Tags » Assessment In Libraries
This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. 44 more words
Library Analytics and Metrics - Using data to drive decisions and services edited by Ben Showers @benshowers
This book will enable libraries to make informed decisions, develop new services and improve user experience by collecting, analysing and utilising data. With the wealth of data available to library and information services, analytics are the key to understanding your users and your field of operations better and improving the services that you offer. 194 more words
Usus is the Latin for usage and this is an independent community-run website for those interested in the usage of online content. As such it provides a medium to discuss all aspects of usage in general and ways of measuring usage in particular. 107 more words
ANSI/NISO Z39.7-2013, Information Services and Use: Metrics & Statistics for Libraries and Information Providers – Data Dictionary
This standard is a data dictionary for identifying standard definitions, methods, and practices relevant to library statistics activities in the United States. It aims to assist the information community by indicating and defining useful, quantifiable information to measure the resources and performance of libraries and to provide a body of valid and comparable data on American libraries.
Service quality issues were the focus of a series of papers and workshop activities at the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services, held July 22–25, 2013, in York, England. 246 more words