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Voice Cannot be Overlooked in a Customer Engagement Strategy

Voice really should be included in any Customer Engagement program.

Some say “no one uses voice anymore”. But, saying that does not make it true. Voice continues to be a mode of communication preferred by many customers. 253 more words

Social Media

Belated Happy New Year!

Happy New Year to you all. First, I’d like to share that I am grateful for your interest in my blog: this past year’s feedback turned out to be very encouraging, … 227 more words

NFV

Delivering SIP Via the Cloud

We have come to embrace cloud delivery for many critical business services and understand the value the cloud provides. On the surface, carrier SIP Trunks may look like a cloud service because they are delivered via an IP-like connection, but when you dive in, you find that they don’t share the typical benefits associated with established cloud services such as Salesforce, Yammer, and ServiceNow. 46 more words

Unified Communications