise within Lists still not addressed #curation #filters (via @SocialMedia411) 12:43 PM Nov 12th from Tweetie
RT @geekgiant: If you’re headed to Dreamforce, who is on your “must meet” list? @dahowlett @chinamartens451 @LeenaRao. (via @dahowlett) 12:44 PM Nov 12th from Tweetie
Individual vs. Community Blogs: http://bit.ly/4ekS6M Would love your thoughts. #blogging #socialmedia (via @mikemyatt) 12:45 PM Nov 12th from Tweetie
he is reading his slides from the laptop at the podium — that is like 4 negative points…. #defragcon (via @ekolsky) 12:45 PM Nov 12th from Tweetie
@trafficdesign Sustainable business cards in Edmonton Knocking Down Silos! http://pic.gd/b0a2b9 (via @RHBDaveHowlett) 12:45 PM Nov 12th from Tweetie
We tweaked the iPhone “friends” view to show what your friends in other cities are up to. Enjoy! http://bit.ly/1hieIJ (via @foursquare) 12:46 PM Nov 12th from Tweetie
At BMO tech conf, MS saysTues Nov 10 was thebiggest day ever for Xbox Live, thanks to so many playing Modern Warfare 2 (via @maryjofoley) 12:47 PM Nov 12th from Tweetie
70+ Personal Branding Experts in one Twitter List http://bit.ly/czGjc (via @BrandMyCareer) 12:48 PM Nov 12th from Tweetie
“Hand-offs between specialists is a significant source of risk on IT projects. Taylorism isn’t effective” for #KW (via @scottwambler) 12:49 PM Nov 12th from Tweetie
Clever video intro to @carlfrappaolo and @dankeldsen’s Council research preso at #e2conf/SF http://blip.tv/file/2827193 (via @ITSinsider) 12:50 PM Nov 12th from Tweetie
Graphics showdown: 12 games for newer iPhones http://bit.ly/KZ8jc (via @abbashaiderali) 12:51 PM Nov 12th from Tweetie
@e2conf is using @spigit for its Call for Papers for Boston. check it (from @bhc3) http://is.gd/4TCyh (via @ITSinsider) 12:51 PM Nov 12th from Tweetie
GO DEEP: humans respond to depth – deep compassion, deep respect, deep humility, deep generosity & deep love. (via @Robin_Dickinson) 12:52 PM Nov 12th from Tweetie
Just signed up myself > RT @tlg: Knowledge Plaza beta invitations are now open. Register at http://j.mp/KPBeta (via @absolutesubzero) 12:53 PM Nov 12th from Tweetie
You’re welcome> @rlavigne42 @roundtrip @lammiia Thanks for the RT on Drucker post http://bit.ly/oYZ52 (via @gagan_s) 12:54 PM Nov 12th from Tweetie
I’ll be on Gillmor Gang live at 4PM ET/1PM PT http://bit.ly/n8zQ.Talking Droid w/ @arrington, @shansell & @stevegillmor (via @Scobleizer) 12:54 PM Nov 12th from Tweetie
Sorry, the Gillmor Gang will be live here: http://bit.ly/4d7q2 or on http://building43.com (via @Scobleizer) 12:54 PM Nov 12th from Tweetie
@rlavigne42 : activity lifecycle not lifestyle (via @swardley) Lifecycles often involve a change in lifestyle as well 12:56 PM Nov 12th from Tweetie
RT @Shih_Wei The simplest, fastest way to make entire org smarter is for everyone to know what is going on… #e20 #km (via @roundtrip) 12:57 PM Nov 12th from Tweetie
.@cfinn talk on driving learning in the enterprise underscores the lava like speed when embracing mindshifts #defragcon #e20 (@SameerPatel) 12:57 PM Nov 12th from Tweetie
Nice> We now have a video, a SlideShare presentation and an Amazon innovation booklist embedded in the #innochat / #smchat wave (@jkloren) 1:36 PM Nov 12th from Tweetie
F1 designer reveals world’s most efficient electric car: http://bit.ly/3hvsH8 (via @w2scott) 1:37 PM Nov 12th from Tweetie
Been seeing it here>Massive expansion and refurbishment planned for McDonald’s in 2010: http://bit.ly/1px3H2 #brandnews (via @thinkBIG_blog) 1:37 PM Nov 12th from Tweetie
Your 2010 #Social Media Plan: The First 30 Days: http://bit.ly/1QbEca #sbd #cmo #customerservice (via @JohnFMoore) 1:37 PM Nov 12th from Tweetie
“Social Network” is a funny phrase… as opposed to what an “Antisocial Network?” (via @mikojava) < Key is how to ensure it doesn’t go anti 1:38 PM Nov 12th from Tweetie
First Google Go Project: A Twitter Client! – http://bit.ly/1CKOEh (via @mashable) 1:46 PM Nov 12th from Tweetie
I usually google the person’s name adding twitter. the ID pops up if they’re active on twitter. timo elliott twitter (via @ITSinsider) 1:47 PM Nov 12th from Tweetie
Accenture: Innovation – a Priority for Growth in the Aftermath of the Downturn http://ow.ly/BJmH (h/t @mr_innovation) (via @bhc3) 1:47 PM Nov 12th from Tweetie
“Blog d’entreprise : peut-on réellement mesurer le retour sur investissement ?” http://bit.ly/ (via @vansnick) 1:48 PM Nov 12th from Tweetie
Enterprise 2.0: Blog – Dion Hinchcliffe | http://j.mp/3OAIbU | #e20 (via @HarbingerSys) 1:50 PM Nov 12th from Tweetie
Drupal wins 2009 Open Source CMS Award http://bit.ly/342huK #Drupal #yam #WCM #CMS (via @dlafont) 1:51 PM Nov 12th from Tweetie
Google Wave Theory vs. Reality: http://i.imgur.com/zVn91.jpg #yam (via @bnarcum) 1:51 PM Nov 12th from Tweetie
“A revolution doesn’t happen when society adopts new tools, it happens when society adopts new behaviors” – Clay Shirky #yam (via @yatman) 1:51 PM Nov 12th from Tweetie
#LinkedIn has done a great job at branding themselves on Twitter via the use of the #in or #li hashtags within their integration efforts. 1:53 PM Nov 12th from Tweetie
@bduperrin looking forward to hearing your thoughts Bertrand 1:54 PM Nov 12th from Tweetie in reply to bduperrin
RT @seanscannell: @kongress_media Thomas – a big thank you to you and your team for an excellent E2.0 Summit #e20s (via @craighepburn) 1:54 PM Nov 12th from Tweetie
SWEET making this this weekend > @rlavigne42 http://bit.ly/1NY8ks #andyasks (sorry @amcafee ) (via @emsallem) 1:55 PM Nov 12th from Tweetie
RT @amcafee @rlavigne42 http://bit.ly/1NY8ks #andyasks >> that is NOT a cookie >> Ok Ok http://bit.ly/122yPn (via @emsallem) 1:56 PM Nov 12th from Tweetie
@StevenMcGrath: #andyasks Chocolate Chip-it’s the cheeseburger of sweets >> you win, hands down. Chocolate chip = #1 cookie. (via @amcafee) 1:57 PM Nov 12th from Tweetie
is grateful for all the new Enterprise 2.0 content and connections from the E2 Summit in Germany #e20s Well Done!!! 3:37 PM Nov 12th from LinkedIn Status
The Value of Twitter Data & the Future of TweetDeck http://bit.ly/M0u2w (@iaindodsworth on @infochimps & more) (via @marshallk) 3:38 PM Nov 12th from Tweetie
Engagement, Exposure, Attention – We all do things to get Traction – that’s the new model of Social Media on the Internet (via @OwenGreaves) 3:39 PM Nov 12th from Tweetie
I uploaded to Slideshare the deck I used for the Enterprise 2.0 #e20s 2009 Closing Keynote today: http://bit.ly/1I4qk7 (via @dhinchcliffe) 3:39 PM Nov 12th from Tweetie
Reading: What Do Twitter Lists Say About Your Personal Brand? http://bit.ly/4Agnpg (via @monicaobrien) 3:40 PM Nov 12th from Tweetie
What makes twitter valuable RT @KentHuffman @SamDecker Instead of tweeting “what am I doing,” tweet “what’s interesting now.”(via @JuliaMak) 4:06 PM Nov 12th from Tweetie
Thanks! @dennisbaker @darenkrause @CHSISteve Most emailed article today. Market Your Business W/ Facebook http://s.nyt.com/u/DaO @clarashih 4:06 PM Nov 12th from Tweetie
QOTD: RT @benkepes: “I’m not a cluetrain fucktard, I’m a web 2.0 douchebag” #defragcon (via @rwang0) 4:26 PM Nov 12th from Twitterrific
Welcome Ken you are amongst friends > Hi, my name is Ken and I’m a twitterholic. (via @thinkBIG_blog) 4:27 PM Nov 12th from Twitterrific
The first 50 days of Sidewiki: Great examples of entries from our users and new API features! http://bit.ly/lncpg (via @googlesidewiki) 4:28 PM Nov 12th from Twitterrific
“Pingdom Says People Are Tweeting 27 Million Times A Day” ( http://bit.ly/3qvp5a ) (via @mrinaldesai) 4:29 PM Nov 12th from Twitterrific
New Twitter features suggest ad-based financial future … http://bit.ly/2wTl7s (via @tommytrc) 4:29 PM Nov 12th from Twitterrific
Tweet, Tweet, Retweet: Conversational Aspects of Retweeting on Twitter. Great research paper by @zephoria http://j.mp/1UxvoL (via @jeanlucr) 4:30 PM Nov 12th from Twitterrific
“How to Make Employees Social Media Ambassadors” – 2nd most popular post on Social Media Today http://bit.ly/3fafNg (via @socialworkplace) 4:31 PM Nov 12th from Twitterrific
11 Ways to Influence People Online and Make Them Take Action http://bit.ly/3lqj5Y (via @lewisclayton) 4:31 PM Nov 12th from Twitterrific
@clarashih Congrats on the NY Times article publicity. Any chance of coordinating a remotely autographed copy? http://bit.ly/LooOi 4:40 PM Nov 12th from Tweetie
Thanks @gspadoni and @adeep for listing me on #E20 – http://ca.linkedin.com/in/r… 4:42 PM Nov 12th from web
In space, we can not hear you scream. In a silo, we can not hear you think. Share your thoughts! Collaborate and innovate towards #E20 4:44 PM Nov 12th from web
Just updated my follower count (now 872!) on TwitterCounter: http://twittercounter.com/r… (Listed 36 Times on #E20) 4:46 PM Nov 12th from TwitterCounter
Facebook VP Leaves A Lover Letter For Apple http://bit.ly/3JYwbF (via @stevedriz) 4:50 PM Nov 12th from Tweetie
7 accounting tips for beginning businesses http://om.ly/buet (via @GuyKawasaki) 4:50 PM Nov 12th from Tweetie
5 keys to online fundraising success http://om.ly/buew (via @GuyKawasaki) 4:50 PM Nov 12th from Tweetie
How to Market Your Business With Facebook http://s.nyt.com/u/DaO (via @TimOBrienNYT) 4:50 PM Nov 12th from Tweetie
Listen for biz need, don’t be disappointed the first 15x you try & explain it. Keep revising the pitch RT @gminks (via @marciamarcia) 8:44 PM Nov 12th from Tweetie
You know what happens when you incent for activities instead of outcomes! (via @nenshad) 8:45 PM Nov 12th from Tweetie
@gyehuda Looking forward to your blog entry on @amcafee’s new book. 8:47 PM Nov 12th from Tweetie in reply to gyehuda
You’re welcome> @rlavigne42 Thanks for RT. Greatly appreciated. (via @StompR) 8:48 PM Nov 12th from Tweetie
@JohnReaves Great Idea there John. 8:49 PM Nov 12th from Tweetie in reply to JohnReaves
Hmm> @Tweetchat looks like it has taken a big step forward. Now embeddable into web pages. Huge! Way to go Brooks! (via @swanwick) 8:50 PM Nov 12th from Tweetie
Google Wave: Better than Twitter for Conference Chatter? http://ff.im/bo5Nu (via @That_DanRyan) 8:51 PM Nov 12th from Tweetie
How to measure social media ROI – http://bit.ly/3gR1vH (via @stephendebruyn) 8:56 PM Nov 12th from Tweetie
9% of small business is using social media. 32% plan to in the next 12 months. (via @LinkedInQueen) 8:56 PM Nov 12th from Tweetie

