Tags » Business Transformation

5 Steps to Improving Customer Service

Excellent customer service is a fundamental for success in our businesses. Unfortunately, it is all too often lacking.

So, how can we improve customer service in our companies? 581 more words

Perform / Execution

Moving Finance up the value curve at Monash University

In 2009, Monash set out on a transformation journey to improve the delivery of financial services to the organisation with three objectives in mind:

  1. To improve the efficiency and the effectiveness of finance services…
  2. 125 more words
Monash University

Are you achieving your higher self? A Simple Two Question Test.

Many years ago, my work shifted from a job to a career. In the recent years, my career became my vocation. Along this journey, my work / goals / objectives expanded beyond integrating processes and systems, to integrating people and teams, to now include helping others expand themselves so they may better achieve their own work / goals / objectives. 170 more words

Business Transformation

Monika Altmaier

Title: Director of Human Resources

Company: FAO

Location: Rome, Italy

Monika Altmaier is an experienced and highly qualified manager and marketing and HR-strategist with proven success records that have spanned both multinational organizations and medium sized enterprises. 350 more words


Which PLM Solution should I choose?

If you are reading this post then, like many others I meet, you are potentially looking at PLM (Product Lifecycle Management) solutions and may be confused with which direction or vendor to take. 1,149 more words

Business Transformation

Innovation and Business Transformation need Metadata to Happen

In a recent CMSWiRe article by Boris Kraft, several examples of content management outcomes are proffered. What’s extraordinary about the examples is that none of them have anything to do with marketing, accounts payable or insurance (go-to uses cases in blogs and articles for some reason). 1,064 more words

Information Management

What Can Small Manufacturers Teach Us?

The way that small manufacturers operate holds valuable lessons for the industry as a whole. Armed with quick and flexible production schedules, as well as strong quality control standards, small manufacturers are able to compete with larger companies in a sophisticated market. 730 more words

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