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Whitehall's outsourcing of IT a "bad mistake" - and other Universal Credit lessons - by ex-DWP minister

By Tony Collins

Lord Freud, former Conservative minister at the Department for Work and Pensions – who is described as the “architect” of Universal Credit – said yesterday that outsourcing IT across government had been a “bad mistake”. 1,274 more words

Campaign4Change

Birmingham Council to "close down" contract with Capita when it ends in 2021

By Tony Collins

Birmingham City Council has said in a job advert that it plans to “close down” its joint venture contract with Capita when it expires in 2021. 701 more words

Campaign4Change

Can Birmingham City Council afford this jargon-laden Big Data project?

By Tony Collins

Birmingham council’s “Big Data Corridor” commits multiple offences against the English language. Could its jargon-heavy justifications threaten the usefulness of the project?

1,749 more words
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is London Ambulance Service's back-up system "public endurance"?

By Tony Collins

In November 2016 London Ambulance Service had its busiest week for seriously ill and injured incidents in the history of the Service. 893 more words

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Main themes from 2016's IT events

By Tony Collins

Below are some of the main points (lessons, perhaps) from posts on this site in 2016.

One recurring theme was the amount of evidence that came to light, partly as a result of material released under FOI tribunal papers,  on the extent to which an internal “good news” culture is inimical to IT project success. 2,456 more words

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Capita share price falls to new 10-year low as it lowers profit forecast

By Tony Collins

Capita’s share price has fallen to a new 10-year low today (8 December 2016) after chief executive Andy Parker warned that “near-term headwinds” would hit trading performance in the first half of 2017. 881 more words

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Barnet Council claims £31m savings with Capita – and not an auditor in sight.

By Tony Collins

It’s commendable that Barnet Council has published much material on its three-year review of a £322m 10-year outsourcing contract with Capita.

More than a dozen council reports and appendices cover every aspect of the contract. 2,222 more words

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