The Christopher Brooks Information and Document Collection now includes this series of highly referenced reports that set out the way the world is being controlled through the Intelligence Communities and Military agencies. 64 more words
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A Comment by Christopher Brooks
The Greek nation votes above 60% to stop the crushing debt austerity creep and negotiate a new deal. 510 more words
We spend most days at Lexden helping clients to improve the effectiveness of their CX performance. That may result in a more valued brand differentiation, a new business model, an interactive employee engagement game, an increase in cross-sales strategy etc etc. 556 more words
A letter to the Australian Ministers from Christopher Brooks 451 more words
We work with companies striving to drive profit from customer led strategies.
But only 6% of companies are actually fulfilling their CX potential (Temkins). From our experience there are several areas to be questioned when a customer strategy is falling short of its potential. 288 more words