Tags » Business Strategy

Customer Service that Touches the Heart!

Yesterday, I took Philippines Airlines for the first time for a business trip to Manila from Singapore. What I saw touched my heart, and made me realize what customer service really is. 326 more words


Thought Leadership

Thought leadership is not about boasting or bragging, rather it is about sharing informed insights to hopefully inspire people. Thought leaders are not afraid to propose new ideas, new models or different views on a topic. 912 more words

Business Strategy

Sales Strategy

To have an effective sales strategy a business needs to consider its products, its market and how the sales effort will be directed to ensure it captures profitable growth selling to customers. 1,737 more words

Sales Management

Top 5 Reasons Why Startups Fail

This is not a doom and gloom post, but one about the realities of setting up and running a young company. Every startup or business has to go through a number of trails and tribulations, which can make or break them. 492 more words


Can Treating Low-Wage Workers Well Become the Hot New Business Strategy?

I just read this article by Jessica Leber via the Fast Company website.  I found it to be extremely interesting and quite factual.   There are so many companies out there spanning multiple industries whose business depends on excellent customer service from its employees.   89 more words

Business Performance

Are the right tax competencies available?

For large companies, it is often not a question of the right skills, but more whether those skilled team members are sufficiently focused and whether they have the time and information needed to plan effectively. 119 more words

Indirect Tax Strategic Plan

How can men promote gender equality in the workplace

International Women’s Day 2015 is probably a good time to sit back and reflect on what men should be doing to help promote workplace gender equality. 710 more words