SharePoint 2010 WCM new look

Mahi — Fri, 06 Nov 2009 19:50:57 +0000

Part 1 – Improvements to the Core SharePoint Platform & How the Benefit SharePoint 2010 Web Content Management

Part 2 – What’s Improved with SharePoint Server 2010 Web Content Management

Part 3 – What’s New with SharePoint Server 2010 Web Content Management

Content vs presentation

Michael Kowalski — Fri, 06 Nov 2009 17:55:37 +0000

One of the most frequently cited aims of CMS is to separate content from presentation. That way we enable content reuse across multiple channels, allow for redesign, etc. It’s one of the core features that any CMS has to provide to be considered a CMS at all, and not just a web page editing system.

But, just because we have to separate these two, it doesn’t mean we have to separate them at birth. It’s been said that being “too difficult to use” is the single biggest reason for the failure of content management projects (45% of failing projects according to one survey). There are various reasons for this, but here’s one:

Mental models are a concept from interaction design. A mental model is an end user’s (perhaps naive) idea of how a system works. The user thinks their contacts app is something like a physical address book, except magically embedded in their computer. Mental models often resort to magic, and why not? This is true for most of us in domains that are not our day jobs; personally, I can offer no coherent non-magical explanation for how my iPhone works.

Of course, the underlying implementation might work in quite a different way; in fact, it’s likely to. That contacts data is really a bunch of rows in a database; that’s the implementation model. Finally, there’s the way that the software presents whats going on to the user on their computer screen: this is the representation model.

Good interaction design favours the mental model over the implementation model; it hides the complexity of the underlying implementation, and as much as possible presents an interface that conforms with the user’s expectations. This is part of what we mean when we say a UX design is “intuitive” – that it conforms to the mental model. More work for the developer, sure, but less for the end user.

