Lost your password?

Blogs about: Xcl

Featured Blog

Worst Case Scenario for Delivering New Customer Value

Here is a worst case scenario: A well known product, already experienced by the entire market. It’s had many re-introductions in different forms, packages, and industry verticals. Fully commodit… more →

Extreme Customer Satisfaction

Worst Case Scenario for Delivering New Customer Value

Rudy Vidal wrote 2 months ago: Here is a worst case scenario: A well known product, already experienced by the entire market. It … more →

Tags: Business, culture management, customer, Customer Loyalty, Customer Satisfaction, Customer Service, in action, Voice of the customer, commoditized products

Rudy Vidal wrote 2 months ago:     A couple of days ago, I answered a question on a linkedin group that I thought was interesting: … more →

Tags: Corporate Culture, customer, Customer Loyalty, Customer Sat - Philosophy, Customer Satisfaction, Customer Service, managing XCS, choosing client gifts, client gift ideas

BlackBerry - Taking Their Eye Off the Ball?

Rudy Vidal wrote 3 months ago: We prefer to find good examples of customer centricity to make our point. However, sometimes example … more →

Tags: customer, Customer Loyalty, Customer Sat - Philosophy, Customer Satisfaction, Customer Service, extreme customer satisfaction, managing XCS, Voice of the customer, xcs

A master of Experience and Differentiation

Rudy Vidal wrote 3 months ago: Friends, Some of you may remember this posting from over a year ago. As the need to differentiate be … more →

Tags: big idea, Corporate Culture, customer, Customer Sat - Philosophy, Customer Satisfaction, extreme customer satisfaction, managing XCS, Customer experience, Customer Focus

Some Lessons Learned

Rudy Vidal wrote 3 months ago: This posting includes video, please click here to see the post on Xtreme Customer Loyalty Blog Thank … more →

Tags: Business, Corporate Culture, customer, Customer Sat - Philosophy, Customer Satisfaction, Customer Service, extreme customer satisfaction, in action, managing XCS

10 Considerations for Successful Contact Center Culture Shifts-Part 1

Rudy Vidal wrote 3 months ago: In this series of 3 postings, we will cover 10 considerations for creating successful cultures shift … more →

Tags: contact center management, Corporate Culture, culture management, managing XCS, Changing Cultures, contact center culture, Culture, Culture change, Customer Focus


Related Tags
All →

Follow this tag via RSS