Tags » Assessment In Libraries

Service Design: An Introduction to a Holistic Assessment Methodology of Library Services

This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. 44 more words

Librarianship

Library Analytics and Metrics - Using data to drive decisions and services edited by Ben Showers @benshowers

This book will enable libraries to make informed decisions, develop new services and improve user experience by collecting, analysing and utilising data. With the wealth of data available to library and information services, analytics are the key to understanding your users and your field of operations better and improving the services that you offer. 194 more words

Assessment In Libraries

Usus (A Community website on library usage)

Usus is the Latin for usage and this is an independent community-run website for those interested in the usage of online content. As such it provides a medium to discuss all aspects of usage in general and ways of measuring usage in particular. 107 more words

Assessment In Libraries

ANSI/NISO Z39.7-2013, Information Services and Use: Metrics & Statistics for Libraries and Information Providers – Data Dictionary

This standard is a data dictionary for identifying standard definitions, methods, and practices relevant to library statistics activities in the United States. It aims to assist the information community by indicating and defining useful, quantifiable information to measure the resources and performance of libraries and to provide a body of valid and comparable data on American libraries.

http://z39-7.niso.org/

Libraries

Northumbria Conference Presentations on Library Service Quality Featured on LibQUAL+® Website

Service quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. 246 more words

Presentations

Taking Our Measure: The Correlation of Metrics and Leadership by Charles Henry

  • Measuring is parcel to higher education and librarianship. We have lived with and by statistical counts for decades: our citation indices can determine an individual’s promotion and tenure just as annual assessments of library acquisitions, expenditures, and subscriptions can determine an institution’s ranking.
  • 45 more words
Higher Education