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19 August 2011 - perspective

We had loads of rain here yesterday and flooding but the sun is out today. My throat is still very sore so I’m going to take it easy today. 119 more words

Weight Loss

Education of a Higher Dimension

I work in a job that give me copious amount of time to think. This can be a problem.

It can be a problem because the times in which I have to think are interspersed between conversations with people I don’t know, about things I care not for, in an environment I frankly detest. 1,640 more words

18 August 2011 - one step forward

Today I’m feeling a bit rubbish. Just when i thought i’d got this getting back on the wagon thing kicked I’ve had a bad tummy since yesterday and this morning my throat feels bad too. 83 more words

Weight Loss

The Panopticon and beyond in the Call Centre

When subject to surveillance in a call centre we are subject to a range of surveillance practices and we in turn are trained to engage in surveillance practices when interacting with customers over the phone. 1,129 more words

Social Theory


Today I had a taste of what it’s like working in a call centre as I manned the phones for University clearing.   Hopeful young students nervously gave me their grades and waited with baited breath while I calculated their credits before putting them through to a tutor for the final decision, or told them they hadn’t met the minimum criteria. 130 more words


5 things you should be doing about complaints

These might seem really simple; you probably think you know everything about dealing with the irate  but it’s always good to go back to the basics. 692 more words

25 thoughts I had while working at a call centre

Apparently working a crappy job is a rite of passage for most 20-something year olds. I’m amazed and grateful to have found any work in Germany at all. 543 more words