Now, let’s think about the mental model for WCM. Generally, the user has this idea that the CMS is a kind of box stuffed with web pages. A web page is a document containing a mix of text, pictures, links etc – a lot like a Word doc. A typical goal will be to edit a bit of text on a page.

One way to tackle this is to expose the implementation model in a web form (or series of forms, depending on the complexity of the implementation) which is effectively an edit mask for the database tables where the web content really lives. You can “educate” the user to understand and use this kind of system.

But why would you? It’s not the author’s job to understand database structures. In most cases I’d say it’s better to provide a WYSIWYG interface that lets users make the edit “in situ”, just as if their web page was a Word doc. This gives a much better approximation to the mental model. Then, behind the scenes the CMS can disassemble the edited content into all the correct boxes, keeping it cleanly separated from the presentation, and stripping out any truly evil presentational gubbins.

But what if this content is being channelled to more than one format? Well, in the real world there is normally a primary channel, and I bet the mental model says that content is being “copied” from that to other channels (eg. from the website to the mobile site). So the CMS can give a preview of the other channels, even an editable preview if there’s an option to override bits of content for other channels (though good luck with resourcing that kind of workflow) without disrupting the model.

Web Content Management: Inconvenient Truths and Industry Challenges

Anthony Fast — Wed, 04 Nov 2009 15:49:08 +0000

Source : http://www.cmswire.com/cms/web-cms/jboye09-web-content-management-inconvenient-truths-and-industry-challenges-005954.php

There is no best web content management system. But there is probably a good Web CMS for what you’re trying to do. With that, we kicked-off a heated debate on Inconvenient truths and unsolved WCM industry challenges at the J.Boye 2009 conference in chilly Aarhus, DK.

And despite strenuous protestations by Aarhus mayor, Nicolai Wammen, who addressed the delegates at the opening ceremony today, the weather has not improved. Thankfully plenty of hot air warmth was radiating from the conference discussions, including the one on how to fix the WCM industry with all its problems and challenges. But why fix it, I ask, if it ain’t broken?

It Ain’t Broken, a.k.a. The Bright Future of Web CMS

CMS Watch’s Jarrod Gingras was certain there’s nothing to fix. The competition is healthy, the buyers have many options and that’s good for the marketplace. Clearly, there’s some frustration, but it is tied directly to the disconnect with end-users.

Gingras continued on to provided a rather positive outlook into what’s coming for the WCM industry in 2010:

Consolidation: There will be some consolidation, but nothing earth shattering or landscape changing.

Innovation and usability: Complex enterprise vendors will not concede to smaller vendors.

Platforms and products will continue to co-exist.

SharePoint 2010 is better, but will still fighting for deals.

Open source will see continued interest, but will have to improve usability.

SaaS: The hype may decrease a bit, acquisitions are expected.

// //

The Big Questions

Janus Boye, the conference organizer, and Jon Marks, lead of development at LBi (both were also presenting at the session), didn’t seem to agree with Gingras and posed the “big question” — How do we fix WCM? One way is to pay more attention to user experience and the needs of end-users by involving them more throughout the implementation. Change, as well as content, needs to be managed, said Gingras.

Marks, also known as McBoof in the Twitterverse, addressed several WCM issues:

Whose fault is it when a WCM project fails?

The ecosystem is sometimes broken, and we see a lot of finger pointing from customer to vendor to implementor. The products are not perfect, but they are what they are. As implementers, we do the above all the time, but we should know better, even if the customers do silly things.

Does the term WCM make any sense?

WCM as a term might be too big and too vague. WCM means too many things to too many people. The term needs to be sub-divided and we all need to take into account all its sides with respect to blurring boundaries among WCM, portals and SoCo.

Why are RFPs so bad?

Everyone is still doing checklists and matrices. This process encourages vendors to do what they hate. As a result, RFPs ask questions that achieve nothing.

On standards

The current ecosystem does not foster standards well. Let’s pray for CMIS and those that follow. Web CMS standards should not start with ‘J’.

Content migrations

They can be manageable with correct tools and processes. The migration of the delivery side is almost always a rewrite. And don’t believe vendor marketing bollocks.

How to Fix WCM?

In order to fix this mess, Marks suggested that one should:

Align goals for success when starting a WCM project

Plan for disaster

Don’t make monoliths

Boye brought up the fear and intimidation tactics used in the industry. If you’re waiting for WCM vendors to wake up and fix the problems, it is unrealistic. Vendors will not change until you make them change. The big problem here is that buyers are not talking to each other as much as they should. But Boye sees the buyers acting as catalysts for change by:

Openly sharing lessons learned

Stepping forward as references

Forcing vendors to take responsibility for WCM implementations

Identifying and adopting industry standards.

Quotes of the Day

Not every project fails, there are some happy customers (Gingras)

Too many projects fail (from the audience)

So many systems look and work very much alike (CMS Watch analyst Theresa Regli)

Q: I am asking a simple question… We made the wrong choice when selected our last WCM vendor. That set us back 2 years. What do you suggest we do instead of using RFPs and vendor interviews? A: Pay 2-3 vendors to build something and pick from the best. (from the audience, answer by Marks)

The most successful projects paid for the POC, people cringe at the bake-off idea, but what is the cost of a failed implementation? (Gingras)

The terminology is flawed. We should focus on the dialog. (Umbraco’s founder Niels Hartvig)

Don’t be afraid you will lose your job if you share knowledge. There are so many educational prigrams and books about the industry. (Boye)

Some of the problems arise from the sheer diversity of people using WCM products. (from the audience)

Standards are there, but most people don’t even do the basic things like [compliant] HTML. (Boye)

WCM vendors are having a hard time keeping up with the content.. and customers cannot integrate a Twitter widget into the CMS they bought for managing press releases. (Regli)

CMIS is still thought in the general audience as the document management-specific standard, even though DM and WCM are both subsets of ECM and the hope is that after version 1.0 of the standard it will be extended to WCM as well.

Buyers should think about where they want to go, not which “car” (=tool) to use to get there. (Boye)

For more WCM goodness, check out this Twitter stream hashtagged #fixwcm, as well as the J. Boye conference feed at #jboye09.

Hey everybody, let's #fixwcm right now!

Michael Kowalski — Tue, 03 Nov 2009 21:57:54 +0000

So Jon Marks had the idea of crowdsourcing material for his panel discussion at the J. Boye conference, by asking for tweets with the hashtag #fixwcm. It would be an uncharitable soul who’d suggest this was mere laziness – but whatever! It provoked a strong reaction, with hundreds of well-made points and passionate opinions (and no doubt more to come). I’d like to pick out a few tweets to comment on here in a little more than 140 characters.

justincormack First off too many vendors cannot be sustainable

Probably true, though it’s been probably true for a long time. Somehow the great winnowing never quite seems to happen. I think this is largely because WCM is such a big, fuzzy domain that covers a huge range of different scenarios.

@HammerToe: WCM vendors add features to justify license fee; Lather, rinse, repeat. Need to break cycle. OSS breaks that cycle.

