Tags » Client Loyalty

The Taxi Taxonomy – four things to learn if you’ve only got a taxi ride to prepare

You’ve got a meeting with a prospective client and you’ve left your preparation to the last minute. What are the ESSENTIAL things to learn during your taxi ride on the way to the meeting? 325 more words

Professional Service Firms

No-Compromise Leadership Choices Drive Consistency

No-compromise leadership = Consistency across all four business outcomes (Productivity, Profitability, Staff Retention and Customer Loyalty). It’s such a simple equation. Yet, within its simplicity is a profound message to all who lead, or seek to lead others. 945 more words

Monday Morning Wake-Up