Tags » Cloud Computing

Why monolithic systems of record will disappear

I thought that having left the ERP industry I would not have any reason or inspiration to write about it, but I was wrong. My experiences since I started working in the cloud application market have led me to believe that the era of the monolithic systems of record, as typified by ERP, might be coming to an end. 538 more words

ERP

Todd McKinnon, CEO of Cloud Startup Okta, Is Coming to Code/Enterprise

If you’ve paid any attention whatsoever to how things get done at big companies these days, you’ll know that pretty much everything that used to be done on computers that companies would buy and manage themselves can now be purchased “as a service.” 357 more words

Enterprise

Is NPS the Best Measure of Customer Experience?

Recently my colleague Tony Cosentino wrote an analyst perspective asserting that big data analytics will displace net promoter score (NPS) for more effectively measuring the entire customer experience. 1,424 more words

Customer Performance Management (CPM)

Is NPS the Best Measure of Customer Experience?

Recently my colleague Tony Cosentino wrote an analyst perspective asserting that big data analytics will displace net promoter score (NPS) for more effectively measuring the entire customer experience. 1,424 more words

Business Performance

Inside a star cloud – Kronos Workforce Ready

My nightly slipping into unconsciousness ritual usually involves playing an episode of “How the Universe Works” from my DVR, setting my TV timer to 60 minutes, and letting the mind-blowing story of the universe lull me to sleep. 98 more words

Are You Keeping Pace With Your SMB Customers?

The good news for tech vendors: SMBs are bullish on their own growth, and on using technology to help achieve that growth. The bad news: tech vendors may not be doing a good enough job helping SMBs understand, evaluate and buy the tech solutions that will best help their businesses. 375 more words

SMB

I Am Become Inertia, Destroyer of Enterprises

The Shift To A Digital Economy Is Well Underway

The digital economy is not a different economy, it is just a different way to compete in exiting markets. 1,067 more words

Cloud Computing