Afraid not. Open-source developers have to buy attention and mindshare to boost adoption, and they sell features to do that. New features get attention, whether or not money changes hands. Take a look at CMSWire for many examples.

tednyberg Implementer should be selected based on chosen CMS, not the other way around. Vendors: stay away from implementing!

A few people offered vendors this advice. I sort of agree that the vendor is not necessarily the right party to do implementation. The fly in the ointment is that product designers need to be close to end users, if we’re really going to solve WCM’s endemic usability problems. But as Peter Monks points out, having your vendor do implementations doesn’t necessarily make that happen, especially if there’s a sales/services team sitting between the product devs and the customer.

benmorrisuk We need fewer tick-box style RFPs that fail to prioritise requirements and encourage boiler-plate functionality from vendors

sliewehr … the RFP checklist paradigm is a *result* of the #WCM vendors’ sales process. Live by sword, die by it

I don’t think vendors can take the blame for mind-numbing checklists. If you’re parachuted into the “select a new CMS” job at your business, the easy/lazy thing to do is is download an RFP from somewhere and chop it around a bit. Much easier than doing real analysis of your business needs, and at least it will help you winnow out some vendors from that very large pool of possibles. How about if agencies and vendors boycotted the damn things? I’ll do it if everybody else does…

adrianmateljan Are the likes of @cmswatch diverting us from the real implementation issues? Perhaps #agencywatch would be more appropriate?

I’m sure Adrian knows CMS Watch are on the ball with analysing needs rather than software. But I’d certainly agree that resolving these issues is more a job for agencies than vendors: agencies are building solutions; vendors are selling tools to implement those solutions. Come on, agency guys! Do your bit!

sliewehr @HammerToe Ah, the $1m question…A: Stop selling features / function and start selling value. Make the selling process educational.

“Make the selling process educational”, that’s a useful thought. Without consciously setting out to do it, I’ve generally found customers very receptive to some element of education (in a non-electrode kind of way) during the sales process.

s2d_jamesr I would like CMS vendors to spend a few days with actual authors using their product, to really understand needs

You mean “understand pain” really, don’t you? But more than a few days! Vendors need to see how actual authors use their product continuously. Somehow. The advent of better user experience monitoring tools might be part of the answer here.

scroisier IS WCM all about (intelligent?) aggregation and rendering of content or should it also covers Social Collaboration tools

Good question. Your best advocates aren’t even on your payroll, they’re your customers and partners, and the content they generate can be some of the most valuable. Plus everybody is anyway generating content in other apps (like Twitter or WordPress, eg. for this discussion). So federating all that looks like an increasingly important part of the puzzle.

One thing does seem clear from this exercise: a lot of people who work in this industry think WCM is broken and needs fixing. Which brings us back to Justin’s point: there are too many vendors because it seems like there is (still!) opportunity in this market to (finally!) do it right.

Autonomy acquires Interwoven and what we have is the "Next Generation of WCM Platform"

Dhruv — Tue, 03 Nov 2009 20:34:05 +0000

There has been lot of BUZZ around since Autonomy acquired Interwoven. And as many questions as well:

8 Dimensions for CMS Technical Evaluation

Lee Dallas — Tue, 03 Nov 2009 15:56:44 +0000

There are many places you can go to find information on the racking and stacking of CMS systems. Eve

Selecting a CMS - Pitfalls and Best Practices

Anthony Fast — Tue, 03 Nov 2009 15:09:45 +0000

Source: http://www.cmswire.com/cms/web-cms/jboye09-selecting-a-cms-pitfalls-and-best-practices-005932.php

We’re live from the City of Smiles, where the J. Boye conference kicked off today in Aarhus, Denmark. The first day is the Tutorial Day with topics ranging from content strategy and governance to persuading people with digital content.

One of the tutorials — CMS selection: the process, the pitfalls and the best practices — was presented by analysts Jarrod Gingras of CMS Watch and Peter Sejersen of J. Boye.

The session was prefaced with a statement that there’s no perfect system. Making your CMS requirements too special may make it nearly possible to find a system that will fit them.

Dos and Don’ts in Choosing a CMS

When looking for a CMS, look for both a software vendor and a system integrator, if they’re not part of the same package. Make your project attractive for bidders. Make it easy for them.

Here are some additional dos and don’ts that were offered:

Do not employ a detailed scoring methodology

Do not develop a full list of requirements

Buy a scoping exercise before buying a full-blown

Control the dialog with vendors

Do not look beyond 3 years

What to consider:

// //

Project timelines

Stakeholders

Budget

Creation of a business case

Objectives

Requirements

Marketplace

Process

Decisions

In the best cases 3-7 months, worst case a year or more, according to Sejersen, who quoted J. Boye’s report on Selecting a CMS. Your level of complexity will affect the timeline, added Gingras. This is not a trivial process, but you need to move fast. In EU, the open tender process may make the process even longer, when vendors have around 40 days to respond to your RFP.

Who Needs to be Involved

Marketing folks, developers, a project manager, system admins, application admins, website manager, etc. This mix of groups depends on your organization. Engaging the project champion and the project manager are absolute musts, said Gingras. It’s a political battlefield you want to navigate carefully, when many (or too many) people are involved and you need to make a decision. You need to communicate and make it clear what their role is. They’re not making the decision, but provide input.

Don’t select a CMS before developing your requirements. Gather the requirements only after the business case is completed. How do you justify acquiring a Web CMS system? There are 3 dimensions to a WCM Business Case:

Greater efficiency and reducing costs and frustration largely through automation

Reduce risks (a system can provide insurance, but also introduce new risks)

Enhance value (look to get more value from your content, improve quality by implementing standards)

What Should be Included in the RFP?

Understand internally what you’re trying to achieve. The short and effective RFP is not more than 10 pages. It can start with a brief intro to the project and your organization and include project scope, goals and characteristics. As well as:

Specific needs and business scenarios

Technical architecture and standards

Structure and design of the platform

Role of the vendor

Schedule and evaluation criteria

Do not issue checklist RFPs – unless it is absolutely required in your organization. When vendors get it they throw it to the most junior person in the organization to fill out based on a previous example. In many cases not a lot of time get put into these answers, and the possibility of cut and paste from a previous checklist is higher. A checklist alternative is providing specific, testable scenarios. But don’t go overboard – 5 to 7 scenarios should be enough. Entering a CMS vendor contract, is like entering a marriage. You have to like the people you work with.

Key vendor differentiators:

Geography

Budget

Size

Technology

Vendor intangibles (chemistry, company focus, financials, trust, quality and experience)

Shortlists

You don’t want too many vendors on your shortlist. Somewhere between 5 and 7 vendors is ideal, and more than 10 is too much. Do your research and get input from blogs, peers, network and external analysts. Do not assume that there’s a best vendor/product. The analysts acknowledged that many reports and analyses exist but noted that they are useful as sources of information, but will not tell you which the best option is for your specific context.

Reading and Evaluating Proposals

After you get your RFPs back, look for indications of heavy copy and paste activities. More importantly, check if vendors understood your scenarios. Check their references. Many are willing to share their experiences (the good and the bad) and can provide candid feedback. And, of course, look for pricing and license models. Finally, develop an evaluation matrix, so that you don’t have to waste time on the losers.

