Tags » Booknotes

What Happens When Your Vision is Too Rigid and Can't Account for Change in the Environment?

Most pastors will invest more time on preaching preparation for the next month than they will on vision communication for the next five years. How about you? 742 more words

BookNotes

How Do Great Leaders Keep Their Team Focused and Execute Decisions Well?

What’s at stake if teams don’t make better team decisions? From a long list of potential answers, four stand out:

BookNotes

Is Your Vision Caged on Paper?

Most pastors will invest more time on preaching preparation for the next month than they will on vision communication for the next five years. How about you? 995 more words

BookNotes

Develop Specific Team Training to Produce Engaged and Guest-Focused Leaders

How does Disney develop the world’s most engaged, loyal, and Guest-centric employees, year after year?

The simple explanation for Disney’s success can be attributed to the levels of support and clarity of purpose found in Disney’s employee training. 1,222 more words

BookNotes

Do Your Guest Experience Teams Understand the Power of a Smile?

What might be going through the minds of your Guests as they walk from the parking lot and into the worship environment of your church for the first time? 964 more words

BookNotes

Establish High Expectations for Your Guest Experience Teams

What might be going through the minds of your Guests as they walk from the parking lot and into the worship environment of your church for the first time? 1,192 more words

BookNotes

Create a Compelling Culture of Hospitality

Do your greeters truly welcome, or do they simply open doors and hand out bulletins?

A common picture at many churches this weekend would look something like this: a couple of people – maybe even a literal couple – stand outside the church’s main entrance. 1,096 more words

BookNotes