As independent Customer Experience Consultants, we have launched a free Customer Experience Programme Assessment tool to help clients review their internal practices against several areas where alignment is required to achieve distinction through customer experience. 511 more words
Tags » Christopher Brooks
We’ve been running a series of interviews with CX Directors charged with shaping and driving their company’s Customer Experience. With several now complete, we thought we’d pause and share the articles as a collection. 309 more words
Can you solve the formula
to the right?
If you paid as much attention to algebra as me in maths lessons at school, probably not. 614 more words
Earlier this week, we hosted an impromptu gathering of CX leaders for an afternoon tea and a chance to share best practice and trade battles scar stories. 523 more words
Yesterday was International Women’s Day which was marked in many ways including a mass demonstration in London by Women Against State Pension Inequality (WASPI). We have blogged before on this issue. 248 more words
I have been noticing some trends in contemporary apologetics that are exciting and interesting. I believe it shows the vitality and versatility of the discipline. This will be a multi-part series covering each trend beginning with Urban Apologetics and then covering Cultural Apologetics, Women in Apologetics, and Children’s Apologetics in subsequent editions. 1,517 more words
Because I’m totally sure you can.
A recent visit to Bluewater involved buying some new shoes for my wife. On inspecting two different colourways of the said shoes, we inadvertently swapped their designated positions on the wall display. 723 more words