Vendor Demos

When running a demo, make sure your team is well represented, but keep your team size limited, as 100 plus people is probably an overkill. Beware of canned demos. They often look good but fail to address your specific needs.

Give vendors the rules up front and tell them what you want them to show. This way they know to keep focused on your scenarios. Ask questions about pricing and be sure to understand which modules are part of the core system and which ones are add-ons which might cost more.

If you’re thinking of involving a system integrator, do include them in your demo processes. Keep in mind that licensing cost is usually the smallest part of the total cost of ownership of the CMS. Usually, it is recommended to have a scorecard to evaluate each demo. Formats may vary, but look for pros and cons in two areas:

product fit

vendor fit.

With open source CMS, you have to look at the vibrancy of the community. Make sure to debrief immediately after the demo, so you document the impressions properly and don’t forget who said and showed what. One of the ideas in the audience came from Martin White of Intranet Focus who suggested to videotape the demos (even though vendors may not like this) and compare them later.

Bake-off and POC

When you’re down to 2 or so vendors, you can do a bake-off using real scenarios and real content to get the real feel of the product and work with real people from the vendor or integrator side. It can be expensive, but what’s the cost of a failed implementation?
Do a proof of concept before you dive in completely. One of the benefits is to get your users to try the CMS.

Making the Final Decision on a CMS

How do you make the final decision? Blindfold, roll the dice, flip a coin? Do the due diligence and evaluate the vendors from the point of view of:

Viability and stability

Support and community

Services and channels

Strategy and roadmap

You can also attend group meetings and user conferences, which would be perfect opportunities to check references and get honest opinions. You’re not just buying software — make sure that you meet the people you’re going to work with.

It is very challenging to decipher the licensing models, as they can be CPU-based, user-based, server- and domain-based, etc. etc. Don’t take this exercise lightly and don’t underestimate the costs. The advice is to budget 2 to 4 times the license cost to allow for integration, consulting and customization expenses. Open source systems are not entirely free, keep that in mind when making your vendor selection and deciding on the budget.

Finally, yet importantly, don’t just sign the contract before you negotiate.

The Whitehouse.gov does Drupal!

oshyninc — Sun, 01 Nov 2009 00:45:11 +0000

by Kimberly McCabe

There is much debate in the webosphere about the White House’s switch to Drupal.

Tim O’Reilly’s article offers insight into the project if you first need a little background info.

Slate’s Chris Wilson titles his article, “Message Error: Why Running the White House Web site on Drupal is a political disaster waiting to happen.”

Some tweeple oppose Wilson’s view:

@sheldonrampton:

A rather ridiculous anti-#Drupal screed from Slate after WhiteHouse.gov migrates to it: jr.ly/x2em

Running the White House Web site on Drupal is a political disaster. – By Chris Wilson…

And more tweeple share insight from Stephen Shankland of CNET:

@organic_web:

RT: @limonadephp: RT @imehesz: the White House goes Open Source! bit.ly/3xMKLp #php #drupal

White House Web site makes open-source move

Oshyn’s Software Engineer / PHP Developer – Andrés Torres answers some Drupal questions…

Does the White House’s switch legitimize open source?

Andrés: Definitely, this kind of software adoption creates an opportunity to educated more about the idea of open source software and what it is capable of doing. People will easily discover through web sites such as these, all the benefits and advantages they can get using open source applications or developing with them. And of course they have access to the Drupal software for free!

Is using open source in a government agency a good idea?

Andrés: Yes, from both a developer perspective and an open-source defender.

Drupal is not only a content management system but, in short words, an API to build custom websites as well, which makes Drupal a very strong tool for Web 2.0. I agree, Drupal users can have some bad user-experience when describing content creation, but is this an issue at the end? I mean what you really care about is that your site is strong and that it can keep all the info you want to share/publish, and of course, it has to be secure and scalable… that’s Drupal’s strength! Most of the time, when developing with a privative software tool you are tied to a specific platform meaning that if you what to implement a feature that’s not provided by that software, you’ll have to pay for it to be implemented. Using open source software means that you can modify your software to fit your needs since you have complete control over the source code. In terms of costs, you can find in the long term equilibrium between paying for privative platform which means paying for licensing, support, etc.., and maintain a open-source platform which does not “offer” any warranty because of its licensing terms (see GPL). Given all these reasons I can conclude that any site that has to be built strong, secure, and scalable, can use Drupal.

Read Oshyn’s blog here: http://www.oshyn.com/resources/blog.html

The 2009 Magic Quadrant for ECM

Pie — Thu, 29 Oct 2009 22:03:55 +0000

Thanks to the Documentum voters splitting their time between two topics, discussing the recent Gartner MQ for ECM is today’s topic. The voting was an interesting little diversion that I’ll revisit later.

I’m going to talk about the report here. The recent controversy around Gartner is a post for another day.

Staying Out of Trouble

Last year I was threatened (my word) by Gartner for putting a copy of the MQ here. I was also chastised for several other nitpicks. So I will only link to Oracle’s courtesy copy of the 2009 Magic Quadrant for Enterprise Content Management this year to avoid wrath.

One thing to remember is Gartner really doesn’t want you to compare a vendor’s location in the MQ from year to year. That is both well-advised and unrealistic. To be fair, as the measurements and industry change, scores change. Movement isn’t just dependent on vendor action, or inaction.

However, we are human and we like to perform comparisons. I have a copy to perform the comparison for my own interest. The link I had online to last year’s report is no longer valid, so you’ll have to take my Word on it.

Looking at the Leader Quadrant

The first thing that you notice is that the same five vendors are sitting in there. One a second, closer, inspection, you notice a few things:

They are much more closely bunched. There are any number of reasons for this. I think that Oracle, EMC, and IBM aren’t doing anything that really distinguishes themselves from the pack. Microsoft just caught the pack, and Open Text keeps acquiring companies, watering down anything they may do to stand out.
Microsoft has the “prime” positioning. Okay, this doesn’t mean anything other than bragging rights, but they are the most “visionary” and their execution is second to IBM. Of the five, they shifted the most. Keep in mind, SP2010 isn’t out yet, so next year’s MQ could be very interesting.
The analysis of EMC reveals nothing new. This is a negative reflection on EMC, not Gartner. The product stack works well together, but the price list is long and complicated and the lack of an overall strategy. This is not new.

My general opinion on these vendors is this, they are large and “in-charge”. They also aren’t exciting and are going to be less flexible going forward in adapting to the market.

