Tags » Avaya

My Collection: Avaya Red 8410D Voice Terminal

It’s that time of year, a start of a new year and now it’s time to take my recently repaired DSLR camera to take photos of all the equipment that I have collected. 235 more words


Avaya to sell networking business for $131 million

Extreme Networks emerges as stalking horse bidder.

Avaya is set to sell its networking business to Extreme Networks for US$100 million (A$131.7 million) as it restructures to stave off bankruptcy. 213 more words


Why the channel should invest in marketing initiatives

Most reselling businesses are entrepreneurial in nature and lack dedicated resources for marketing. We speak to regional players across the channel ecosystem to learn how possessing marketing skills can transform a business. 20 more words

Unleashing the Power of IoT

It’s amazing how quickly a new technology becomes part of our daily lives. This has certainly been the case with the Internet of Things (IoT). Ten years ago, who would have dreamed of connecting garage doors, lightbulbs, and clothes dryers to the Internet? 169 more words


RTA teams up with Avaya to install IVR tech at call centres

Customers can now use the IVR system of the call centre to pay for traffic fines, driver license renewal, replacement of lost/damaged driving licenses, renewal of vehicle registration, replacement of lost/damaged vehicle registration, and the addition of the new Dubai Brand Vehicle Plate. 9 more words

Timing Calls & Minute Mischief

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Probably the biggest factor in dealing with PCC call center people is realizing that they are being timed relentlessly via their telephony system, AVAYA. 1,366 more words

Press 1, Press 2, get the ol' Switcharoo!

I don’t imagine a day went by during the time I spent taking calls at the Waco Pharmacy Customer Care call center when one veteran or another didn’t ask something along the lines of “Have I got the pharmacy, or is this someplace else?” They had pressed the menu option for “the pharmacy,” but something sure sounded different, especially when that caller was from Maine and my accent was from Texas! 686 more words