Tags » Christopher Brooks

Are customers being unfair on Ryanair?

It’s been difficult to miss the recent trauma caused to the Ryanair brand following its announcement that its pilots are off on holiday for the rest of the year. 1,185 more words

Lexden

How bottled water, fresh fruit and Ipads build a more emotive Customer Experience

I was judging at the FS CX awards last week. Each year the standard and the activation ideas improve. With some significant developments such as retail banks shifting from business discipline silos to customer journey org structures and others ditching CSAT and other measures in exchange for measuring their ability to fulfil ‘what matters to customers’. 750 more words

Lexden

Space is the Place (1974)

The 1970’s had some crazy films back in the day, so it’s no wonder why I’ve been focusing on films from that time all month, because I love 70’s cinema. 519 more words

C

Free Customer Experience Progress Assessment

As independent Customer Experience Consultants, we have launched a free Customer Experience Programme Assessment tool to help clients review their internal practices against several areas where alignment is required to achieve distinction through customer experience. 511 more words

Christopher Brooks

5 of the best: Top Customer Experience ideas and inspiration direct from CX hot seats

We’ve been running a series of interviews with CX Directors charged with shaping and driving their company’s Customer Experience. With several now complete, we thought we’d pause and share the articles as a collection. 309 more words

Lexden

Customer Lifetime Value – can you solve the formula?

Can you solve the formula
to the right?
If you paid as much attention to algebra as me in maths lessons at school, probably not. 614 more words

Lexden

At last! A complete listing of all Customer Experience Conference Events

Earlier this week, we hosted an impromptu gathering of CX leaders for an afternoon tea and a chance to share best practice and trade battles scar stories. 523 more words

Lexden