Tags » Christopher Brooks

"Respectable" Global Looters - How The World Is Controlled

The Christopher Brooks Information and Document Collection now includes this series of highly referenced reports that set out the way the world is being controlled through the Intelligence Communities and Military agencies.  64 more words


Will The Banking Gang Attempt To Extinguish The Defiant Dissidents?

A Comment by Christopher Brooks

The Greek nation votes above 60% to stop the crushing debt austerity creep and negotiate a new deal. 510 more words

World Politics

Can you deliver the 3 in 1 CX equation? Waitrose do.

We spend most days at Lexden helping clients to improve the effectiveness of their CX performance. That may result in a more valued brand differentiation, a new business model, an interactive employee engagement game, an increase in cross-sales strategy etc etc. 556 more words

Christopher Brooks

Why the CEO is king when it comes to CX

“We break china for our clients”

This is an expression I heard from the CEO of a private bank I was developing a new rewards programme with. 615 more words


'The Right Direction', a new customer experience effectiveness audit

We work with companies striving to drive profit from customer led strategies.

But only 6% of companies are actually fulfilling their CX potential (Temkins). From our experience there are several areas to be questioned when a customer strategy is falling short of its potential. 288 more words