Throughout seemingly endless days in the office and after far too many monotonous telephone conversations, I struggle to make a convincing argument that a call centre breaks the threshold of mildly engaging. 537 more words
Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. Is the silver bullet customer satisfaction, net promoter score, customer effort score , or some other measure? 47 more words
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Did you know that the answers to most questions can be found on our website at www.0defo.co.uk and clicking on the ‘answers to most questions’ toggle. 1,685 more words