Other Fun Notes

There are some other things that caught my attention this year that I wanted to mention…

Alfresco: Last year we celebrated Open Source playing in the game. Now Alfresco has jumped quite a bit to the right to become a Visionary. This is a well deserved move. They have added RM to their solution and they have been very visible leaders regarding CMIS in the industry as a whole. Their open-source nature and smaller size is part of what is probably keeping them from moving their position into the leaders quadrant. Though, judging by the vendors their now, maybe they should strive to be the best visionaries possible.
Laserfiche: A newly evaluated vendor, they seem to want to join the ECM ranks. Their product is pretty solid from a DM/RM perspective. Their web interfaces need some investment and they need to be looking at CMIS if they want to ever grow beyond their current location.
HP: Every year, I grow more disappointed. Tower TRIM was a fairly solid product. Even after the acquisition, it still is, but it feels static. While other vendors have taken their roots and made them an application on the ECM foundation, HP has kept RM as the foundation. This is fine for an Enterprise-class RM system, but not for an ECM system. Also, as of September, their field people did not even know what CMIS was.
Composite Content Applications: Say goodbye to CEVAs (Content Enabled Vertical Applications), CCAs are here. While I’m not sold on the word “Composite”, I’m very happy to see the word “Vertical” removed. Composite addresses the desire for mash-up applications with content, and the Restful services that vendors are throwing out there support this quite well. The term just seems to pass over the content-enabled aspect of some “integrations” where you are just managing the content in the ERP or CRM system.
Hyland Software: My “favorite” mid-market ECM vendor is threatening to become a leader. With a strong Healthcare foundation, Hyland has been moving forward steadily. They, like Alfresco, have added a DoD 5015.2 certified RM solution and seem to be thinking about capturing larger fish. The one problem I see, their baseball freebies now have green threading which looks horrendous.
SpringCM: The first SaaS ECM vendor to make the MQ is SpringCM. With all of the cloud hype going on, I’m surprised that they only included one vendor here. SpringCM is a great solution, but they have a while to go until they really have a complete offering. RM is a no-show here, and I feel that is required. Even non-certified RM is better than none. SpringCM needs to step their game up if they want to survive the eventual cloud offerings from the established vendors.
WCM for Marketing: Gartner has acknowledged the trend of Marketing to have their own systems for the external website. Given the WCM offerings of most of the ECM vendors, I see this trend continuing. I think CMIS will be key to getting these systems working together, which will reinforce the trend.

I think that is enough spare thoughts for now. Time to start working on the “Why do we still care about Gartner” post.

Mapa esquemático de herramientas de gestión de contenidos

Fernando Fernandez de Aranguiz — Wed, 28 Oct 2009 06:28:37 +0000

Es muy interesante este mapa esquemático que representa y relaciona las principales herramientas de gestión de contenidos. Ha sido elaborado por CMS WATCH.

Mapa en formato JPG. Mapa en formato PDF.

TweetLater aka SocialOomph and FutureTweet

kmccabe — Sat, 24 Oct 2009 00:10:09 +0000

Yesterday I was giving a run-through of all the things we do on Twitter at Oshyn, Inc. I was asked what the benefit of using TweetLater now called SocialOomph was. I explained that it allows us to schedule Tweets to one or several accounts for later distribution. This way we can share information we want without sending a bunch of Tweets all at one time. Scheduling Tweets has become some what of a norm: even Guy Kawasaki does it.

But then I started thinking, “Is there a better service than SocialOomph? Even with the plethora of Twitter apps listed on the amazing blog BrandsAmongMany there is still no one Twitter app that provides all the functionality needed to Tweet effectively for business. So I decided to look around at some more tools when I came across the appropriately names FutureTweets. Seems very similar to SocialOomph only it has a prettier user interface (UI) and lists one of its benefits as “Have an alabi…”. I decided to check it out only to realize that I had already created an account. Why couldn’t I remember this? Maybe it was months ago. I finally got my password reset and logged in. So let me tell you, despite the prettier UI, FutureTweet does not have a URL shortener like SocialOomph. Sorry FutureTweet I’ll be staying with SocialOomph for that very reason. 140 characters is a small amount easily expanded by bit.lys.

But still, I’m wondering when content management systems will buy up such social media tools or create their own tools to allow website managers to better analyze metrics/analytics. Hint! Hint!

Microsoft SharePoint 2010 - Las Vegas Conference Day 3

Shad White — Fri, 23 Oct 2009 19:18:14 +0000

Kraft Foods and Coca-Cola Enterprises (CCE) gave excellent presentations on how they have adopted SharePoint solutions. Each took different approaches in deploying the platform. Kraft focused on Web Content Management and CCE deployed using Business Product Online Services BPOS for employee team sites, collaboration, search, calendar shares and business intellegence.

In both cases the organizations selected SharePoint as not only a technology but a platform to enable their employees to engage more collaboratively. Both organizations are eager to continue building out cutting edge ECM, WCM, BI and Social media applications on SharePoint 2010.

Kraft Foods Digital Marketing group led by Rose Moda worked with Blackwell Consulting and Razorfish to deliver an extensbile, flexible and highly scalable web content management platform. The customer facing websites are crisp, easily updated, brand flexible and powered by SharePoint.

Kraft is the second largest domestic food manufacturer and distributor with an annual revenues of 42B. They have some of the best known brands that you find in your refrigerator or pantry everyday. Including Maxwell House, Oscar Meyer, Oreo, Philedelphia Cream Cheese and Nabisco. 40 of the Kraft brands are over 100 years old. Kraft has 168 manufacturing and food distribution facilities worldwide.

With 270 sites globally and 3 different (web) Content Management Systems, Kraft forcasts a $2.2M cost saving over 2 years using the SharePoint ECM platform. They are currently running 64-bit versions of MS SharePoint 07 (MOSS) and MS Commerce Server 07.

Kraft wanted the new platform to provide fast, easy publishing. In order give the sites clean brand awareness - reusable rich media web parts were developed that could be skinned to provide flexibility and uniquness across specific brand sites. The platform had to be scalable and bullet proof, Frank Perkins from the technical team was part of the team that helped make sure the infrastructure was rock solid.

Maria DeLuna, Technical Director at Razorfish (a Microsoft company), was responsible for leading the design effort. Key objectives were driven by the fact that each brand wanted flexibility ‘no strict templating‘. This is not an easy task considering the re-usability goal that was necessary to gain ROI. Out of the box skins & web parts were used to provide key internet marketing tools for polling, customer registration, product rating/reviews and newsletter functions. By doing this each brand’s marketing group attained feature rich integration with no backend development work needed, this speeds deployment by not having to wait for development to code standard functions. They achieved full creative layout control over were these webparts could be placed, this gave them more flexibility to what marketing does best, ‘create a vision’.

Web Parts Generate XML -> Apply XSLT -> Add Form Ctrls -> Render HTML
You can have one web part for navigation but present it differently on a brand’s site by using CSS. For instance one recipe webpart by all brands don’t look the same. Besides who wants to go to a Cool Whip recipe and have it presented the same way an A-1 Steak Sauce recipe is presented.

Kraft used a flexible template model that could incorporate standard content items but seperate them from presentation UI to let each brand have its own identity. This cuts way down on what I call excessive wheel building. Functional content items are bundled in a content group so they can be shared across sites and customized using CSS and XHTML to give them a unique look and feel. Gene Hong from Blackwell gave a technical overview of the web part properties and content publishing process.

