Tags » Christopher Brooks

At last! A complete listing of all Customer Experience Conference Events

Earlier this week, we hosted an impromptu gathering of CX leaders for an afternoon tea and a chance to share best practice and trade battles scar stories. 523 more words

Lexden

State Pension Age - @WASPI_Campaign women's protest and more

Yesterday was International Women’s Day which was marked in many ways including a mass demonstration in London by Women Against State Pension Inequality (WASPI). We have blogged before on this issue. 230 more words

In The News

Trends in Apologetics: Urban Apologetics

I have been noticing some trends in contemporary apologetics that are exciting and interesting.  I believe it shows the vitality and versatility of the discipline.  This will be a multi-part series covering each trend beginning with Urban Apologetics and then covering Cultural Apologetics, Women in Apologetics, and Children’s Apologetics in subsequent editions. 1,490 more words

Apologetics

Can you really coach Customer Experience?

Because I’m totally sure you can.

A recent visit to Bluewater involved buying some new shoes for my wife. On inspecting two different colourways of the said shoes, we inadvertently swapped their designated positions on the wall display. 723 more words

Christopher Brooks

What will the 2017 Voice of the Customer priorities be?

Voice of the Customer (VoC) has emerged as one of the most invaluable tools for companies to prioritise investment, remove inefficiency and create a differentiating experience for their customers. 335 more words

Lexden

Advertising. Is it worth the paper it's printed on anymore?

Last week I travelled on the tube and was confronted in the same carriage with three soulless executions advertising Apps.

Having been a brand and comms planner in an agency I know the client brief can sometimes be slightly thin on the ground. 946 more words

Lexden