Tags » Call Centres

Help yourself

How much help is it reasonable to expect from others?

Of course the answer to that depends wholly on context. Family and friends are likely to help out in a crisis, and good manners dictate that we might want to offer assistance to anyone struggling on to a bus with a baby buggy, but it seems to me that there are times and places where it is wholly reasonable to expect help and yet none is forthcoming. 1,070 more words

Rosie's Book Review Team #RBRT Kill Line by Robert Leigh @ScreamingMagpie #wwwblogs #bookreview

Today’s second team review is from Terry, she blogs at http://terrytylerbookreviews.blogspot.co.uk/

Terry chose to read and review Kill Line by Robert Leigh

Kill Line by Robert Leigh… 339 more words


All about Starting a Call Centre and its Requirements

Commencing a business is never an easy task to do. However, the success and failure rate totally depends upon the strategies which are being used. … 408 more words


What Model Of Boiler?

A customer called up to take boiler cover. I asked the person for their name: ‘It’s Mr Derek A…’ said a very feminine voice. Anyway, who am I to say whether the person on the phone is male or female? 132 more words

Call Centres

Hard To Believe

If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are, unfortunately, true. 206 more words

Call Centres

A change on Wednesday ...

I have had a difficult week without broadband.  Beginning, last Tuesday I had discussions with call centre operatives who, I was continually assured, would rectify my ‘problems’ but as the days turned into a week so the promises made, did not materialise.   181 more words


Hello, Am I speaking to Mr Joan Dookan?

Hello person in India or Pakistan or some other foreign land please stop calling me and pretending that you only want to ask a few questions, when instead you are wasting many minutes of my life. 608 more words