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Scottish Power Blame New IT Systems for Customer Service Flaws

Just 6 months after being fined £750k by Ofgem for price differentiation, Scottish Power are in the firing line again….this time for poor customer service. Three areas which Ofgem found the company lacking include – customer service waiting times for existing customers, billing back logs and failure to resolve ombudsman complaints. 382 more words

Cloud Based Secure Files

NetSuite Brings Customization to the General Ledger

One of the most essential — and static — business resources is getting the NetSuite treatment.

During his keynote address at SuiteWorld 2014 Wednesday, NetSuite Founder, Chairman and CTO Evan Goldberg announced that the company is bringing unprecedented flexibility to cloud-based general ledgers with SuiteGL, an offering that brings new custom capabilities to the historically one-size-fits-all GL. 413 more words

Media and Publishing Firms Need Full-Function Financial Planning

Media companies today face a vastly more complex set of business and market factors than they did 10 years ago. International expansion, rapid shifts in technology, consolidation in the publishing markets, more complex multi-media properties and shorter time-to-market cycles make business and financial planning ever more challenging. 519 more words

Benchmark Report Details the State of Ecommerce in Distribution

Distributors are relying on ecommerce to acquire new customers and increase sales. Yet they’re not satisfied with many aspects of their current ecommerce websites. The results of a recent survey sponsored by NetSuite in partnership with Modern Distribution Management showed what distributors want to achieve from their ecommerce efforts and how they view themselves compared to their competitors. 262 more words