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15 February 2011 - back in the land of the living

There was a post on WLR this morning when I finally got round to logging on that actually made me cry. I’ve been AWOL for four days because I’ve been ill and obvioulsy I’d been missed. 189 more words

Call Centre

The Call Centre - Inherently Good or Bad?

There are two views of human nature. One optimistic assessment is that human nature is fundamentally good. Sure, on occasion, it could become knocked-off course by bad, but in the end it’s true goodness would be reasserted. 392 more words

One Night at Indian Call Centre: EurAsian Times

New Delhi / EurAsian Times

Connect to EurAsian Times: http://eurasiantimes.com/

The call center’s are thriving rapidly in the Indian subcontinent. India today is a flourishing IT industry, with the second  largest English speaking population in the world after the United States . 326 more words

10 february 2011 - all change again

Thursday has come round very quickly this week. Thank goodness for that. I can’t wait until 8pm when I will be walking up the road on my way to the weekend. 152 more words

Call Centre

Well, My Skin's Gotten Thicker.

Yes, do feel free to verbally abuse the call centre worker. How was I supposed to know that your wife works nights? And you were calling in, but you won’t verify information so that I can get the calls to stop? 339 more words

Personal Thoughts

Being stuck at home

My husband is in Los Angeles and I am sulking. This is his life:

This is my life:

Yes, he’s touting for work and I know that’s a slog. 391 more words

By enhancing call centers with new technology, the phone can become an integral part of your omnichannel strategy. Here’s how.

Source: blogs.sap.com

See on Scoop.it…

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Social CRM And Social Business