Coca-Cola Enterprises has 75K employees, spread across 431 facilities worldwide. 23 – 30K of those employees are knowledge workers connected by PC’s, Laptops and Mobile computing devices. They have 4 distinct lines of drinks, Sparkling (coke), Energy (monster), Juice, Water (dasani) and Tea. Brett Kirkland (Priniciple Architect), Shahira Elsohy and Jonathan Phillips (Public Affairs) presented “The Sky’s the Limit – Journey to the Cloud”

CCE decided in 2008 to that it needed a 21st century communications platform. They wanted to consolidate the communications infrastructure to reduce the number of vendors providing those services, this drives ROI. They needed real world collaboration for employees, thus increasing the social networking culture between groups. The vision was to establish digital communications as the key enabler to engage employees to drive sustainably collaboration and ongoing innovation. Employees have good ideas and valuable knowledge, connecting them better would give CCE a competitive advantage.

In March of 2008 CCE announced that it had selected Microsoft for its integrated communication and collaboration platform using Online Services for SharePoint, Exchange and Office. By moving these technologies to the Cloud and taking advantage of a SaaS licensing model they gained ROI and efficiency by off loading support, ongoing hardware and software upgrades and daily maintenance.

Key success factors included:
Active and Visible Executive Support – critical
Market as an ongoing change management campaign well before launch
Simplified Integration
Created two-way communications

For a marketing video clip visit this link Coca Cola & Microsoft
Also this video from CCE Executives on the Decision to go with BPOS

Shadrach White
Chief Technology Officer
ImageSource, Inc.

Demystifying the IBM Lotus Web Content Management 6.x syndication tool: Making it work for you

Rainier — Thu, 22 Oct 2009 22:20:53 +0000

This white paper describes the various components involved in IBM Lotus® Web Content Management™ 6.x

Valuable Sitecore Tips

oshyninc — Tue, 20 Oct 2009 20:11:01 +0000

Valuable Sitecore tips

Gaurav Bhatt… – Saturday, October 17, 2009

Just finished developing yet another site in Sitecore and am working on a list of best practices whitepaper to create a website using Sitecore CMS 6.1. I thought I’d share my immediate thoughts through a quick blog post so here you go. These are valuable tips for your Sitecore implementation.

1. Avoid hard-coded text and images: Always store this sort of information in content items and/or Dictionary items and use the Preview feature to visualize the renderings. This definitely allows for better usability and Internationalization.

2. Store data templates in project (and section) specific folders. It also helps keep all the common and reusable templates in one Folder. This definitely simplifies the whole process of managing templates when the site grows over time.

3. Ofcourse, practicing all .NET best practices when developing in Sitecore is definitely a plus.

Have a bunch more to share and will include many usefuly tips and tricks using Sitecore. Till then, have fun coding.

by Gaurav Bhatt… – Saturday, October 17, 2009

3. Of course, practicing all .NET best practices when developing in Sitecore is definitely a plus.

Have a bunch more to share and will include many usefuly tips and tricks using Sitecore. Till then, have fun coding.

For more Oshyn, Inc blog posts visit: http://www.oshyn.com/resources/blog.html

Oshyn, Inc. Launches The Southern California Sitecore User Group

oshyninc — Tue, 20 Oct 2009 19:41:09 +0000

Certified Sitecore Partner creates user group to bring together current and potential users, partners & Online Marketing Experts to share & discuss best practices

Los Angeles, CA — October 20, 2009 — Oshyn, Inc., www.oshyn.com, an Enterprise Technology Agency with a reputation for delivering innovative business solutions for the web, mobile devices and enterprise technology platforms, today announced the formation of the “Southern California – Sitecore CMS Users Group”.

The new group was created to bring together current & potential Sitecore users, partners and online marketing experts to provide an opportunity to network, share best practices and learn more about the popular .NET Web Content Management System. The Southern California Sitecore CMS User Group is co-led by Garrav Bhatt, who manages Oshyn’s certified Sitecore team and Web Content Management thought leader, Christian Burne – both from Oshyn, Inc.

The new Sitecore Meetup is open to anyone using or considering the Sitecore Content Management System, or anyone with an interest in .NET CMS platforms, regardless of technical proficiency. During Meetups the group will discuss all aspects of the platform, from marketing use cases and benefits to logistics and programming. Sitecore will participate based upon availability or request.

The Southern California Sitecore CMS User Group hosts meetings the second Thursday of each month in downtown Los Angeles at Oshyn, Inc headquarters located at 523 W 6th Street, Suite 330, Los Angeles, CA 90014. Parking is validated and free.

To register and join the Southern California Sitecore CMS User Group visit: http://www.oshyn.com/partners/southern-california-sitecore-cms-user-group.html.

For more information regarding the user group please contact Gaurav Bhatt at gbhatt@oshyn.com or 213.784.5321.

About Oshyn, Inc.

Oshyn, Inc. is an Enterprise Technology Agency that has earned a reputation for delivering innovative business solutions for the web, mobile devices and enterprise technology platforms.

Headquartered in Los Angeles, Oshyn’s growing client list includes Best Buy/Geek Squad (NYSE: BBY), Coca-Cola (NASDAQ: COKE), Electronic Arts (NASDAQ: ERTS), Epson, Fordham University, JDS Uniphase (NASDAQ: JDSU), Lexus, Miramax, National Education Association, Scripps (NYSE: SNI) and Volkswagen.

Oshyn, Inc. is partnered with the some of the most respected agencies and technology providers such as Crispin Porter + Bogusky, Jahia, Microsoft (NYSE: MSFT), Ogilvy & Mather, Open Text (NASDAQ: OTEX, TSX: OTC), Oracle (NASDAQ: ORCL), Sitecore, Saatchi & Saatchi and Team One. For more information please visit us at www.oshyn.com. Follow us on Twitter @Oshyn_Inc.

Contact:

Rick Patri

Vice President, Client Solutions

Oshyn, Inc.

213.785.1336

###

C'era una volta l'Aptrix

Marco Cimino — Fri, 16 Oct 2009 07:30:28 +0000

Fedele alla sua politica di acquisizione di prodotti,IBM comprò nel mese di luglio del 2003 la azienda australiana Presence Online, creatrice di una soluzione di gestione contenuti web costruita sulla piattaforma Lotus Domino: Aptrix

Questa azione da parte dell’IBM era necessaria per riempire le mancanze della piattaforma “regina”, IBM WebSphere Portal Server, che fino alla data disponeva di molte funzioni di collaborazione (Lotus) e di gestione documentale generiche (DB2 Content Manager), pero che dal punto di vista della gestione dei contenuti web usava un modulo molto rigido e complesso: WebSphere Content Pubblisher.

L’ acquisto di Aptrix e lo sviluppo di una prime versione Java del prodotto, riposizionava il prodotto dell’IBM come una delle soluzioni più complete per lo sviluppo di portali web orizzontali (multipurpose). Una soluzione middleware robusta e scalabile, moduli di collaborazione integrati, gestione documentale e, grazie all’adozione del nuovo “aptrix”, con un modulo di gestione de contenuti web molto potente e semplice da usare.

Attualmente la versione 6.1 di IBM Workplace Web Content Management è un prodotto robusto e completo con la capacità di far fronte ai migliori player del mercado del web content management.

Gli aspetti principali, riassumendo:

Filosofia molto semplice: tutto il funzionamento si basa sul concetto della separazione del layer di visualizzazione dal layer dei contenuti a visualizzare.

