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Rosie's Book Review Team #RBRT Kill Line by Robert Leigh @ScreamingMagpie #wwwblogs #bookreview

Today’s second team review is from Terry, she blogs at http://terrytylerbookreviews.blogspot.co.uk/

Terry chose to read and review Kill Line by Robert Leigh

Kill Line by Robert Leigh… 339 more words


All about Starting a Call Centre and its Requirements

Commencing a business is never an easy task to do. However, the success and failure rate totally depends upon the strategies which are being used. … 408 more words


What Model Of Boiler?

A customer called up to take boiler cover. I asked the person for their name: ‘It’s Mr Derek A…’ said a very feminine voice. Anyway, who am I to say whether the person on the phone is male or female? 132 more words

Call Centres

Hard To Believe

If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are, unfortunately, true. 206 more words

Call Centres

A change on Wednesday ...

I have had a difficult week without broadband.  Beginning, last Tuesday I had discussions with call centre operatives who, I was continually assured, would rectify my ‘problems’ but as the days turned into a week so the promises made, did not materialise.   181 more words


Hello, Am I speaking to Mr Joan Dookan?

Hello person in India or Pakistan or some other foreign land please stop calling me and pretending that you only want to ask a few questions, when instead you are wasting many minutes of my life. 608 more words



There are quite a few people suffering at the moment whether it’s with hay fever or flue-like problems. Some people don’t seem to know what a tissue or handkerchief is, however. 103 more words

Call Centres