Tags » Client Loyalty

No-Compromise Leadership Choices Drive Consistency

No-compromise leadership = Consistency across all four business outcomes (Productivity, Profitability, Staff Retention and Customer Loyalty). It’s such a simple equation. Yet, within its simplicity is a profound message to all who lead, or seek to lead others. 945 more words

Monday Morning Wake-Up

Recruiter Corner: Four Ways To Make Candidates and Clients Loyal To Your Business

Loyalty is never given away for free. If you want candidates that send high quality colleagues your way and employers who choose you to recruit for their most precious job openings, you’ll need to earn their loyalty. 271 more words


Technology Can't Replace You ... Unless You Let It

People are frustrated. As technology takes over more and more of our lives, it can be hard to find an authentic human touch out there. “For English, press 1 … for Customer Service, press 2 … there is currently a 37-minute wait to speak with a representative. 667 more words


Forecast for the Week

Housing data will be plentiful this week.

  • Look for the National Association of Home Builders Housing Market Index on Monday.
  • On Tuesday, Housing Starts and Building Permits will be released, followed by Existing Home Sales on Thursday.
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Why is selling inappropriate?

This is the first of three blog posts which will explain why the sales pitch has been banished to Room 101, is a thing of the past, and is no longer the way to grow your business. 703 more words

Business Transformation

Building Rock-Solid Client Relationships

Building strong business relationships seems quite simple, but actually requires a lot of time, effort and tact. The key to building lasting and successful business relationships with your clients is to provide real value to them on an ongoing basis. 632 more words


Stress test your client strategy

Most client plans I see are tactical, short-term and myopic. They are really sales pipeline documents with coffee catch-ups tacked on. There’s often very little about… 925 more words

Professional Service Firms