Tags » Call Centres

Vanity of vanities, all is vanity OR Why webstats don't exist

I’ve been learning how to get data on our website usage from Google Analytics.

It’s very hard, both cos Google Analytics front end  is so badly designed and cos you need to learn how websites work. 570 more words

Systems Thinking

I've Been Fired!

After being on suspension for about 6 weeks, they fired me yesterday. I’m no longer bound by their contract so I’ll say what I damn well please now. 698 more words

Call Centres

The call center challenge!

One of the issues with working in a call center, any call center, is the less than pleasant calls, generally from angry, or just plain rude customers, or staff. 254 more words


కాల్ సెంటర్స్.. కబడ్డార్!

కఠిన నిర్ణయాల పంథాలో దూసుకుపోతున్న అమెరికా నవ అధ్యక్షుడు డోనాల్డ్ ట్రంప్ మరో నిర్ణయంతో కలకలం సృష్టించారు. ఇది నిజంగా భారత దేశ ఉద్యోగుల పై గట్టి దెబ్బే అని చెప్పచ్చు.ఎన్నికల ప్రచారంలోని తన హామీపై నిలబడుతూ, ట్రంప్ అమెరికన్ కాల్ సెంటర్ కంపెనీలపై గట్టి నిర్ణయమే తీసుకున్నారు. ఇకపై తమ పనులను ఇతర దేశాల కంపెనీలకు ఔట్సోర్సింగ్ చెయ్యడం మానెయ్యమని

హల చల్ వార్తలు

Can't Speak English. Really?

It’s been a while since I’ve posted due to lots of things going on. Lots of things happening – mostly good.

Work is very busy at the moment. 175 more words

Call Centres

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I need to vent a brief spleen. And who better than my helpless readers to vent it on?

One of the reasons I am considered to be so “good with children” that I have the patience of several saints rolled into one. 250 more words


The Customer is Always Right


Ever wondered what it’s like in customer services when dealing with awkward customers? The need to remain ever-professional despite extremely testing scenarios and in the face of mounting stupidity? 2,038 more words