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Avaya IP Office: Analog Trunks Clicking

Affected Kit:

700476005 – IP OFFICE 500 VERSION 2 CONTROL UNIT – PCS version 18 or greater

700503164 – IP OFFICE IP500 TRUNK ANALOG 4U V2… 115 more words


Avaya IP Office: LVM Greeting Utility Errors In Conversion

Problem Details:

When using the LVM Greeting Utility within IP Office Manager to convert files ready for upload, it reports the following error:

Errors in conversion – please see the output.log file… 45 more words


Adding Text and Email to Breeze Snap-Ins

My latest Advanced Breeze Techniques tackles SMS Text, Email, and Parallel Gateways.  Like every one of my Breeze videos (Introductory and Advanced), you can find this new one on the… 9 more words

Unified Communications

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SCP (secure copy)

Secure Copy to copy files between servers especially when winscp is not available

scp /home/cust/file.tgz cust@

In summary;

scp (directory current server/file name) login@ip address: (directory you are copying too) 30 more words


ACR CSCM Restart & Postgres Vacuum

This should perform a vacuum of the database which can take up to 30 mins

Perform at root

#cd /sbin

# ./service cscm stop

# ./service cscm start… 43 more words


ACR Debug Logs

To turn the ACR debug logs on and off in ACR


http://10.x.x.x:8080/log?level=DEBUG (turns debug on)

http://10.x.x.x:8080/log?level=INFO (turns debug off)

Logs are located in:

D:\Program Files\Avaya\ContactRecorder\logs