Tags » Christopher Brooks

Free Customer Experience Progress Assessment

As independent Customer Experience Consultants, we have launched a free Customer Experience Programme Assessment tool to help clients review their internal practices against several areas where alignment is required to achieve distinction through customer experience. 511 more words

Christopher Brooks

5 of the best: Top Customer Experience ideas and inspiration direct from CX hot seats

We’ve been running a series of interviews with CX Directors charged with shaping and driving their company’s Customer Experience. With several now complete, we thought we’d pause and share the articles as a collection. 309 more words

Lexden

Customer Lifetime Value – can you solve the formula?

Can you solve the formula
to the right?
If you paid as much attention to algebra as me in maths lessons at school, probably not. 614 more words

Lexden

At last! A complete listing of all Customer Experience Conference Events

Earlier this week, we hosted an impromptu gathering of CX leaders for an afternoon tea and a chance to share best practice and trade battles scar stories. 523 more words

Lexden

State Pension Age - @WASPI_Campaign women's protest and more

Yesterday was International Women’s Day which was marked in many ways including a mass demonstration in London by Women Against State Pension Inequality (WASPI). We have blogged before on this issue. 248 more words

In The News

Trends in Apologetics: Urban Apologetics

I have been noticing some trends in contemporary apologetics that are exciting and interesting.  I believe it shows the vitality and versatility of the discipline.  This will be a multi-part series covering each trend beginning with Urban Apologetics and then covering Cultural Apologetics, Women in Apologetics, and Children’s Apologetics in subsequent editions. 1,517 more words

Apologetics

Can you really coach Customer Experience?

Because I’m totally sure you can.

A recent visit to Bluewater involved buying some new shoes for my wife. On inspecting two different colourways of the said shoes, we inadvertently swapped their designated positions on the wall display. 723 more words

Christopher Brooks