Tags » Business Support - General

Customer Service - the devil is in the detail

An incident yesterday reminded me how easy it is to get the mechanics of supplying a good or service right, only for it all go pear shaped because of a poor response to a minor problem. 509 more words

Management

Monetary incentives are not the answer

The title of this post is perhaps a rather extreme statement but I recently came across a study carried out by MIT which concluded exactly this. 654 more words

Management

The implications of the abolition of the default retirement age

Until I attended a seminar recently I hadn’t realised that in the UK the retirement age of 65 was not a legal requirement until 2006, and that prior to that it was a purely contractual arrangement between employer and employee. 653 more words

Business

Workforce engagement isn't in the pay packet

A number of twitter feeds over the past few days were quoting an article which included the statement “There is a direct relationship between an engaged and motivated workforce and company productivity” 574 more words

Business

Non Executive Directors -the value of a critical friend

Public companies have for many years had non executive directors on their boards, although in many cases they have failed to fulfill their role of protecting shareholders interests and remaining independent because they were part of the “magic circle”. 350 more words

Business

Back to basics - a simple tool for engagement

A lot of words are expended on the subject of engagement,and a lot of money is spent on programmes to measure it. Some of that money is sometimes even spent on doing something about improving it, and occasionally it has an effect. 517 more words

Business

A few more of the 17 Ways to increase your profits by 50%+

Hopefully the first instalment of this series will have encouraged you to think about starting to plan on a regular basis, and by now you have taken some ACTION to make this happen. 872 more words

Business