Tags » Client Loyalty

3 Tips for Creating Loyal Clients

Businesses that compete based on price face a bleak future. After all, with intense competition, someone will always be willing to sell lower, at least until they hit bottom. 380 more words

Lisa Laporte

What law and accounting firm clients really care about

Last week, Bain published a simply brilliant article in the Harvard Business Review exploring what B2B clients really care about. There are so many rich insights and applications for law and accounting firms, including five practical ideas described in this post. 484 more words

Professional Service Firms