Questo concetto è la base per percepire il grande potenziale del prodotto: se separiamo nettamente i dati dal formato della presentazione, sarà facile immaginare che siamo perfettamente in grado di riutilizzare l’informazione (i contenuti) in diversi formati, utilizzando canali diversi, come ad esempio aree diverse della nostra web o in formato PDF per la stampa o in formato ridotto per un accesso via PDA o iPhone.

L’informazione sarà la stessa pero la sua presentazione sarà perfettamente adattabile alle necessità ed al contesto.
Questa separazione sarà utile anche per adattare il contenuto al “look and feel” del “continente”, ovviando ai problemi di incoerenza dei contenuti rispetto all’immagine generale del site.

Altre caratteristiche:

Componenti riutilizzabili
Layer di visualizzazione totalmente programmabile in HTML, Javascript, FLASH
Edit in line dei contenuti
Personalizzazione dei template di edizione dei contenuti
Supporto multilingua
Categorizzazione, etichette
Link simbolici agli oggetti riutilizzabili
Capacità di integrazione di portlet es applicazioni esterne

Completano le funzioni tutti gli strumenti necessari per gestire il ciclo di vita dei contenuti web (sicurezza, workflow di pubblicazione, pubblicazione e scadenza automatica dei contenuti) ed i moduli capaci di sincronizzare (syndication) diversi server per gestire installazioni complesse o dipartimentali.
Clustering, supporto di diversi tipi di database (DB2, Oracle, SQL Server) e capacità di integrazione dei prodotti di gestione documentale di IBM (Filenet, Content Manager).

In conclusione, un prodotto completo, per nulla complesso e con una relazione prezzo / prestazioni veramente equilibrata

Se volete vedere qualche esempio di websites realizzati con Aptrix, scusate.. WCM!

http://www.damm.es

http://www.torreschile.com/

http://www.mgs.es

http://www.sowre.es

http://www.genebre.es

http://www.adigsa.cat

ECM, CMS and WCM Job Market in Bay Area California USA

Anthony Fast — Wed, 14 Oct 2009 20:44:52 +0000

Source: http://simplyecm.com/2009/06/06/ecm-cms-and-wcm-job-market-in-bay-area-california-usa/

There are couple of my friends getting laid off from their company, who are working in the Enterprise Content Management, Content Management System and Web Content Management market in Bay Area, CA and in India. Is the job market not good? Is there any implementation going on in companies for ECM? Atleast for WCM and document management and/or collaboration implementation projects are going on in various companies.

I went ahead and did some research on this. I chose three Job search engines – juju.com, simplyhired.com and indeed.com. I chose an area – Santa Clara, CA 95050 and searched jobs for every ECM technology product for 100 miles around.

Technologies I chose were Alfresco, Sharepoint, Documentum, Oracle Stellent and IBM FileNet. The jobs could varu from implementation consultant, developer, project management, business analyst etc., You know what? The interesting find is – There are n number of Sharepoint implementations going on. Sharepoint is very very popular. Documentum is next, but not that high compared to Sharepoint. All others are just hanging in there.

Market is definitely bad and that kind of says – the situation of Job Market for ECM, CMS and WCM related work/projects. By the way – if you are an ECM company and if you want to definitely get job – learn Microsoft SHAREPOINT for now. You will definitely get job in this market too!!

Mark Morrells Oracle UCM improvement wish list

Anthony Fast — Wed, 14 Oct 2009 16:18:04 +0000

Source: http://markmorrell.wordpress.com/2009/09/14/my-oracle-ucm-improvement-wish-list/

My Oracle UCM improvement wish list

By markmorrell

Oracle is aware of Janus Boye and my blog posts and tweets on Twitter about Oracle usability issues. Oracle want to help resolve these. I’m starting with Oracle UCM.

Am I missing any of your issues?

1. Publisher control

Oracle UCM has poor ‘granularity’ of permissions and no obvious back end to see who has access.

The permissions only allow two (publisher) levels, a limited ‘only edit what’s already there’ and a far too powerful ‘does lots of complicated stuff with a very complex interface’. This suits organisations with a few powerful people in a central group, but not BT’s intranet governance model which has decentralised publishers.

A hard coded menu item called ’switch region context’ has no place on an interface I expect a large number of users to use, and that’s only one part of a convoluted process to add a new page.

The user ids do not integrate with other user ID systems and it is difficult to integrate this with other processes (e.g. make sure that only people who have done training have access).

2. Quality of web pages

Oracle UCM should never be able to generate invalid code.

The conversion from MS Word is very poor ‘out of the box’, producing inaccessible and invalid code. With a lot of work – BT was able to improve this but never approached an acceptable level. Oracle UCM needs only to allow ‘well written’ MS Word documents (i.e. only accept well formed documents) and to reject (with explanations) documents it cannot convert to valid, accessible pages.

The site studio interface is poor and difficult to apply standards to. The browser version support is difficult and you have to rely on using admin permissions to install a clunky java applet. I don’t know if the applet is usable to people with disabilities. If it must use ‘rich’ interface elements then accessibility must be considered.

The pages themselves seem to insert a pile of javascript (is this out of the box?) and it’s difficult to enforce things like good metadata.

3. Template creation and management

There seem to be few well written components to use in the templates. Additional features (e.g. embedded video, RSS) need to be custom written and template specific. That’s a maintenance headache waiting to happen.

Management of templates appears to be awful. This encourages poor re-use of template development resource. It’s hard to quantify the effort required creating a template, but it seems to be excessive compared to other competitors. BT’s aim is to reduce, not increase, costs.

Please help me to help you with Oracle applications’ usability by commenting.

Price lists and functions comparison for Oracle's ECM products

Anthony Fast — Tue, 13 Oct 2009 20:21:09 +0000

Source: http://content.fm/en/2009/07/price-lists-and-functions-comparison-for-oracles-ecm-products/

Sometimes I’m being asked about what features and components are included in Oracle UCM or Oracle ECM Suite, what is the difference between UCM and UCM Standard Edition, what are the actual license costs.

So, hope these links would help solving the mess:

Global Technology Price list: Oracle Technology Global Price List

Oracle ECM Features and Products: Oracle ECM Licensing Information

PS. And of course, on Oracle UCM Downloads page there’s a table showing what products possess what exact features.

1 2 3 Mashups

Isabel Fernández Peñuelas — Sun, 07 Sep 2008 09:31:16 +0000

Brands and online organizations are developing more sophisticated experiences by targeting the right content to the right users adding personalization to their traditional corporate websites. There is also a need to offer new services based on content aggregation coming from corporate web sites and content hosted on external web sites. Finally, enterprise content is distributed to external social platforms. In summary the Enterprise Web Presence production cycle follows a Build, Personalize, Remix pattern.

Innovative WCM providers are offering Widgets User Dashboards for end-users to personalize content and applications providing them a richer and more extensible experience than traditional portals. Mashups Platforms will provide easy tools to combine data and applications thanks to Web APIs. Finally Mashups Enablers can take a variety of data sources in the organization and expose it as something that’s mashable.

The full combination of these three different mashups layers is needed to realize the full potential of the Web as a platform in the WCM.