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Rant: Problems WITHIN the 911 "System"

A recent syndicated article from The Washington Post, reported a story in Houston, where a 9-1-1 operator, hung up on many calls, and some were life threatening. 441 more words

Adding JavaScript Functions to Breeze Snap-Ins

Welcome to the fourth in my series of Advanced Breeze videos.  Here, I discuss how to add JavaScript functions to Breeze Snap-Ins.  This is really important stuff to know and not intuitively obvious.  :-)


The Good, the Bad, and the Ugly of Always On

Technology can be our best friend, and technology can also be the biggest party pooper of our lives. It interrupts our own story, interrupts our ability to have a thought or a daydream, to imagine something wonderful, because we’re too busy bridging the walk from the cafeteria back to the office on the cell phone. 92 more words

Unified Communications

Arizona Breeze Workshop

I am giving a Breeze workshop in Tempe, Arizona this Thursday.  I plan on lots of show and tell.  If you are in the area and want to see Breeze up front and in person, register here.


Avaya IP Office: Unable To Forward or Transfer Calls Externally

Problem Details:

When trying to set a user’s forward number through a handset, the option to save or complete the forward does not appear. Setting an internal extension works fine and can be set, but trying an external number does not. 89 more words


Avaya IP Office: Analog Trunks Clicking

Affected Kit:

700476005 – IP OFFICE 500 VERSION 2 CONTROL UNIT – PCS version 18 or greater

700503164 – IP OFFICE IP500 TRUNK ANALOG 4U V2… 115 more words


Avaya IP Office: LVM Greeting Utility Errors In Conversion

Problem Details:

When using the LVM Greeting Utility within IP Office Manager to convert files ready for upload, it reports the following error:

Errors in conversion – please see the output.log file… 45 more words