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Confessions of a Call Centre Agent

I have talked it about it before, and I moan about it relentlessly to no end, but I work in a call centre. Without going into too much detail, and in fear of breaching any confidentiality, I will only say that I work in Finance. 2,403 more words


Hallam Student Amy Bailey: "My Call Centre Hell"

“Being Told to P*ss Off All Night Wasn’t Worth The Five Pound an Hour”…

We have all been guilty of slamming the phone down on a call centre worker at some point, something that became too much for Sheffield Hallam law student Amy Bailey, who landed a part time call centre job whilst in her first year. 451 more words


Wednesday - The ever continuing adventures of call centre man.

Yesterday had been weird. Mose knew well what a normal day was supposed to be like and yesterday wasn’t it. For a start he had forgotten to take his borocca in the morning and then there was the thing with the beings from another dimension coming to life and him having to kill a rampaging monster with his pencil. 746 more words

Short Story

Required: Customer Service Technical Support Voice Process

Title: Customer Service Technical Support Voice Process
Location: Hyderabad , India
Skills Required: customer service, technical support voice, call centre, BPO, Inbound, outbound, international,Experience Required : 0 – 3 Year(s) 156 more words


Receiving end of the line..

Most often discussed is the hassle of non expected phone calls.
What is not thought about is the human on the receiving end of the inappreciative thoughts. 22 more words


Naked, Shameless Exploitation

I’ve met a good few journalists in my time. Some of them local hacks. Some of them household names. Some of them happen to be low-life scum who wouldn’t think twice about slicing their own mother’s fingers off if it resulted in a line or two in The Daily Mail. 1,903 more words

Families And Parenting

welcome to the company

hello everybody, she said
and welcome aboard
please turn to pages 4 and 5 in your welcome packs
for a special message from our CEO… 436 more words