Tags » Call Centres

No Update

Well I had the appeal hearing a month ago and HomeServe are still ‘investigating’. Bullshit! They are dragging their heels thinking I’ll go away. Guess what? 89 more words

Call Centres

Just a little bit call centre

I’m looking for some extra work at the moment and was offered a ‘phone interview for a job with one of the major outsourcing companies (no names, you’ll see why…) The advert was non-specific on a number of key areas: I knew what service was being provided, but for whom and how were well hidden behind generic – and in several places ungrammatical – waffle. 115 more words

Tuesday Poem - The 0800 Man

won’t listen

wants to tell me

how things must be done

which way.

I‘d rather make my own mistakes

thankyou!

The 0800 man

is frightened of mistakes. 126 more words

Tuesday Poem

Vanity of vanities, all is vanity OR Why webstats don't exist

I’ve been learning how to get data on our website usage from Google Analytics.

It’s very hard, both cos Google Analytics front end  is so badly designed and cos you need to learn how websites work. 570 more words

Systems Thinking

I've Been Fired!

After being on suspension for about 6 weeks, they fired me yesterday. I’m no longer bound by their contract so I’ll say what I damn well please now. 698 more words

Call Centres

The call center challenge!

One of the issues with working in a call center, any call center, is the less than pleasant calls, generally from angry, or just plain rude customers, or staff. 254 more words

Work