Tags » Client Loyalty

The Power of Reciprocity

Header image: Isn’t it amazing how a simple note can really change your mood? We featured this one on our Instagram because we have have a weakness for print – but there are literally thousands of ways to give back to the people you value. 1,069 more words

What law and accounting firm clients really care about

Last week, Bain published a simply brilliant article in the Harvard Business Review exploring what B2B clients really care about. There are so many rich insights and applications for law and accounting firms, including five practical ideas described in this post. 484 more words

Professional Service Firms