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All For My Convenience

This is an interesting article today reminding us of the importance, speed and inescapability of technological change in the commercial and financial market places.

But being the old grump that I am… I have to say that I much preferred life when it was slower and had less choice. 236 more words

Personal

Week's Holiday

This last week I’ve been on holiday.

It was nice not to be at work. Nice not speaking to grumpy customers. Nice not dealing with complaints. 176 more words

Call Centres

Petition

In March a petition with over 100,000 signatures was handed in to the UK government, by the British Veterinary Association (BVA). The petition, raised by the BVA, was an attempt to stop slaughter without stunning, which is the current method used in halal (Muslim) and shechita (Jewish) meat industry. 682 more words

Call Centres

“Just because you're paranoid doesn't mean nobody’s following you”. 

I know this because I’m becoming convinced that some clandestine organisation out there has my name and number and they’re dishing it out indiscriminately to every gym, carpet cleaner, painter, tiler, paver, market-research company and charity in the country. 480 more words

Choices

Moving Team - Again

Just before christmas I was told I would be moving to another department. I wasn’t worried as I’d worked there before and enjoyed it. I went to a great team – some of whom I already knew, and some I didn’t. 309 more words

Call Centres

UK Postcode Lottery - FREE

Everyone in the UK has seen the advertisements for the Postcode Lottery. Pay £10 a month and you could win a few quid if your postcode is picked out. 130 more words

Call Centres

Customer Service

We frequently get comments on our customer service. Fortunately the majority are praiseworthy. We offer a survey after calls so that people can leave a comment on the customer service they have. 238 more words

Call Centres