Tags » Call Centres

No Letter

‘I want to take out a policy.’ She told me.

‘Have you had a letter from us?’ I asked thinking she’d probably had a mailing advertising one of our products. 140 more words

Call Centres

Can You Check The Form?

‘Can you check the form I sent in?’ He asked hopefully. ‘I don’t think I filled it in. I know I filled in the cheque correctly, but I don’t think I filled in the form. 160 more words

Call Centres

Non-Advised Sales

We are non-advised sales at my company. This means that we cannot give advise on the suitability of a product for a customer. We can ask questions to try and point the customer in the right direction, or to perhaps jog their mind, but ultimately it has to be the customer’s decision on whether something is right for them or not. 286 more words

Call Centres

A Photo!

‘Can I take the model of the boiler please?’ I asked the gentleman who called in to register his new appliance.

‘I don’t know the model, but my wife has sent me a photo.’ He told me sincerely. 209 more words

Call Centres

Registering A Guarantee

A customer called me to register the guarantee on a new appliance she had. I informed her that I’d need a few details to register it. 200 more words

Call Centres

I Understand Completely!

A customer said that she understood completely! Well I’ve heard that one many times over.

‘I’m an agent ringing on behalf of the landlord.’ She told me. 200 more words

Call Centres

Third Parties

I’ve mentioned before about third party callers and the fact that we can’t discuss policy details with them. Not without the express permission of the policy holder or a copy of the Power of Attorney. 386 more words

Call Centres