Tags » Benchmarks

Picture the Tri-Cities with 10,000 fewer retail workers

The job sector that some Tri-Cities residents love to hate is going through an unprecedented change and localization on a new study helps put a better face on it. 563 more words


The good, the bad and the ugly about NE Tenn. bridges

The April data update from the National Association of Counties is the good, the bad and the ugly about bridges.
Here in Northeast Tennessee, there are 1,473 bridges that’s the good. 181 more words


Benchmarking study reveals wide gender gaps in Australian planning academia

A benchmarking study by a team of researchers at UQ|UP (Dorina Pojani, Jaime Olvera-Garcia, Neil Sipe) and Griffith University (Jason Byrne) has revealed wide gender gaps in Australian planning academia. 9 more words

Dorina Pojani

Report: What Happens After a Good or Bad Experience, 2017

We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2017. This is our annual analysis of which companies deliver the most and least bad experiences, how consumers respond after those experience (in terms of sharing those experiences and changing their purchase behaviors), and the effect of service recovery (see… 318 more words

Customer Experience

Compressing time series

The other day it struck me as odd that I didn’t know of a data format for time series. We collect a lot of time stamped data and most of the time it just get dumped in a… 640 more words


All the talk about how retail jobs have sucked the life out of the local jobs economy is more myth that fact

It’s common knowledge that the Great Recession hollowed out much of the Tri-Cities’ middle class – that good paying jobs like those in manufacturing were replaced with low-paying in the retail sector. 844 more words