Services for people, delivered by people; an environment where customer satisfaction is a pre-cursor to success: on average, a 5% increase in customer retention can increase a company’s profitability by 75%1; or failure: for every customer complaint there are 26 other unhappy customers who have remained silent2. 252 more words
Tags » Advanced Analytics
Everyone knows Siri. Well, at least those who own an iPhone do. Then again that amounts to almost everyone. So I guess everyone does know Siri. 344 more words
Short interview with Dr. J. Marczyk, the co-founder and Executive Chairman of Singapore-based Universal Ratings Pte Ltd.
See video here.
Business Intelligence can be characterised as one of the fastest growing segment in the enterprise. The main characteristics of BI systems are the collection and analysis of a big amount of data in order to be transformed in to useful information for business. 422 more words