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Is It True Collaboration... or Is It a Team?

At Auxano, we practice what we preach.

Our primary tool for working with organizations is the Vision Frame, consisting of Mission, Values, Strategy, Measures, and Vision Proper. 660 more words

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9 Secret Sauces That Will Make Your Guest Experience Unique

Stock…

…the foundation for all classical French cooking.

At the CIA (that’s Culinary Institute of America), you start off a three-year education by learning how to peel vegetables and prepare a basic stock. 355 more words

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The Magic of Performance in Your Church's Guest Experience

The empowered team member who confidently goes above and beyond for a customer is a practitioner of Performance Magic.

Service magicians use genuine rapport and personal connection with customers to create performances that are magical. 458 more words

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Ben Hogan's Five Lessons, by Herbert Warren Wind

What’s a golf book doing among the rest of these literary books? Because it has stylized, lofty, quirky writing. It’s the most interesting and entertaining book about how to swing a golf club that I ever read. 287 more words

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The Magic of Process in Your Church's Guest Experiences

Process Magic is at work when an organization – large or small – creates a standard operating procedure that seems just the right thing to do. 840 more words

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The Magic of Place in Your Church's Guest Experience

The magic of Place has three faces: natural, constructed, and virtual.

> Natural Place Magic is intrinsic to those wonders of the physical world that thrill and awe us by simply existing. 780 more words

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The Three Ps of Service Magic

Service Magic

An unexpected experience with a touch of style, grace, and imagination the customer remembers with fondness and a smile.

Creating an unexpected, unpredictable, and valuable experience that is both memorable and reproducible. 749 more words

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