Tags » Campaign4Change

Has 8 years of IT-based outsourcing really come to this?

By Tony Collins

In public, in the past, Taunton Deane Borough Council’s IT-based outsourcing deal has always been a success. Two years ago council officers and an executive at IBM were particularly upbeat about the success of their partnership. 997 more words

Campaign4Change

DWP tells Universal Credit trainees: just keep rebooting

By Tony Collins

IDS says Universal Credit IT is working – but C4 Dispatches asks: is it?

In a documentary broadcast yesterday undercover reporter Karl Eriksson got a job working for the Department for Work and Pensions, training as a Universal Credit call centre adviser.

819 more words
Campaign4Change

Universal Credit pays couple 1p for month of February

By Tony Collins

What will the DWP’s IT suppliers be paid for processing 1p payment?

A couple received a penny in Universal Credit benefits for the month of February, according to the…

514 more words
Campaign4Change

MPs criticise DWP's refusal to publish Universal Credit reports

By Tony Collins

As the Department for Work and Pensions continues its long and costly legal battle to stop four Universal Credit reports being published, the all-party Public Accounts Committee says a lack of openness “remains within the Department”. 590 more words

Campaign4Change

Number of successful Universal Credit claims remains low - will IT be properly tested?

By Tony Collins

Figures published yesterday on gov.uk show that the number of successful Universal Credit claims remains low.

It means the IT that is being designed to handle millions of claims has had only a relatively small number of actual claims to test it. 399 more words

Campaign4Change

Raytheon/Home Office IT dispute rolls on

By Tony Collins

Another big, old government IT contract goes wrong. It’s part of civil service tradition that officials blame the supplier for missing milestones and not delivering what the end-users needed or wanted; and the supplier blames the customer for causing or contributing to the alleged defaults. 640 more words

Campaign4Change

Beyond the Universal Credit headlines: what IDS doesn't say

By Tony Collins

The “good news” headlines over the weekend suggest that Universal Credit is finally rolling out nationally, the implementation problems having been ironed out. 1,011 more words

Campaign4Change