Tags » Client Loyalty

Why is selling inappropriate?

This is the first of three blog posts which will explain why the sales pitch has been banished to Room 101, is a thing of the past, and is no longer the way to grow your business. 703 more words

Business Transformation

Building Rock-Solid Client Relationships

Building strong business relationships seems quite simple, but actually requires a lot of time, effort and tact. The key to building lasting and successful business relationships with your clients is to provide real value to them on an ongoing basis. 632 more words

Business

Stress test your client strategy

Most client plans I see are tactical, short-term and myopic. They are really sales pipeline documents with coffee catch-ups tacked on. There’s often very little about… 925 more words

Professional Service Firms

5 Tips To Keep Your Clients Coming Back

You take over a new business. Your initial reaction is to bring in as much new business as you can. Right? Nope, wrong.

This happens all too often. 551 more words

Client Communication

Adding Adding Value

Does your firm having adding value to clients as a core objective? I’ll bet it does.

Does your firm really measure how it adds value to clients? 648 more words

Professional Service Firms

Your loyalty levers: head, heart and ego

Sticky profitable clients are nice. Most professional service firms just love them. I’m sure you do too.

But what keeps these clients loyal to your firm and willing to come back for more? 749 more words

Professional Service Firms