Tags » Booknotes

Is It True Collaboration... or Is It a Team?

At Auxano, we practice what we preach.

Our primary tool for working with organizations is the Vision Frame, consisting of Mission, Values, Strategy, Measures, and Vision Proper. 660 more words


9 Secret Sauces That Will Make Your Guest Experience Unique


…the foundation for all classical French cooking.

At the CIA (that’s Culinary Institute of America), you start off a three-year education by learning how to peel vegetables and prepare a basic stock. 355 more words


The Magic of Performance in Your Church's Guest Experience

The empowered team member who confidently goes above and beyond for a customer is a practitioner of Performance Magic.

Service magicians use genuine rapport and personal connection with customers to create performances that are magical. 458 more words


Ben Hogan's Five Lessons, by Herbert Warren Wind

What’s a golf book doing among the rest of these literary books? Because it has stylized, lofty, quirky writing. It’s the most interesting and entertaining book about how to swing a golf club that I ever read. 287 more words


The Magic of Process in Your Church's Guest Experiences

Process Magic is at work when an organization – large or small – creates a standard operating procedure that seems just the right thing to do. 840 more words


The Magic of Place in Your Church's Guest Experience

The magic of Place has three faces: natural, constructed, and virtual.

> Natural Place Magic is intrinsic to those wonders of the physical world that thrill and awe us by simply existing. 780 more words


The Three Ps of Service Magic

Service Magic

An unexpected experience with a touch of style, grace, and imagination the customer remembers with fondness and a smile.

Creating an unexpected, unpredictable, and valuable experience that is both memorable and reproducible. 749 more words