Tags » CIO

Customer Experience - Digital Imperatives? (Part 2)

Customer experience is fundamentally about the quality of the interaction between the consumer and the company offering the service.  Companies are very keen to ensure that their declared brand values are seen as represented within their delivery experience.  711 more words


3 Areas State & Local Is Looking to Transform IT and Healthcare Management

In this new resource-constrained environment of “doing more with less,” state and local governments must find ways to increase delivery of Health & Human Services (HHS) to citizens without a corresponding increase to their budget. 308 more words

Market Intelligence

Seven security vulnerabilities IT leaders need to know about now

Security vulnerabilities, development tools, the Internet of Things, and help using analytics: here’s a snapshot of important stories you may have missed.

Cisco Security appliance vulnerability… 625 more words


Are You Ready for “IT Everywhere"?

In which Jill maintains that you have to be ready to be ubiquitous.

With IT Everywhere, IT becomes a thin layer of program oversight that monitors progress, reports on delivery, and projects future demand.

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The New IT

Tears, 2 Year Olds, and Puke

Sleep. We did it all wrong. I will admit this now.

And it was all my fault. I didn’t want them to cry. I didn’t want them to think I was abandoning them. 498 more words


Outsourcing IT Services: Is It Good or Bad For Your Company?

By Daniel Chokoe

Information Technology is an integral part of any business organisation, it is nearly impossible for an organisation to function without an IT department hence most companies had an IT department. 602 more words

The transformational CIO: delivering change gives a sense of purpose

Kenneth Martin, Leader of the Global Executive Office for Purpose-Led Transformation at EY, analyzes the role of the CIO in organizational transformation.

As a CIO, do you see yourself as an outstanding manager or a company leader? 449 more words