Blogs about: Work Muses
When To Think. When To Do. How to Know The Difference.
wrote 4 weeks ago: The great question: when to think vs. when to do? And a question rarely answered correctly, as peopl … more →
The Promise-Delivery Divide
wrote 4 weeks ago: In today’s world of broken customer promises, late deliveries, missed appointments, erroneous … more →
FoCE: Focus. on. Customer. Experience.
wrote 4 weeks ago: Another commentary on nGenera, but they do have a lot of (in my opinion) interesting theories and st … more →
Same Ol' Song... Very New Outcome...
wrote 5 months ago: It’s a song we’ve all heard before. Poor customer experience. But this song has had a de … more →
The New Customer...
wrote 5 months ago: I recently was invited to, what turned out to be, a very interesting web-ex, host by nGenera, on: … more →
Just Listen...
wrote 5 months ago: Is it that I’m looking for it, thus finding it? Or is there simply more out there. Lil’ … more →
Humour: A Medium to Customer Experience?
wrote 5 months ago: So, I am cracking open an Innocent carton for a pretty darn good smoothie. I began to examine the ca … more →
Wicked Problems. Insane Answers.
wrote 6 months ago: Every so often, I review old magazines, blogs, podcasts etc. looking for some topic or thought I may … more →
Collaboration: Others Get It...
wrote 6 months ago: In one of my many (more recent) ‘wanders’ through the internet I re-connected with a dis … more →
Re-Post: Get on the Social Ladder...
wrote 6 months ago: In a close follow-up to a post from yesterday, I came across an interesting (Irish Business) article … more →
Social Media: The Emergence of a Viable Business Model?
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wrote 6 months ago: Not many are oblivious or ignorant of social media and networking, nor don’t use web 2.0 techn … more →
Book Review: Nudge
wrote 6 months ago: It sometimes appears Barrack Obama has an exhaustive set of tools to help in both understanding and … more →
Nudge, Nudge, Wink, Wink... Say No More...
wrote 6 months ago: Ah, the elusive goal of any change programme: get people to do something, without them thinking they … more →
Web2.0 Must Have A Commonality...
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wrote 6 months ago: Just finished reading an article on Chris Hughes, and how he helped Barack Obama build not just his … more →
Why Not To Use Web2.0... And The Cost to Do So...
wrote 7 months ago: Interesting article in Fast Company recently, “Why Are the Most Creative People in Business Sk … more →
Healthcare Gets It.
wrote 7 months ago: Obama recently announced that “healthcare overhaul could save U.S. trillions“. The April … more →
Book Review: Authenticity
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wrote 8 months ago: Joseph Pine & James Gilmore’s latest book on consumer experience and collaborative design, … more →
Targeted Advertising: Invasive or Authentic?
wrote 8 months ago: They’re just not getting it are they? Collaboration isn’t about finding out what your cu … more →
Web 2.0: The Means, Not the End
wrote 9 months ago: There’s an emerging theme around the power of the internet. Like most conversations these days … more →
