Tags » Call Centres

"If you have a question please phone our customer service hotline" - or not.

Alex Orlov recently wrote a post for the Limping Chicken in which he bemoaned the total inability of a variety of companies to respond to his requests to text him rather than phone him.  1,244 more words


The horror of call centres

Call centres are the workhouses of the 21st century. They can be grim places of misery where people whose souls have been traded for targets and a few notches up the slippery cock-shaped pole that is progression in these places. 23 more words


Posted Notes- Telephone Banking


We are listening to you,

Assuming you get through,

So you’ll have to wait though.

Time is not enough;

Wonder what they do, 27 more words

Hello, can you hear me...

With the proliferation of Call Centres, I think there are a number of challenges that organizations face:

1. High staff turnovers means that there is little or no incentive to upskill staff. 134 more words


Attrition warfare

I’ve just had a delightful time reducing a poor Indian cold caller to tears. I know she was Indian because her accent gave her away. She was the third person to call me today using exactly the same script (and illegally displaying a CLI that went to ‘number unobtainable’ when I tried to ring back). 714 more words

Grumbles And Gripes