Tags » Christopher Brooks

Will The Banking Gang Attempt To Extinguish The Defiant Dissidents?

A Comment by Christopher Brooks

The Greek nation votes above 60% to stop the crushing debt austerity creep and negotiate a new deal. 510 more words

World Politics

Can you deliver the 3 in 1 CX equation? Waitrose do.

We spend most days at Lexden helping clients to improve the effectiveness of their CX performance. That may result in a more valued brand differentiation, a new business model, an interactive employee engagement game, an increase in cross-sales strategy etc etc. 556 more words

Christopher Brooks

Why the CEO is king when it comes to CX

“We break china for our clients”

This is an expression I heard from the CEO of a private bank I was developing a new rewards programme with. 615 more words


'The Right Direction', a new customer experience effectiveness audit

We work with companies striving to drive profit from customer led strategies.

But only 6% of companies are actually fulfilling their CX potential (Temkins). From our experience there are several areas to be questioned when a customer strategy is falling short of its potential. 288 more words


More Drug Cases Involving Ferguson Officer Dropped

CLAYTON, Mo. (AP) — A review by county prosecutors of drug arrests involving the Ferguson police officer who killed Michael Brown has led to the dismissal of a half-dozen felony cases. 181 more words