Tags » Call Centre » Page 2

5 ways to make your customer assistance calls less painful for you and your CSR:

1. Never use speaker phone:

Speaker phone is the worst when it comes to making customer service calls. It is already hard enough for the CSR (Customer Service Representative) to hear you on your power receptive cell phone; you don’t need to add the extra challenge of background noise and your shouting to the mix. 601 more words


A jumble of feelings

Date Stamp: Thursday March 19, 2015

Mew, it’s Thursday, but not quite Friday yet. Are we having fun yet? I’m doing ok, after having an eventful night. 124 more words

19 March 2011 - donations, gardening and walking

Thus morning I was feeling a little tired after the late night working for Comic Relief. Not that I’m complaining because we had a good night. 342 more words

Weight Loss

18 March 2011 - rain stops play

The dull and drizzly weather and a stint on the Comic Relief phones tonight put me off doing a long walk today. As it was my first time volunteering for Comic Relief I didn’t want to wear myself out. 243 more words

Weight Loss

Encouraging Employee Engagement In Your Contact Centre.

Encouraging Employee Engagement In Your Contact Centre.

The moment one of your team speaks, emails, tweets or web chats with a customer, your culture is present and displayed. 1,299 more words

Call Centre Quality

Samsung release touching ad

Samsung Turkey has created a heart-warming advert called ‘Hearing Hands’.

In order to promote its new video call centre for the hearing impaired, the company launched this touching video. 55 more words