Tags » Call Centres

Hello, can you hear me...

With the proliferation of Call Centres, I think there are a number of challenges that organizations face:

1. High staff turnovers means that there is little or no incentive to upskill staff. 134 more words


Attrition warfare

I’ve just had a delightful time reducing a poor Indian cold caller to tears. I know she was Indian because her accent gave her away. She was the third person to call me today using exactly the same script (and illegally displaying a CLI that went to ‘number unobtainable’ when I tried to ring back). 714 more words

Grumbles And Gripes

Is there something I should know?

So fine, I survived the training period, and now I get ready to get down to the serious stuff. Well, when I say survived, some might say I did better than that. 518 more words

80's Pop

The Perfect Call Center Worker?

Yes, hard to believe really, that this time next week, after 15 months (forgetting 2 weeks I want to forget), I will be a working woman again. 541 more words

Jean Harlow

"Strangers" over the phone..! Part II

Continued from  “Strangers” over the phone..! PART I

And so the phone rang…!

“hello?,”  said the man probably in his fifties..

The words just flowed out without an iota of expression or luster..   411 more words

Life Can't Be Categorized ..!

I'm getting paid to teach Indian call centres my accent.

Don’t you love the Indians who call you asking if you have a few minutes to answer some survey questions? I do, because they’re now funding my stay in India. 814 more words


White Collar Sweatshop

Looking through the politics section of one of the secondhand bookshops in Cheltenham yesterday, I found a book entitled White Collar Sweatshop. This was about the highly exploitative and oppressive working conditions for office workers and salaried employees in America. 167 more words